Product Service Bulletin
Important Information To Better Serve Your Customers
This PSB Is Applicable To: U.S. & Canada
April 15, 2021
PSB #2021-02
TO:

Goodyear Company Owned Stores and Independent Goodyear Dealers in the
U.S. and Canada

Subject: B305/70R22.5 Metro Miler G152 & Metro Miler G652 Customer Satisfaction
Campaign
The Goodyear Tire & Rubber Company is aware that certain G152 and G652 Metro Miler tires
in the B305/70R22.5 size manufactured week 2715 through week 5219 (the “subject tires”)
have experienced lower sidewall cracking (see photos below). We have not had any reports of
vehicle controllability issues or accidents. We have decided to conduct this proactive Customer
Satisfaction campaign to exchange subject tires as specified below.

Letters will be mailed to owners of these tires in April 2021 asking them to contact an authorized
Goodyear Commercial Tire and Service Network location or authorized Goodyear commercial
truck tire dealer and arrange to have their tires inspected and replaced if necessary. We request
your assistance in handling customers involved in this campaign. Dealers will receive full credit
for each qualifying tire returned. In addition, dealers will receive reimbursement for tire
inspection, mounting, balancing, and handling costs.
THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
Page 1 of 5

Tires Involved in the B305/70R22.5 Metro Miler G152 & Metro Miler G652
Customer Satisfaction Campaign
Size
B305/70R22.5
B305/70R22.5

Type
Metro Miler
G152
Metro Miler
G652

Product Code

DOT# Range

158-706-158

MC9BFJBW2715 through MC9BFJBW5219

158-170-627

MC9BD7BW2715 through MC9BD7BW5219

*Note: Any tire with the letter “E” in the 7th character of the DOT code for either tire is
NOT part of this campaign. Example: MC9BFJEWXXXX, MC9BD7EWXXXX
Immediate Action Required
Please check your inventory in the unlikely event that you have any unsold tires involved in this
campaign. Any tires found in inventory must be returned through the warranty return process
detailed below.
Please query your records for customers who purchased the tires listed above and contact them.
Attached for your convenience is a sample letter you can send to your customers advising them
of this Customer Satisfaction campaign. You may request reimbursement for mailing costs by
sending receipts and supporting documentation to:
The Goodyear Tire & Rubber Company
Attention D/805, Product Service
200 Innovation Way
Akron, OH 44316-0001
Tire Inspection and Campaign Handling Procedure
When a customer arrives at your location please follow the procedure below.
1. Verify that the tire size, type, DOT numbers (including date code) match the “Tires Involved
in the Customer Satisfaction Campaign” as described above.
2. Deflate the tire.
3. Remove the tire/wheel assembly from the vehicle and then demount the tire from the
wheel following standard practices.
4. Replace Metro Miler G152 tires with Metro Miler G152 tires and Metro Miler G652 tires with
Metro Miler G652 tires.
Replacement Tires
Size
B305/70R22.5
B305/70R22.5

Type
Metro Miler G152
Metro Miler G652

Product Code
158-706-158
158-170-627

Replacement tires can be ordered using your normal tire ordering process.

THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
Page 2 of 5

Campaign Reimbursement Schedule:
Amount Reimbursed
Replacement Tire(s)
Handling Allowance for
Demount, Mounting and
Balancing
Handling Allowance for unsold,
unmounted tires

Full acquisition cost
$70.00 per tire

Reimbursement Process
Adjustment claim process detailed
below
Adjustment claim process detailed
below

Standard handling
allowance

Adjustment claim process detailed
below
Complete a Customer Satisfaction
Tire Inspection Fee for all non$10.00 per tire
Campaign Tire Inspection
campaign tires only
Reimbursement Form
Tire inspection credit will be issued separately from tire credit and adjustment handling allowance.
Adjustment Claim Form Processing Instructions
 Attach a copy of the no-charge service invoice, complete a Product Adjustment Claim
form according to the instructions with the form. In the Removal Reason Box record
“Metro Miler G152, G652 Customer Satisfaction”.
 Return campaign tires to your Product Service Center with your next shipment of
adjustments. Follow the usual adjustment tire return procedures. See Product Service
Bulletin 2021-01 (U.S.), 2020-03 (Canada), in the Product Service section on Tire-HQ,
for adjustment return procedures.
Instructions for Processing a National Account:
On the adjustment claim form, in the CREDIT INFORMATION: section, check the
Dealer/Store box, do not enter the NAPG/Non-Sig(Canada) number in the
NATIONAL/GOVERNMENT ACCT # section leave blank (see below).
Check this box.

Leave blank.

DO NOT create a Delivery Receipt, the credit will be processed as a regular adjustment to the
servicing dealer. In order to receive the special handling allowance, for all Metro Miler G152 or
Metro Miler G652, B305/70R22.5 tires submitted for a National Account customer, the above
instruction must be followed.
THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
Page 3 of 5

Campaign Duration
This campaign will end October 31, 2021. Claims dated November 1, 2021 or later will not
qualify under this program. All adjustments and reimbursement forms must be returned to your
Product Service Center by November 30, 2021.
Adjustment Claim & Metro Miler B305/70R22.5 Tire Inspection Reimbursement Form
Processing Instructions






For tire(s) that were inspected and found to NOT qualify for replacement, fill out a Metro
Miler B305/70R 22.5 Tire Inspection Reimbursement Form (attached below). You MUST
attach a copy of the no-charge service invoice to each reimbursement form if claiming credit
for Tire Inspection Only.
For tires that were found that qualify for replacement complete a Product Adjustment Claim
Form according to the instructions with the form. In the Removal Reason Box record
“Metro Miler G152, G652 Customer Satisfaction”.
Return Adjustment Claim & Metro Miler B305/70R22.5 Tire Inspection Reimbursement
Forms to your Product Service Center with your next shipment of adjustments. Follow the
usual adjustment tire return procedures. See Product Service Bulletin 2021-01 (U.S.), 202003 (Canada) in the Product Service section on Tire-HQ, for adjustment return procedures and
for contact information for our Product Service Center.

Questions or Problems
If you have questions, please contact your National Field Manager Product Service or call our
Customer Assistance Center at 1-800-592-3267. Contact information for your National Field
Manager Product Service can be found on Tire-HQ.

THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
Page 4 of 5

Metro Miler G152 or G652 B305/70R22.5
Tire Inspection Reimbursement Form
Outlet Information
Customer#/Nonsig #
Outlet Name
Contact Name
Contact Phone #

Claim Information
Adjustment Claim #
(if adjusted)
Claim Date
Number of Tires
Inspected and Not
adjusted

Tire Inspection ($10.00 per tire)

No-Charge Invoice #

Consumer/End-User Information
Name
Street Address
City
State
Zip Code
Phone #

Vehicle Information
Vehicle Identification #
Vehicle Year
Vehicle Make
Vehicle Model
Vehicle # or Trailer #

Attach the no-charge invoice to this form and return to your Product Service Center with your
next shipment of adjustment tires.

THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
Page 5 of 5