NHTSA ID Number: 10191568
Manufacturer Communication Number: 15-272-20R
TSB/Document Date: 2021-05-04
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Multimedia System
Base Level
Base Model Vehicle
Four (4) Speakers
Impreza
6.5 Inch
Multimedia Plus System
Mid Level
Premium Model Vehicle
Six (6) Speakers
Impreza
8 Inch
Multimedia Plus System
Mid Level
Sport & Limited Model Vehicles
Six (6) Speakers
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 10 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86431FL66A
Harman
86471FL62A
Impreza
8 Inch
Multimedia Plus System
Mid Level
Sport Model Vehicle
w/Harman Kardon Amplifier
Six (6) Speakers
Impreza
8 Inch
Multimedia Navigation System
High Level
Limited Model Vehicle
w/Harman Kardon Amplifier
Six (6) Speakers
Legacy/Outback
Cockpit Control Unit
Base Level Multimedia System
DENSO
86201AN61A
Base Model Vehicles
Legacy/Outback
Cockpit Control Unit
Mid Level
Multimedia Plus System
DENSO
86201AN66A
DENSO
86271AN61A
Premium, Sport, Onyx Ed. &
Limited Vehicles
Legacy/Outback
Cockpit Control Unit
High Level
Multimedia Navigation
System
Standard for: OUT/LEG Limited
XT, Touring XT, & OUT Touring
Option for: Premium, Sport,
Onyx Ed., & Limited Vehicles
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 11 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Legacy/Outback
Center Information Display
Dual 7 Inch Display
Base Level Multimedia System
DENSO
86213AN63A
DENSO
86213AN66A
Harman
86431VA740
Harman
86341VA680
Base Model Vehicles
Legacy/Outback
Center Information Display
11.6 Inch Display
Mid Level Multimedia
Plus System & High Level Multimedia Navigation System
Premium, Sport, Limited,
Touring & O/B Onyx Ed.
Model Vehicles
WRX
6.5 Inch Display
Audio System
Base Level
Base Model Vehicle
Six (6) Speakers
WRX/STi
7 Inch Display
Audio System
Mid Level
Premium & Limited WRX Models / Base STI
Model
Six (6) Speakers
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 12 of 17
ILLUSTRATION
DESCRIPTION &
APPICABILITY
WRX
7 Inch Display
Audio System
Mid Level
MANUFACTURER
PART NUMBER
Harman
86341VA690
Harman
86741VA650
Limited Model Vehicle
Nine (9) Speakers
WRX/STI
7 Inch Display
Audio/Navigation System
High Level
Limited Model Vehicles
w/Harman Kardon Amp.
Nine (9) Speakers
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio)
1-800-448-0944
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 13 of 17
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Ascent
Power Amplifier
Assy.
Harman Kardon
86221XC01C
Crosstrek
Power Amplifier
Assy.
Harman Kardon
86221FL015
Harman Kardon
86221SJ003
Harman Kardon
86221SJ013
Harman Kardon
86221FL00F
Harman Kardon
86221FL01F
Forester
Power Amplifier
Assy.
Sport Model Vehicle
Forester
Power Amplifier
Assy.
Limited & Touring
Model Vehicles
Impreza
Power Amplifier
Assy.
Sport Model Vehicle
Impreza
Power Amplifier
Assy.
Limited Model Vehicle
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 14 of 17
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AN01B
WRX
Power Amplifier
Assy.
Harman Kardon
86221VA050
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru
Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/
Navi. Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 15 of 17
Clarion (United Radio) 1-800-448-0944
•
Clarion exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
•
Clarion will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Clarion (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United
Radio) for this fee.
Panasonic 1-800-228-0473
•
Exchange cores will be shipped UPS Ground within 72 hours
•
Panasonic offers a 1year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit
•
Payments are to be made directly to Panasonic
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Panasonic within 30 days
Kenwood 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units.
Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer
Cost found in Subarunet/….. Service/…..Forms.
•
The Kenwood Service Center should be contacted preferably through the Kenwood Exchange
Request Diagnostic Checklist for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
•
The retailer places the repair request with the Kenwood Service Center and pays a minimum
analysis and shipping fee.
•
The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for
repair.
•
The Kenwood Service Center analyzes the unit and informs the dealer of additional repair
costs. Repair costs will vary depending on the condition of the unit.
•
If the customer does not agree to additional costs, the unit is returned to the retailer “as is”
with no additional charges.
•
If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be
made by the retailer directly to Kenwood.
•
The Kenwood Service Center repairs the unit and returns it to the retailer.
Continued...
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 16 of 17
DENSO/Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to DENSO/Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/
Denso Ten for this fee.
Myron and Davis 1-866-435-6789
•
•
•
•
•
•
Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of
the Retailer.
Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
Myron & Davis will invoice the dealer for the cost of the exchange unit
Core returns are not required. Parts must be scrapped according to the parts retention policy.
Unused cores may be returned within 60 days for which there will be no restock fee. Unused
cores returned after 60 days will be charged a 25% restock fee.
Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron &
Davis for this fee.
Harman Kardon (United Radio) 1-800-448-0944
•
•
•
•
•
•
•
•
Harman Kardon exchange requests are processed by United Radio.
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
Harman Kardon will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Harman Kardon (United Radio) within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced
by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.
Bulletin Number: 15-272-20R; Revised: 04/16/21
Page 17 of 17
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TSB/Document ID: 15-272-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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