CAMPAIGN
BULLETIN

QUALITY ACTION

Rear Coil Spring Inspection
Dealer Inventory
Reference: PM977
Date: April 9, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect:

NA

564

April 9, 2021

Yes

MY2021 Versa (N18)
*****Dealer Announcement*****

Nissan is conducting a dealer inventory quality action to inspect both rear coil springs and, if
necessary, replace them on 564 specific model year 2021 Versa vehicles identified in Service
Comm. Due to a supplier concern, which has since been resolved, the rear coil springs may have
an indentation on the coil spring.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PM977
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Use the attached procedure to inspect both rear coil springs and, if necessary, remedy
any vehicles affected by this quality action:
• Dealers may order parts, if needed, via DBS. Most vehicles will not require parts
replacement.
 Dealers may begin ordering parts via normal parts ordering process on April
16, 2021.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
3.

The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.

PM977 | Original Document

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Inspection procedure begins on next page *****

PM977 | Original Document

PM977 2021 VERSA
REAR COIL SPRING INSPECTION

Rear of Vehicle

Service Procedure
1. Place the vehicle on a lift and lift up fully.

Top
Rearofcoil
coil
springs
spring

2. Locate the rear coil springs. (Figure 1)
3. Using your hand, feel for indentations on
LH and RH rear coil springs in the
inspection area located one coil down from
the top and 30mm on either side of the
start of the coil spring.

Figure 1



Check for indentations around the coil,
in the inspection area shown in Figure 2



The indentations can be found in any position on the spring in the inspection
area

30mm either
side of the top
of the spring

Start of
coil spring

Inspection
area
Figure 2
Note: The inspection area in Figure 2 was marked with white paint.

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PM977

4. If an indentation is felt, use an inspection mirror to visually inspect the area
identified in Step 3. (Figure 3)

Inspection
Mirror

Chips and scratches in
the coating are OK

Figure 3

Figure 4

NOTE:
 Chips or scratches in the coating may be present from part handling. These are
considered OK. (Figure 4)
 The spring coating will be intact on the indentation of NO GOOD springs


The indentation can be vary in size. See Figures 5-7 below for examples of NO
GOOD springs
Medium
Indentation

Small
Indentation

NO GOOD

NO GOOD

Figure 5

Figure 6
Large
Indentation

NO GOOD
Figure 7
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PM977

5. Were there any indentations found in the inspection area on either of the rear coil
springs?
 NO – No further repairs are needed, lower the vehicle and see claims
information.
 YES – Replace ONLY the affected spring using the procedure found in the
Electronic Service Manual (ESM). (SUSPENSION - REAR SUSPENSION REMOVAL AND INSTALLATION - COIL SPRING – Removal and
Installation)

PARTS INFORMATION
Description
SPRING - REAR SUSPENSION

Part #

Quantity

*1

AS NEEDED

NUT (Shock)

*1

AS NEEDED

*1: Order parts using the EPC.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
Campaign
(“CM”) ID

PM977

Description:

Op Code

FRT

Inspect Rear Coil Springs

PM9770

0.2 Hr

Inspect and Replace One (1) Rear Coil Spring

PM9771

0.4 Hr

Inspect and Replace Both Rear Coil Springs

PM9772

0.5 Hr

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PM977