27.

Select Start.
Figure 13

IVC

28.

Select Start.

xxxxxxxxxxxxxx

Figure 14

IVC

29.

Select End.

Figure 15

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30.

Review the TCU part number written down in step 13.


If the part number is 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
 Skip to Verify Telematics Function (if needed), beginning on page 13.



If the part number is not 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
 Perform Confirm Network Initial Settings (if needed), below.

Confirm Network Initial Settings (if needed)

31.

Select Diagnosis (One System).

Figure 16
32.

Select IVC.

Figure 17
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33.

Select Work Support.

IVC

Figure 18
34.

Select Network initial settings.

Figure 19
35.

Select Start.

Figure 20
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36.

Check the Network initial setting state field (Figure 21).
NOTE: It may take up to 15 minutes for the result described below to display.



If the result is 100%:
a. Confirm “Completed”
displays in the Current
status field.
b. Select End.
c. Skip to Intelligent Key
Registration on page 15.

Figure 21



If the result is 0:
a. Confirm the VIN is written
correctly.
b. Skip to Verify Telematics
Function (if needed),
beginning on
page 13.

Figure 22


If the result is 1-5:
a. Wait 24 hours and then perform steps 31-36 again.
 If 1-5 displays again, contact the Infiniti Owner Services call center at (855) 444-7244,

between the hours of 8am and 7pm Central Standard Time (CST), Monday through Friday.

During the call, the agent will request the following:
o Owner name, retailer name, retailer code, and retailer employee name and contact
information.

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Verify Telematics Function (if needed)
37.

Turn the vehicle OFF and wait for 10 minutes.

38.

Connect a battery maintainer or smart charger, set to reflash mode or a similar setting.

39.

Turn the ignition ON with the engine OFF.

40.

Turn the hazard warning lights ON and wait for 15 minutes.

41.

Turn the vehicle OFF and wait for 10 minutes.

42.

Turn the ignition ON with the engine OFF and wait for 15 minutes.

43.

Press the Destination button.

Figure 23
44.

Select Destinations by Google.
EXAMPLE:

Figure 24

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EXAMPLE:
45.

Enter a POI (Point of Interest)
location, and select List.
Example: “Starbucks”

Figure 25
EXAMPLE:
46.

Confirm the POI location displays
(Figure 26).


If the POI location does not
display, perform steps 37-46
again.


If the POI location does
Figure 26
not display after
performing steps 37-46
two times, wait 24 hours and then perform steps 37-46 a third time.



If the POI location does not display after the third attempt, contact the Infiniti Owner Services
call center at (855) 444-7244, between the hours of 8am and 7pm Central Standard Time
(CST), Monday through Friday.
During the call, the agent will request the following:
o Owner name, retailer name, retailer code, and retailer employee name and contact
information.

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Intelligent Key Registration
47. Perform Intelligent Key registration for all client keys.


Refer to the C-III plus operations manual for key registration instructions.

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CHECK-OFF SHEET



If all of the steps below are not completed, telematics services will not operate properly.



If the TCU is replaced and the steps were not followed, the warranty claim will be charged back to the
retailer.

IMPORTANT:


Follow all of the steps in this bulletin and use the check-off sheet provided below.



Please staple the completed check-off sheet to repair order.

Perform the following if the TCU has been replaced:


Complete the Applied Vehicle-specific Action in the order listed.



Check off the Action as performed.
CHECK
BOX

APPLIED VEHICLES

ACTION

1

All Vehicles

Configure TCU
(1)

2

All Vehicles

Write VIN to TCU
(2)

3

All Vehicles

Register Intelligent Key
(3)

(1) Refer to page 6, section Configure the TCU
(2) Refer to page 9, step 25, section Write VIN to TCU
(3) Refer to page 15, step 47, section Intelligent Key Registration

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QX55 Vehicles - Verify Infiniti InTouch™ Services Enrollment and Subscriptions (if needed)
48.

Go to https://admin.owners.infinitiusa.com/iowners/vinlookup/dealervinlookup.

49.

Enter the VIN.
Vehicle is shown as not enrolled:


The client is not enrolled in Infiniti InTouch™ Services. Have the client enroll, and then confirm the
services function as intended.
NOTE: It may take up to 24 hours for the services to be activated after enrollment is completed.
Ensure the client is informed that Infiniti InTouch™ Services features may not be available for up to
24 hours.

“VIN not found” displays:


The vehicle needs to be registered in the Infiniti Owner Portal and enrolled in Infiniti InTouch™
Services. Have the client register and enroll, and then confirm the services function as intended.
NOTE: It may take up to 24 hours for the services to be activated after enrollment is completed.
Ensure the client is informed that Infiniti InTouch™ Services features may not be available for up to
24 hours.

Vehicle is shown as enrolled:


Confirm the client’s Infiniti InTouch™ Services subscription.
1. Log into to the Infiniti
InTouch™ Services portal.
2. Locate Manage Subscription
on the first page.
3. Select Package Features.
4. Confirm the features the client
states are not functioning are
part of the current package.
Figure 27

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Manually Enter VIN Data (if needed)
If manually entering the VIN, double check that the VIN is correct before saving. Saving the
incorrect VIN to the TCU can result in services not working and the TCU may need to be replaced, even after
correcting the wrong VIN. The warranty claim will not be paid if this step is not followed.

The following is only needed if automatic “SAVE VIN
DATA” or “WRITE VIN (SAVED DATA)” did not
complete correctly.

50.

Select WRITE VIN (MANUAL INPUT).

51.

Select Start.

52.

Enter the VIN.

IVC

Figure 28

IVC



Touch the VIN (1ST TIME) input field and
type in the VIN.



Touch the VIN (2ND TIME) input field and
type in the VIN again.

xxxxxxxxxxxxxx
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX

53.

Select Start.
Figure 29

IVC

54.

Select End.

Figure 30

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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

October 8, 2019

ITB19-029

Original bulletin published

January 27, 2021

ITB19-029A

Added 2021 models to APPLIED VEHICLES and
throughout the bulletin

April 21, 2021

ITB19-029B

Changes made throughout

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