David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

April 1, 2021

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf
Refrigerant
Special R-1234yf Refrigerant Service Information
Customer Satisfaction Program 20N08
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf
Refrigerant
Special R-1234yf Refrigerant Service Information

REF:

New! REASON FOR THIS SUPPLEMENT
•

Affected Vehicles:
o

January 2, 2018 through January 26, 2018: Vehicles not previously repaired, with build
dates of January 2, 2018 through January 26th remain in program 18N01 and can now
request loaner equipment for vehicles even if they are outside of New Vehicle Limited
Warranty.

o

•

January 27, 2018 through February 6, 2018: Vehicles not previously repaired, with
build dates of January 27th through February 6th are now open in Customer Satisfaction
Program 20N08 with updated labor operation codes, part ordering information, and
repair instructions.
Updated Technical Instructions:
o Dealers are to obtain the equipment from Ford Motor Company necessary to evacuate
the A/C system. Once the refrigerant has been evacuated, dealers will replace the
compressor and any failed A/C components, and recharge the system following the
instructions in Attachment III.

PROGRAM TERMS
This is a one-time repair program and DOES NOT apply to vehicles outside of New Vehicle Limited
Warranty. Coverage is automatically transferred to subsequent owners.
New! AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Expedition

2018

Kentucky Truck

January 2, 2018 through January 26, 2018

Navigator

2018

Kentucky Truck

January 2, 2018 through January 26, 2018

Affected vehicles are identified in OASIS.

 Copyright 2021 Ford Motor Company

REASON FOR THIS PROGRAM
This program provides special service instructions, loaner equipment, and rental assistance to
expedite the repair of affected vehicles equipped with R-1234yf A/C refrigerant, which may be
contaminated.
NOTE: DO NOT connect an A/C recovery machine or pressure gauges to the vehicle unless directed
by this article, as damage to the equipment may result.
New! SERVICE ACTION
If a vehicle equipped with R-1234yf refrigerant, with a build date between January 2, 2018 and
January 26, 2018, exhibits a lack of A/C cooling with no associated DTCs, or requires recovery of R1234yf A/C refrigerant to complete a service repair, dealers are to obtain the equipment from Ford
Motor Company necessary to evacuate the A/C system. Once the refrigerant has been evacuated,
dealers will replace the A/C components identified in this bulletin and recharge the system following
the instructions in Attachment III. This includes, but is not limited to damage caused by collision or
other. This service must be performed at no charge to the vehicle owner.
NOTE: To obtain the loaner equipment, dealers are to submit a VIN-specific contact via the Special
Service Support Center (SSSC) web contact site. Follow the on-line instructions and complete the
bailment agreement. The SSSC web contact site can be accessed through the Professional
Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report
screen or listed under the SSSC tab.
• Refrigerant recovery tanks can be kept to service additional vehicles affected by this
recall if required (one refrigerant recovery tank can reclaim the refrigerant from up to 8
vehicles)
• Dispose of the contaminated refrigerant recovery tank in accordance with local
regulations when full or if no additional vehicles require repair.
• Do not ship the contaminated refrigerant recovery tanks when returning the loaner
equipment to Ford.
Loaner equipment may be requested for vehicles outside of new vehicles limited warranty.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Bailment Agreement
Attachment V:
Contaminated Refrigerant Recovery Loaner Equipment User Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
OASIS ACTIVATION
OASIS was activated on July 20, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
New! RENTAL VEHICLES
This DOES NOT apply to vehicles outside of New Vehicle Limited Warranty.
Dealers are pre-approved for up to six days for a comparable rental vehicle. The rental rate for
Expedition and Navigator is $40.00 per day. Rentals will only be reimbursed for the days the vehicle is
at the dealership for part replacement. Prior approval for more than six rental days is required from
the SSSC via the SSSC Web Contact Site.
New! LINCOLN CLIENT SPECIAL HANDLING
This DOES NOT apply to vehicles outside of New Vehicle Limited Warranty.
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed. Claim the difference of pre-approved days, or any additional rental days approved by the
SSSC as instructed.

 Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles

New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (18N01) is the sub code.
 Customer Concern Code (CCC): C05 – A/C does not work
 Condition Code (CC): 42 – Does not operate properly
 Causal Part Number: FREON
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, the rental rate for Expedition and Navigator is $40.00 per
day. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
• Provision for Misc. Expense: Motorcraft Refrigerant.
o Program Code: 18N01
o Misc. Expense: OTHER

o Amount: Actual cost up to $315.00

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
New! LABOR ALLOWANCES
Description
Obtain Loaner Equipment, Evacuate Contaminated Refrigerant,
Replace A/C Compressor Only
Diagnose and Evacuate/recharge the system for additional
component replacement, includes time to call SSSC for approval
NOTE: This can be claimed only with SSSC approval code and
additional labor operations (which will be provided by SSSC*).

Labor
Operation

Labor
Time

18N01F

2.6 Hours

18N01G

1.5 Hours

*For labor operation 18N01G only – if additional a/c components have failed, submit a VIN-specific
contact to SSSC with the following:
o List of failed a/c components
o Vin-specific photo
o SSSC will provide an approval code for claiming labor operation 18N01G and any additional
labor operations to complete repair
o Order your parts requirements through normal order processing channels.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

JL1Z-19703-AB

Compressor

1

1

DS7Z-19B596-A

Compressor Assembly Gasket

1

1

YN-33-A

Refrigerant

Claim as
MISC. OTHER

Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.

 Copyright 2021 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION 18N01-S2

CERTAIN 2018 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES
EQUIPPED WITH R-1234YF REFRIGERANT - SPECIAL R-1234YF REFRIGERANT
SERVICE INFORMATION
SERVICE PROCEDURE
NOTICE: Keep all caps on new A/C components until time of connection.
1. Is the vehicle equipped with R-1234yf refrigerant? Vehicle build information can be verified in PTS
under vehicle Information, then click on Additional Information. If equipped, build information
will equal G3FAD - A/C REFRIGERANT- HF01234YF:
A. No, this program does not apply.
B. Yes, proceed to step 2.
2. Does vehicle have a production build date between January 2, 2018 and January 26, 2018?
A. No, this program does not apply.
B. Yes, proceed to step 3.
3. Does vehicle exhibit a lack of A/C cooling with no associated DTCs, or does vehicle require recovery of
R-1234yf refrigerant to complete a service repair?
A. No, this program does not apply.
B. Yes, proceed to step 4.
4. Obtain the equipment from Ford Motor Company necessary to evacuate the A/C system by submitting
a VIN-specific contact via the SSSC web contact site. The SSSC web contact site can be accessed
through the PTS website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
5. Once the loaner equipment has arrived, unpack the boxes and keep all boxes and packing material for
return shipping.
6. Evacuate the A/C system.
A. Refrigerant recovery tanks can be kept to service additional vehicles affected by this recall if
required (one refrigerant recovery tank can reclaim the refrigerant from up to 8 vehicles).
B. Refer to Dealer Setup Instructions (a copy will be in the box with the equipment and is also
18N01 Attachment V).
7. Replace the A/C Compressor. Please follow the Workshop Manual (WSM) procedures in
Section 412-00.
8. Charge the A/C system. Please follow the WSM procedures in Section 412-00.
9. Check for DTC's. Please follow the WSM procedures in Section 100-00.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION 18N01-S2

10. Check the vehicle A/C operation. Does vehicle exhibit a lack of A/C cooling with no
associated DTCs?

A. No, proceed to step 11.
B. Yes, diagnose and replace the affected A/C components.
11. Package the loaner equipment back into the original boxes and ship them back using the return
shipping labels (be careful to apply correct shipping labels to correct boxes).

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

ATTACHMENT IV
Page 1 of 6
Customer Satisfaction Program 18N01 - Supplement #2
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information

FORD MOTOR COMPANY
EQUIPMENT LOAN AGREEMENT
RECITALS
A.

Ford is willing to lend to Borrower certain equipment ("Equipment") described in Paragraph 1 hereof
for the purpose of recovering contaminated R-1234yf refrigerant on a Ford or Lincoln vehicle.

B.

Borrower is willing to accept the Equipment and use it for the purpose and in accordance with the
terms and conditions of this Agreement.
TERMS & CONDITIONS

1.

Bailment. Ford and Borrower agree that this Agreement shall constitute a bailment of the
Equipment to Borrower. Ford hereby lends the following Equipment to the Borrower to be held and
used by Borrower, as a Bailee of the Equipment, in accordance with this Agreement:

ITEM
Rotunda item #218-TRSA30