NHTSA ID Number: 10191573
Manufacturer Communication Number: 15-280-21R
TSB/Document Date: 2021-05-04
Summary
Vehicles equipped with manual transmission and push-button start will follow DCM replacement procedure as outlined in TSB 15-279-21: Gen1 Telematics DCM Replacement for 3G Sunset which is applicable to manual transmission vehicles with push-button start ONLY.
ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2021 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2016-18MY Legacy/Outback
2016-18MY Impreza
2016-18MY Crosstrek
2016-18MY Forester
2017-18MY WRX
SUBJECT:
NUMBER: 15-280-21R
DATE:
03/18/21
REVISED:
04/13/21
Gen1 Telematics Reprogramming for 3G Sunset
APPLICABILITY:
Applicable Vehicle
Specification
MY
LEGACY / OUTBACK
Telematics equipped with active subscription
2016 – 18
IMPREZA
Telematics equipped with active subscription, except MT with Push-Button Start*
2016 - 18
CROSSTREK
Telematics equipped with active subscription
2016 - 18
FORESTER
Telematics equipped with active subscription
2016 - 18
WRX/STI
Telematics equipped with active subscription, except MT with Push-Button Start*
2017 - 18
*See Notes on Model Applicability below for important information.
Notes on Model Applicability:
•
Vehicles equipped with manual transmission and push-button start will follow DCM
replacement procedure as outlined in TSB 15-279-21: Gen1 Telematics DCM Replacement
for 3G Sunset which is applicable to manual transmission vehicles with push-button start
ONLY.
•
A vehicle which is part of the affected Gen1 Telematics population and currently subscribed
to any STARLINK Telematics Services level is eligible for this no-charge DCM software
update. Unsubscribed vehicles are not included in this no-charge DCM reprogramming
update. NEVER attempt this update on any unsubscribed vehicle.
IMPORTANT: Vehicle Coverage and an active subscription for all affected cars must be confirmed
using the Vehicle Coverage Inquiry function on subarunet.com.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 1 of 39
OVERVIEW OF CUSTOMER CONSIDERATION:
NOTE: A copy of the Customer Letter is supplied for reference at the end of this bulletin.
IMPORTANT WARNINGS:
•
NEVER release the vehicle back to the customer until the GREEN Telematics LED is
illuminated and the Telematics System passes all functional and operational checks. The
only exception to this requirement would be an external concern affecting DCM operation
which the customer has been informed of but elects not to correct prior to receiving this update.
•
Any Technician or other retailer personnel who, despite service documentation and
training to the contrary performs a DCM swap on a subscribed vehicle must NEVER
release the vehicle back to the customer until proper operation of the Telematics system
has been confirmed.
Before Beginning the No-Charge DCM Reprograming Service:
Vehicles affected by this reprogramming service may also have an open Service Campaign WQZ61R. If the Vehicle Inquiry indicates WQZ-61R is open, proceed as follows:
1. The vehicle is currently subscribed to Telematics: WQZ-61R and 3G Sunset reprogramming
service are indicated as open, perform this 3G Sunset update procedure ONLY, and both the
WQZ-61R campaign and the 3G Sunset service programs will close.
2. The vehicle is not currently subscribed to Telematics: WQZ-61R campaign and 3G Sunset
update procedure are indicated as open, perform WQZ-61R ONLY. Refer to the WQZ-61R
campaign bulletin for full details.
IMPORTANT Subscription and Update Procedure Applicability Information:
Vehicles eligible to receive this DCM update procedure MUST HAVE A CURRENTLY ACTIVE
SUBSCRIPTION to any level of Telematics services. Coverage and confirmation of an active
subscription must be confirmed using the Vehicle Coverage Inquiry function on subarunet.com.
The screenshot example below shows the Telematics Subscription portion of the Vehicle Coverage
Inquiry page. Here, the subscription can be confirmed as "Active" and also confirm the need to
complete the DCM update procedure. The red outlined box highlights additional STARLINK
information now included in this section of Vehicle Coverage Inquiry.
If the subscription status is not "Active", the vehicle is NOT ELIGIBLE for the DCM update
procedure.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 2 of 39
Reprogramming File Information:
Filename
Keyword
Starting DCM software version
86229DCM01-1.pak
4F3D5B8E
DCM_05.00.10 or 05.00.17
86229DCM01-2.pk2
3B7ED9D2
DCM_05.00.22 or 05.00.30
86229DCM02.pk2
D0F868F1
DCM_06.03.17_20191029
SERVICE PROCEDURE FOR 3G SUNSET REFLASH:
NOTE: Flow Charts to support the procedures below are provided starting on page 34.
CRITICAL:
•
REFER TO APPENDIX A: 12V BATTERY / POWER SUPPLY PREPARATIONS ON
PAGE 29 BEFORE PROCEEDING FURTHER!
•
Due to the duration of each reprogramming procedure and consecutive reprogramming file
transfers required to complete this 3G Sunset reprogramming update successfully, the use
of a Subaru- approved Denso SSM4 cable is STRONGLY recommended. Cables sourced
from other manufacturers may not meet data transfer rate and / or interference shielding
requirements to ensure error-free data transmission during reprogramming.
Vehicle Preparation:
1. Enter the vehicle and observe the Telematics LED status. (See chart above as reference).
a) Is the STARLINK Telematics GREEN LED on?
•
NO, proceed to APPENDIX B: TROUBLESHOOTING CONCERNS FOUND
PRIOR TO UPGRADE on page 31.
•
YES, continue to Step 2 below.
2. Caution: Perform a functional check of the Telematics system by pushing the red SOS button.
When the STARLINK operator answers, request the VIN and LOCATION of the vehicle.
CHECK: Was the red SOS button call Successful?
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 3 of 39
•
YES: Proceed to Step 3.
•
NO: STOP THE UPGRADE PROCESS. The customer must be notified as this
condition must be diagnosed and corrected before proceeding further.
NOTE: This step may need to be performed outside with a clear view of the sky. It also may require
multiple attempts to connect to an operator depending on available cellular coverage.
NOTE: If the functional check of the Telematics system fails and the customer declines repairs,
STOP THE UPGRADE PROCESS. Document the Technician’s findings on the repair order before
returning the vehicle to the customer.
3. Connect the SSM4 and continue to Step 4.
4. Procedure to Verify DCM Software Version ID:
a. Click “Each System” on the left-hand menu.
b. Select “Telematics” from the Systems List.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 4 of 39
c. Click “Work Support” on the left-hand menu.
d. Select “Software Information” from the Work Support Items list.
e.
Record the current version of software on RO for reference.
The DCM version verification procedure is now complete. Proceed to Step 5.
5. If the current DCM software version is DCM_06.00.17_20190816, the vehicle already has the
most recent software version installed. STOP, proceed to the Claim Reimbursement, and
Entry Procedures section and process a Version Check Only claim.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 5 of 39
6. If the current DCM software version is other than DCM_06.00.17_20190816, disconnect
the DSTi and continue to APPENDIX A: 12V BATTERY / POWER SUPPLY
PREPARATIONS on page 29 to ensure the vehicle battery is connected to the required
Midtronics charger set to Power Supply Mode.
7. With the vehicle connected to Midtronics charger in Power Supply mode and the battery
voltage stabilized:
a) If the current software version is DCM_05-00-22 or 05-00-30 proceed to Step 8.
b) If the current software version is DCM_05-00-10 or 05-00-17, proceed to Step 9.
c) If the current software version is DCM_06.03.17_20191029 proceed to Step 10.
8. If the current version of DCM software from Step 6 above is 05.00.22 or 05.00.30, proceed to
Step 1, Phase 1: Flashing intermediate 86229DCM01-2.pk2 on Page 8.
a) WARNING: USING THE WRONG FILE FOR REFLASHING WILL
IRREPARABLY DAMAGE THE DCM. NOTE: DCMs damaged as a result of using
the wrong update files are not covered under warranty and resulting claims may be subject
to debit. Always confirm the starting DCM software version and follow the corresponding
update path.
b) If the update procedure fails at any time during the initial reprogramming attempt, refer
to the DCM REPROGRAMMING RETRY- APPENDIX C on page 36 and follow the
applicable retry procedure.
c) If the procedure fails at any time during the reprogramming and DCM
communication cannot be reestablished, proceed immediately to DCM replacement.
Reference TSB 15-279-21: "Gen1 Telematics DCM Replacement for 3G Sunset" beginning
with Step 4 for the DCM replacement procedure.
9. If the current version of DCM software from Step 6 above is 05.00.10 or 05.00.17, proceed to
Step 1 Phase 1: Flashing intermediate 86229DCM01-1.pak on page 15.
a) WARNING: USING THE WRONG FILE FOR REFLASHING WILL
IRREPARABLY DAMAGE THE DCM. NOTE: DCMs damaged as a result of using
the wrong update files are not covered under warranty and resulting claims may be subject
to debit. Always confirm the starting DCM software version and follow the corresponding
update path.
b) If the update procedure fails at any time during the initial reprogramming attempt, refer
to the DCM REPROGRAMMING RETRY- APPENDIX C on page 36 and follow the
applicable retry procedure.
c) If the procedure fails at any time during the reprogramming and DCM
communication cannot be reestablished, proceed immediately to DCM replacement.
Reference TSB 15-279-21: "Gen1 Telematics DCM Replacement for 3G Sunset" beginning
with Step 4 for the DCM replacement procedure.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 6 of 39
10. If the current DCM software version from Step 6 above is DCM_06.03.17_20191029, Phase 1
flashing is complete. Proceed to Phase2: Flashing Gen1 VoLTE 86229DCM02.pk2 on page
23. (NOTE: It is unlikely a vehicle will present on arrival at the retailer with this software
version. This version should be present after the Phase1 reflashing procedure only.)
a) If the update procedure fails at any time during the initial reprogramming attempt, refer
to the DCM REPROGRAMMING RETRY- APPENDIX C on page 36 and follow the
applicable retry procedure.
b) If the procedure fails at any time during the reprogramming and DCM
communication cannot be reestablished, proceed immediately to DCM replacement.
Reference TSB 15-279-21: "Gen1 Telematics DCM Replacement for 3G Sunset" beginning
with Step 4 for the DCM replacement procedure.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 7 of 39
Phase 1: Flashing intermediate 86229DCM01-2.pk2 (current software version of DCM is 05.00.22
or 05.00.30):
REMINDER: Due to the duration of each reprogramming procedure and consecutive
reprogramming file transfers required to complete this 3G Sunset reprogramming update
successfully, the use of a Subaru- approved Denso SSM4 cable is STRONGLY recommended.
Cables sourced from other manufacturers may not meet data transfer rate and / or interference
shielding requirements to ensure error-free data transmission during reprogramming.
WARNING: Ensure the Midtronics GR8 / Midtronics DCA-8000 set to Power Supply Mode
is connected to the vehicle, the parking brake is engaged, ignition is in the “ON” position, the
engine is OFF, the shift selector in NEUTRAL and the wheels are blocked. The reason this
must be done is to ensure the power supplied to the DCM is not turned off. If this step is not
performed, the CAN will power down the DCM during the reflash and the reflashing will fail
resulting in irreparable damage to the DCM.
1. Connect the SDS Notebook and DSTi. Select FlashWrite2 from the SDS Notebook GUI
screen.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 8 of 39
2. Once FlashWrite 2 opens, select DCM from the VehicleSpec drop down.
a) Complete entering the Vehicle Spec information.
b) Click and select the PK2 file 86229DCM01-2.pk2 intermediate image in FlashWrite.
NOTE: Currently, there is not a specific file
listed in FlashWrite for Crosstrek Hybrid
models. Use the existing Crosstrek file to
update the DCM in a Crosstrek Hybrid.
3. Enter the Decryption Keyword from the table above (3B7ED9D2) and click “OK.”
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 9 of 39
4. Turn the ignition ON and Click on ‘OK’ to start the reprogram.
a) Part number before and after reflash will be displayed. Click ‘OK’.
(NOTE: This screen image is an EXAMPLE and may not represent the installed part number.
These values will be the same before and after any reflashing. The Screen will always indicate
“Forester” no matter what model or model year is being reflashed.)
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 10 of 39
b) A CAN flashing progression bar will appear and start incrementing toward 100%. The update
may take up to 60 minutes to complete.
c) CRITICAL STEP: After the reprogramming is finished, always put a CVT equipped vehicle
in PARK and ensure the ignition is turned completely OFF. A prompt for toggling the ignition
to OFF will be displayed. Click ‘OK’.
NOTE: for CVT -equipped vehicles with push-button start:
•
Push the start button (once) switching to Accessory.
•
Move the selector into Park.
•
Push the start button again to switch the vehicle OFF.
•
WAIT 30 SECONDS and click OK.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 11 of 39
d) CRITICAL STEP: FlashWrite will display the banner message “Please wait about 30 seconds
until Unit turns off". This banner page has a timer built in and will NOT continue until 30
seconds have passed and the DCM has safely shutdown. There is no way to verify the DCM
has shutdown except waiting to ensure the full 30 seconds has passed. The next screen, e)
shown below will display automatically.
e) A prompt for toggling ignition to ON will be displayed. Click on ‘OK’
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 12 of 39
f) FlashWrite will display the banner message “Please wait a moment.”
g) FlashWrite will display the banner message “Re-program was completed. Turn OFF the
Ignition Switch.”
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 13 of 39
5. Verify the new DCM software version:
a) Confirm SSM4 and DCM communication by retrieving the current software version.
b) Click “Each System” on the left-hand menu.
c) Select “Telematics” from the Systems List.
d) Click “Work Support” on the left-hand menu.
e) Select “Software Information” from the Work Support Items List.
f) Record the current version of software on the RO for reference.
i. Successful retrieval of DCM software version? Proceed to Step 6 below.
ii. If SSM4 cannot communicate with DCM, DCM has current DTC(s), or the DCM
software version cannot be retrieved, contact Techline for assistance before proceeding.
6. END OF PHASE 1 REFLASHING. Proceed to Step 1: Phase 2: Flashing Gen1 VoLTE
86229DCM02.pk2 on page 23.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 14 of 39
Phase 1: Flashing intermediate 86229DCM01-1.pak (If the OE Software Version is 05.00.10 or
05.00.17):
REMINDER: Due to the duration of each reprogramming procedure and consecutive
reprogramming file transfers required to complete this 3G Sunset reprogramming update
successfully, the use of a Subaru- approved Denso SSM4 cable is STRONGLY recommended.
Cables sourced from other manufacturers may not meet data transfer rate and / or interference
shielding requirements to ensure error-free data transmission during reprogramming.
WARNING: Ensure the Midtronics GR8 / Midtronics DCA-8000 in Power Supply Mode is
connected to the vehicle, the parking brake is engaged, ignition is in the “ON” position, the
engine OFF, the shift selector in NEUTRAL and the wheels blocked. The reason this must be
done is to ensure the power supplied to the DCM is not turned off. If this step is not performed,
the CAN will power down the DCM during the reflash and the reflashing will fail resulting in
irreparable damage to the DCM.
1. Connect the SDS Notebook and DSTi. Select FlashWrite2 from the SDS Notebook GUI
screen.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
Page 15 of 39
2. Once FlashWrite 2 opens, select DCM from the VehicleSpec drop down.
a) Complete entering the Vehicle Spec information.
b) Click and select the Pak file 86229DCM01-1.pak intermediate image in FlashWrite.
NOTE: Currently, there is not a specific file
listed in FlashWrite for Crosstrek Hybrid
models. Use the existing Crosstrek file to
update the DCM in a Crosstrek Hybrid.
3. CAUTIONS will be displayed. Check the notices and click on “NEXT.”
WARNING: In the screenshot above, the on-screen directions indicate to leave the vehicle in PARK,
doing this will cause the reflash procedure to FAIL. The vehicle MUST BE LEFT IN NEUTRAL
for the entire reflash procedure. Reference Step 1 above for all the vehicle conditions required for
reprogramming.
Continued...
Bulletin Number: 15-280-21R; Revised: 04/13/21
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TSB/Document ID: 15-280-21R
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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