Classification:

Reference:

AN20-009D

Date:

NTB20-029D

April 21, 2021

TELEMATICS (IVC) SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.

APPLIED VEHICLES: 2021 Armada (Y62) – All
2021 Kicks (P15) – SR with Technology Package
2021 Maxima (A36) – All
2021 Rogue (T33) – Platinum, SL with Premium Package
2021 Sentra (B18) – SR with Premium Package
2020-2021 Titan/Titan XD (A61) – SV with Convenience Package,
SL, Platinum Reserve, PRO-4X
NOTE:
 If the customer experiences Wi-Fi hotspot related concerns only, DO NOT replace
the TCU. Have the customer contact the AT&T Support line at 1 (888) 719-7242.


If the customer experiences other telematics related concerns, prior to any part
replacement, confirm that the vehicle is enrolled in NissanConnect® Services, and is
subscribed to the service(s) the customer states is not functioning. See Verify
NissanConnect® Services Enrollment and Subscriptions (if needed) on
page 20.

SERVICE INFORMATION
The vehicles listed under APPLIED VEHICLES that come equipped with a factory installed
SOS switch, located near the overhead map lamp, also come equipped with a wireless
communication device called a Telematics Communication Unit (TCU). With an active
NissanConnect® Services subscription, the TCU communicates with the Nissan Data
Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set up and maintain the telematics/in-vehicle communications (IVC) system, for the
vehicles listed under APPLIED VEHICLES.


An Order of Completion table has been provided, on the next page, that lists the
steps required to successfully configure a TCU after it has been replaced.



A check-off sheet has been provided on page 19. Print and check off steps as they
are completed. Staple the completed check-off sheet to the repair order.

Nissan bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/23

REQUIRED ACTIONS

IMPORTANT: After TCU replacement (steps 1-13):


If all of the steps in this bulletin are not completed, telematics services will not
operate properly.



Follow all of the steps in this bulletin and use the check-off sheet provided on
page 19.



If the TCU is replaced and the steps are not followed, the warranty claim will be
denied.

ORDER OF
COMPLETION

1ST

2ND

3RD

CONFIGURE TCU

WRITE VIN

REGISTER
INTELLIGENT KEYS



2/23





NTB20-029D

TCU REPLACEMENT

To avoid damage to the vehicle, only install new, unused TCUs into a vehicle. Each TCU is
registered to a specific VIN and will not function if swapped into another vehicle.
IMPORTANT:


During this procedure, Intelligent Key registration must be performed. You MUST
have ALL customer Intelligent Keys collected.



The new/replacement TCU must come from Nissan North America parts supply.



TCU configuration is required after replacement. Refer to step 14 on page 7.

Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.

Perform the following before saving the VIN data and configuration to prevent damage to
the TCU.


Connect the AC Adapter to the CONSULT PC.



Connect the CONSULT PC to the Internet via Wi-Fi or a network cable.



Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current
date and all C-III plus software updates (if any) have been installed.



Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, the reprogramming may be
interrupted.



Turn OFF all vehicle electrical loads.



Turn ON the hazard warning lights.



Connect a battery maintainer or smart charger, set to reflash mode or a similar
setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.

3/23

NTB20-029D

Save VIN Data from Original TCU

1.

Set the parking brake.

2.

Connect C-III plus and the VI to the vehicle.

3.

Turn the ignition ON with the engine OFF.

4.

Launch C-III plus on the CONSULT PC.

5.

Select Diagnosis (One
System).

Figure 1

6.

Select IVC.

Figure 2

4/23

NTB20-029D

7.

Select Work Support.
IVC

Figure 3
8.

Select SAVE VIN DATA, and
then select Start.

IVC

Figure 4
9.

Select Start.

IVC

NOTE: If the VIN data cannot
be saved, skip to step 11 on
page 6. You will be instructed
to manually enter the VIN at
step 53 on page 22.

Figure 5
5/23

NTB20-029D

10.

Select End.
IVC

Figure 6
Remove the Original TCU
11.

Remove the TCU from the vehicle.


Refer to the ESM for removal information: DRIVER INFORMATION &
MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND
INSTALLATION > TCU.

Install the New TCU

Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
12.

Write down the part number listed on
the new / replacement TCU (Figure 7).


13.

The TCU part number is needed
later in this bulletin.

Install the new / replacement TCU into
the vehicle.


Refer to the ESM for installation
information: DRIVER
INFORMATION & MULTIMEDIA >
AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND
INSTALLATION > TCU.

6/23

Figure 7

NTB20-029D

Configure the TCU

14.

Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 1517 are not shown.

15.

Read the precautions on the C-III plus
screen, and then select Next.

16.

Select the model and model year.

17.

Select Select, and then select
Confirm.
Figure 8

18.

Select IVC.

Figure 9

19.

Is the vehicle a Rogue?


YES: Select Configuration.



NO: Skip to step 23 on page 9.

Figure 10

7/23

NTB20-029D

20.

Sign into Server authentication.

Figure 11

21.

Select START.

xxxxxxxxxxxxxx

Figure 12

22.

Select End when complete, and then
skip to step 28 on page 11.

xxxxxxxxxxxxxx

Figure 13

8/23

NTB20-029D

23.

Select After ECU Replacement.

Figure 14

24.

Select Manual selection.

Figure 15

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NTB20-029D

25.

Select the applicable Type ID.
VEHICLE
2021 Armada
2021 Kicks

SYSTEM
-

TYPE ID
28277-6JL0A

With Remote Engine Start

28277-5R00A

Without Remote Engine Start

28277-5R00B

-

28277-9DL0A

With Remote Engine Start

28277-6LB0A

Without Remote Engine Start

28277-6LB0C

With Remote Engine Start

28277-9FV4A or
28277-9FV0A

Without Remote Engine Start

28277-9FV2A or
28277-9FV6A

2021 Maxima
2021 Sentra

2020-2021
Titan/Titan XD

NOTE: If C-III plus automatically selects the Type ID, there will be no options shown
under Type ID (see Figure 16). Skip to step 27.

26. Select Next (not shown).

27. Select OK.

Figure 16

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NTB20-029D

Write the VIN to the TCU

Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
28. Navigate to IVC Work support.
 Refer to steps 1-7 on pages 4-5.
29.

Select WRITE VIN (SAVED DATA).
IVC

NOTE: If the VIN DATA could not be
saved in step 9, skip to Manually
Enter VIN Data (if needed) at step 53
on page 22.

30.

Select Start.