NHTSA ID Number: 10191763
Manufacturer Communication Number: ABOM04272021
TSB/Document Date: 2021-05-05
Summary
Dealer Message - Today, April 27, 2021, American Honda
is announcing a product update and warranty extension for certain 2016-2020 HR-V vehicles to address incorrect CVT operation which may cause vehicle noise, illumination of the MIL, and/or loss of motive force in extremely rare situations. American Honda is extending the warranty coverage on these transmissions to 7 years from the original date of purchase or 150,000 miles, whichever comes first. Refer to your eResponsibility report or do an iN VIN status inquiry to determine which units in your inventory are affected.
INTERACTIVE NETWORK
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Sent on
04
From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Update and Warranty Extension: 2016-2020 HR-V CVT Software Update
27
2021
Expires on 07
15
2021
DATE: April 27, 2021
TO:
All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Update and Warranty Extension: 2016-2020 HR-V CVT So ware Update
Today, April 27, 2021, American Honda is announcing a product update and warranty extension for certain
2016-2020 HR-V vehicles to address incorrect CVT opera on which may cause vehicle noise, illumina on
of the MIL, and/or loss of mo ve force in extremely rare situa ons.
American Honda is extending the warranty coverage on these transmissions to 7 years from the original
date of purchase or 150,000 miles, whichever comes first. Refer to your eResponsibility report or do an iN VIN
status inquiry to determine which units in your inventory are affected.
BACKGROUND
An incorrect value in the ECU may cause a pressure problem in the CVT under certain driving condi ons
causing increased surface pressure on the CVT belt leading to a par al or complete breakage as well
as possible ring breakage.
REPAIR
All affected vehicles must have the Product Update completed to update the ECU so ware first before
the warranty extension will apply.
PARTS
The so ware will be available at launch. Replacement transmissions under the warranty extension will
also be available at launch.
TOOLS
American Honda Special Tools and Equipment Program sent five (5) tool kits (07AAJ-52NA100, Belt
Fragment Detec on Template) in advance to support the Product Update inspec on. These are expected
to arrive by Monday, April 26, 2021. Each kit can be used repeatedly and contains a transmission oil pan
template and one magnet.
SERVICE BULLETIN
Service bulle ns 21-046, Product Update: 2016-20 HR-V So ware Update and CVT Inspec on and 21-047,
Warranty Extension: 2016-20 HR-V CVT Premature Belt Deteriora on have been posted to the Service
Informa on System (SIS) as of April 27, 2021. They include so ware, inspec on, repair, parts, and
warranty informa on related to these campaigns.
CUSTOMER NOTIFICATION
American Honda Motor Co., Inc.
Page 1 of 2
INTERACTIVE NETWORK
American Honda will no fy customers in early June 2021.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
Page 2 of 2
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TSB/Document ID: ABOM04272021
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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