Daimler Trucks North America LLC

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For questions, comments, or to submit an
inquiry, go to:
DDCSN.com > Warranty > Warranty Applications
> Inquiries > Submit an Inquiry

WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001

Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
 Thomas Built Bus Dealers
 Sales Terms (DTR)
Freightliner Dealers
Western Star Dealers
 Direct Warranty Customers
 Used Product (DTR)
Sterling Dealers
 Export
 Travel Centers of America/Petro:Lube
FCCC Dealers
 DDC Distributors

IMPORTANT WARRANTY INFORMATION
REF 16-036
Effective
Release

11/21/2016
11/21/2016

SUBJECT

Detroit One Box After Treatment Device Failure Modes

 ATD Resource

This letter supersedes IWI letter 15-049R; content in blue indicates changes/additions.
Product familiarity is the foundation of understanding repairs and submitting claims. To that end,
as part of the ongoing effort with the Joint Application Development (JAD) committee to ease the
claim filing process, please refer to the table below for common One Box After Treatment Device
(ATD) failure modes and requirements for filing associated claims.

 Required Claim
Information

For claims regarding a failure mode and/or cause described in the table on pages 2-3, please
provide the following supporting information in the claim narrative:
 Power Service Literature (PSL) diagnostics for the active fault codes
o Include results/readings/values of each troubleshooting step
 Whether diagnostics led the tech to perform the ATD Checklist
o Include results/readings/values of each troubleshooting step
 Data from the DDEC Report
o See the table on pages 2-3 for data requirements
Note: Attach the DDEC Report file (.xtr file format).

 DDEC Report
Checklist

Technicians should use the DDEC Report Checklist to record the data required for the claim
narrative. Attach the DDEC Report Checklist to the claim; record checklist values in the claim
narrative. The DDEC Report Checklist is available via:
 DDCSN > Literature > PSL > DD Heavy Duty > EPA07/10/GHG14 DDEC VI/10
Electronics and Troubleshooting Manual > Symptom Diagnosis – ATD Checklist > DDEC
Report Checklist
 DTNAConnect > My Applications > PSL > DD Heavy Duty > EPA07/10/GHG14 DDEC
VI/10 Electronics and Troubleshooting Manual > Symptom Diagnosis – ATD Checklist >
DDEC Report Checklist
A sample DDEC Report Checklist is available on page 4 of this letter.

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Warranty Operation Letters are available at DDCSN.com > Literature > Service Letters/Bulletins > Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 16-036
1 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 11/18/16

Daimler Trucks North America LLC

For questions, comments, or to submit an
inquiry, go to:
DDCSN.com > Warranty > Warranty Applications
> Inquiries > Submit an Inquiry

WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001

 Failure Modes/ Possible Causes
Common One Box ATD
Complaint/Symptom

Cause of Failure

Data Required for Claims

Internal failure
Primary Failed Part
(PFP): DOC/ SCR
Module (One Box)
Plugged One Box ATD

Noisy One Box ATD

PFP: Upstream failure;
if no upstream failure
is found and there is a
duty cycle concern,
use ATSREPROGRAM
as the PFP

Internal failure,
PSL diagnostic per
code

Failed SCR of the One
Box, Low NOX Conversion
Codes
 Applicable Fault Codes:
o EPA10/GHG14:
4364/1, 4364/18
o GHG17: 4364/17
o Can also be
combined with
3364/2, 3246/0,
3246/15, 3250/0,
3250/15, 4363/0

PFP: DOC/ SCR
Module (One Box)
Upstream failure overtemped the One Box
ATD
PFP: Upstream failure
or for DD15AT/DD16
only, REPROGRAM
ACM for outdated
software
*Corrected:
 DD15AT: 12/2/13
with ACM 3.1.3.0
with fuel map
ZGS001
 DD16: 4/30/14
with ACM 3.1.3.0
with fuel map
ZGS003 – failure
indicated by 5443 &
4363/0 codes can
be found in log file
history or VT

 Provide PSL, Symptom Diagnostics results: Noisy One Box ATD
o Diagnostics indicate internal structural damage
 Provide PSL Symptom Diagnostics results: Noisy One Box ATD
o Diagnostics indicate either DPFs or DOCs were plugged
 Provide the PSL ATD Checklist
o Checks for upstream failures
 From the DDEC report
o Trip distance/trip duration
o Idle percentage
o Percentage of operation between 0-9 mph (Vehicle Speed
Histogram)
o Percentage of operation between 0-19% load (Engine Load
Histogram)
o Percentage of operation between 0-999 rpms
o Percentage of operation over 1,800 rpms (Engine Speed
Histogram)
 Provide fault codes
 Provide the PSL diagnostic results
o Diagnostics indicate internal structural damage

 Provide fault codes
 Provide the PSL diagnostic results
o Diagnostics indicate the SCR module failed, complete the
ATD checklist to identify cause of failure
 Provide the ATD Checklist
 From the DDEC report
o Trip distance/trip duration
o Idle percentage
o Percentage of operation between 0-9 mph (Vehicle Speed
Histogram)
o Percentage of operation between 0-19% load (Engine Load
Histogram)
o Percentage of operation between 0-999 rpms
o Percentage of operation over 1,800 rpms (Engine Speed
Histogram)
 Search engine and vehicle claim history and Virtual Technician
(VT) for previous upstream failure causing the over-temp (e.g.,
over-fueling injector claim/internal EGR cooler failure, etc.)

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Warranty Operation Letters are available at DDCSN.com > Literature > Service Letters/Bulletins > Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 16-036
2 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 11/18/16

Daimler Trucks North America LLC

Common One Box ATD
Complaint/Symptom

Plugged ATD per
Malfunction Indicator
Lamp (MIL), Fault Codes,
and De-rate.
 Applicable Fault Codes:
o EPA10: 3251/2,
3556/18
o GHG14: 102/18,
3251/0, 3556/18
o GHG17: 3251/0

DEF Buildup in the One
Box, GHG14 Low NOX
Conversion Codes
 Applicable Fault Codes:
4364/1, 4364/18

For questions, comments, or to submit an
inquiry, go to:
DDCSN.com > Warranty > Warranty Applications
> Inquiries > Submit an Inquiry

Cause of Failure
Internal plugging of
the One Box ATD,
values greater than:
 EPA10: 10KPa
(1.45 psi)
 GHG14: 6KPa
(.89 psi)
 GHG14 DD15AT
only: 7 KPa (1.01
psi)
 GHG17: 6KPa (.89
psi)
 GHG17 DD15 AT
only: 7KPa (1.01
psi)
PFP: Upstream failure;
if no upstream failure
is found and there is a
duty cycle concern,
use ATSREPROGRAM
as the PFP
Internal DEF buildup in
the One Box, requires
installation of the DEF
awning (part number:
A0004921911)

WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001

Data Required for Claims






Provide fault codes
Provide the PSL diagnostic results
Provide the ATD Checklist
From the DDEC report
o Trip distance/trip duration
o Idle percentage
o Percentage of operation between 0-9 mph (Vehicle Speed
Histogram)
o Percentage of operation between 0-19% load (Engine Load
Histogram)
o Percentage of operation between 0-999 rpms
o Percentage of operation over 1,800 rpms (Engine Speed
Histogram)

 Provide fault codes
 Provide the PSL diagnostic results
o Diagnostics indicate DEF buildup in the One Box (DEF awning
installation)

PFP: REPROGRAM
ACM

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Warranty Operation Letters are available at DDCSN.com > Literature > Service Letters/Bulletins > Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 16-036
3 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 11/18/16

EPA07/10/GHG14 DDEC VI/10 Electronics and Troubles...

14.3

Page 1 of 2

DDEC Report Checklist

1.
2.
3.

Trip distance/Trip duration ____________________________.
Idle percentage ____________________________.
The percentage of operation between 0-9 mph (Vehicle Speed
Histogram) ____________________________.
The percentage of operation between 0-19% load (Engine Load
4.
Histogram) ____________________________.
5.
The percentage of operation between 0-999 rpms
____________________________.
6.
The percentage of operation over 1,800 rpms (Engine Speed
Histogram) ____________________________.
Screen print examples of DDEC report histograms attached below:

Figure 1. From DDEC report: Select "View", then "Speed/RPM"

Figure 2. From DDEC report: Select "View", then "Engine Load/RPM"
Printed Thu Nov 10 2016 07:19:25
GMT-0500 (Eastern Standard Time)
Copyright © 2016 by Detroit Diesel Corporation. All rights reserved.

https://extranet-ddc.freightliner.com/power_service/literatu... 11/10/2016