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Step
34

32. Confirm correct ENGINE TYPE and WITH
or WITHOUT 4WAS, then select OK.
33. Wait for C-III plus to transfer the
reprogramming (reconfiguration) to Multi AV
– about 1 minute or less.
34. After C-III plus finishes transferring the
reconfiguration to MULTI AV, select Home .

Step
32

Figure 20
35. Start the engine and it let idle briefly.

36. Use C-III plus to clear any codes from the Multi AV system.
a. Select Diagnoses (One System) > Multi AV > Self Diagnosis Results.
b. Clear any codes that may be present.

Step
37a

37. Confirm the Multi AV part number has
changed:
a. Select ECU Identification.

*****

b. Compare the part number you wrote
down in step 11 to the one that is now
displayed.

Step
37b

c. The part number should be different.
NOTE: If the part numbers are not
different, the reconfigure process was not
successful.

Figure 21

38. Close the C-III plus software and disconnect the VI from the vehicle.

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Part 4: Make sure the Multi AV system is operational.
39. Confirm that fan, temperature and air flow modes can be adjusted.

40. Turn the radio ON.

41. Turn the volume knob and make sure the audio volume responds to movement of the knob.

Part 5: Replace the system microphone
42. Turn the ignition OFF.

Roof console
assembly
43. Remove / snap loose the finisher shown in
Figure 22.
• Use a plastic trim tool as needed.

Finisher
Figure 22

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Microphone
44. Remove the microphone from the finisher.

Finisher

Figure 23

45. Fully open (slide back) the sunroof.

46. Carefully snap loose the headlining along the front of the sunroof opening at the 3 spots shown in Figure
24.

Snap loose here

Figure 24

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Roof
console
47. Push the microphone through the roof
console so it is above the headlining.

Push microphone
above headlining
Figure 25

48. Remove both sun visor holders – twist ¼ turn to remove.

Sun visor holders

Figure 26

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49. Carefully pull the headlining down just enough to look in and locate the microphone connector.
CAUTION: Be careful not to crease the headlining.
Look in here for the
microphone connector

Figure 27
50. Carefully slide the connector to the right (towards the passenger side)
to disengage it from its mount.
• It may be tight on the mount, but it just slides to the right to disengage.
CAUTION: Be careful not to crease the headlining.

Slide connector to right

Microphone connector

Figure 28

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51. Carefully reach in above the headlining and pull out the microphone.
CAUTION: Be careful not to crease the headlining.

52. Disconnect the old microphone and discard.

Connector
Carefully reach in here and
pull out the microphone

Microphone

Figure 29

53. Install the new microphone in reverse order.
•

Make sure to use the new microphone listed in the Parts Information.

•

Make sure to use the new map lamp finisher listed in the Parts Information.

IMPORTANT: Make sure the microphone is firmly snapped into place. If the microphone is loose, it could
pick up extra noise from an unintended source.
CAUTION: Be careful not to crease the headlining.

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Part 6: Check Microphone Operation Using the vehicles on-board Systems Diagnostic Menu.
54. Turn ON the ignition and turn the audio system OFF.

55. Put the AV system into System Diagnostic Mode:

SETTING

a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the
volume control knob 40 clicks or more.
•

The volume control knob can be turned
either direction.

•

When the system goes into the System
Diagnostic Menu, the screen in Figure 31
will display.

Volume knob
Figure 30

56. Select Confirmation/Adjustment
Step
56

Figure 31

Scroll
arrow
57. Select Handsfree Phone
NOTE: Use the scroll arrow to find Handsfree
Phone.

Step
57

Figure 32

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58. Select Voice Microphone Test
Step
58

• A “feedback” noise will come from the
system speakers as confirmation of
microphone operation.
• If you speak, you should hear your voice
coming from the system speakers. This is
further confirmation of microphone
operation.
Figure 33
59 Reboot Multi AV system by cycling ignition OFF for 10 seconds, then back ON.

60. Reset the customer’s radio stations presets.

The Service Procedure is complete, but you may need to adjust the system for customer preference:
Adjust outgoing call volume to a level that is suitable for the customer’s voice as follows:

A. Press the SETTING button on the control panel.

B. Select Volumes & Beeps
Figure 34
C. Adjust the Outgoing Call volume to the
customer’s preference.
•
•
•
•
•

If extremely loud talker, set to level 1 ( - ).
If moderately loud talker, set to level 2.
If normal loud talker, set to level 3.
If moderately quiet talker, set to level 4.
If quiet talker, set to level 5 (+).
Figure 35

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PARTS INFORMATION
DESCRIPTION

MODEL

VARIATION

PART NUMBER

QUANTITY

Microphone

All

N/A

28336 – 1VU0A

1

Gray
without E-CALL SW

26434 – 1PM0A

Gray
with E-CALL SW

26434 – 1PM2A

Black
with E-CALL SW

26434 – 1PM2B

Map Lamp Finisher

M

1

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
“CM” I.D.: P1239
CAMPAIGN ID
P1239

DESCRIPTION
Reprogram Multi AV System and
Replace Microphone

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OP CODE
P12390

FRT
0.7 hrs.

ITB11-047b

OWNER’S LETTER
Dear Infiniti M Owner:
Infiniti is committed to providing the highest levels of product quality and customer satisfaction. With that in
mind, we want to bring to your attention important information about your vehicle.
REASON FOR CAMPAIGN
Infiniti has become aware of customer concerns with sound quality when using the Bluetooth hands free phone
system, and also understands that certain customers who may have had a call waiting function on a prior
vehicle are dissatisfied that this feature is not available on their current Infiniti vehicle. Although this feature
was not included in the original design of your vehicle, customer concerns are important to Infiniti.
WHAT INFINITI WILL DO
To help address these concerns, Infiniti will install an improved Bluetooth microphone and update the software
in your vehicle to add a call waiting function. This service, free for parts and labor, should take less than 2
hours to complete, but your Infiniti retailer may require your vehicle for a longer period of time based upon their
work schedule. Please contact your Infiniti retailer to perform this important service.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have this
functionality added to your vehicle at no charge to you for parts and labor. Please bring this notice with you
when you keep your service appointment. Instructions have been sent to your Infiniti retailer.
If you have additional questions you may contact the National Consumer Affairs Department, Infiniti Division,
Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-6626200.
Thank you for your cooperation.

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