Warranty Policy Bulletin
PO17-01
MODEL: MY18 Karma Revero

DATE: 06/27/2017

TITLE: Covered Maintenance Claim Procedure

Revised: 12/6/17

APPLICABILITY: MY2018 Revero
MARKET REGIONS: North America
PURPOSE: Maintenance for 2018 Model Year Karma Revero will be covered for three (3) years from the in‐service date,
regardless of mileage. This bulletin outlines what is covered under this program and reimbursement claim instructions.

What is Covered:
Normal maintenance prompted by the vehicle is covered by Karma Automotive for three years from the in‐service date. (See
Table)
Maintenance is only covered if vehicle prompts on the Driver Information System (DIS).
The following message will appear on the Infotainment screen in conjunction with this icon:
“Vehicle Service Due. Contact Karma Service Provider.”
Parts and labor may be claimed as necessary. Parts and labor beyond the normal recommended maintenance guidelines
will be reviewed case by case. Photographs and/or Repair Order documentation may be requested to verify additional parts
and labor.

What is Not Covered:
Any service requested during this period when not prompted by the vehicle messaging system is not covered by this
program.
Exclusions from coverage include repairs covered under the New Vehicle Limited Warranty, brake shoes/linings, tires and
wheels/rims, alignment, wear and tear of soft trim items such as: seats, carpets, moldings, headliner, door panels and all
chrome trim, damage which results from negligence, improper operation of the vehicle, wear and tear or deterioration
due to driving habits or conditions, improper repair, environmental influences, flood, accident or fire damage, road salt
corrosion, alteration, installation of non‐genuine Karma accessories, or use of improper, poor quality or contaminated fuel.
NOTE: A TSS case is required for ALL maintenance services. Pictures of the touch panel showing the percentage of oil life as
well as any other items to be replaced must be attached to the case for review.
The information contained in the Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information.
Please verify that you have the most current version of this document by searching on the Karma Retailer Portal.

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PO17‐01
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Warranty Policy Bulletin
PO17-01
Service Types and Required Procedures
Service

Service Type

Engine Oil (When Prompted by Vehicle messaging)

R

Engine Oil Filter (Always replaced with engine oil change)

R

Power steering fluid

I

Cooling system (hoses & coolant)

I

All fluid levels

I

Engine air filter

I

Cabin filter

I

Brake Fluid

I

Brake pads ‐ front

I

Brake pads ‐ rear

I

Brake shoes ‐ parking mechanism

I

Drive axles (halfshafts)

I

Shocks ‐ front

I

Shocks ‐ rear

I

Steering, suspension, alignment

I

Tire inflation

P

Lubricate body components

I

Inspect fuel system

I

Inspect exhaust system

I

Run diagnostics

P

Tire wear

I

Wheel / Hub

I/C

R= Replace
P= Perform task
I= Inspect
I/C=Inspect and Clean Component or System

The information contained in the Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information.
Please verify that you have the most current version of this document by searching on the Karma Retailer Portal.

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PO17‐01
Rev: 12/06/2017

Warranty Policy Bulletin
PO17-01
Reimbursement Instructions
The following parts and labor codes may be claimed as necessary. Claims for parts and labor not required at the time of
maintenance are subject to partial or full debit. These additional services are listed below and designated by *.
Claim Type
Maintenance Claim
Causal Part
C161110109500

Description
OIL ‐ ENGINE ‐ 5W‐30 1QT

Defect code
10‐10‐80‐98

Labor:

Labor Code
10‐10‐10‐02
10‐10‐05‐03*
12‐70‐03‐00*
30‐70‐01‐00*
50‐01‐01‐02*
12‐40‐14‐05*
90‐90‐04‐09*

Description
Oil and Filter change
Key Fob Battery Replacement
Air Filter Remove & Refit
Pollen Filter Remove & Refit
Brake Fluid Flush
Spark Plugs Remove & Refit
Wiper Blade Set Remove & Refit

Time
1.3
0.1
0.2
0.1
0.9
0.6
0.1

Parts:

Part Number
C161110109500
C161110106200
C131114101002*
C131132802000*
C161125113001*
C161125124001*
C131178204000*
C131178202001*

Description
OIL ‐ ENGINE ‐ 5W‐30 1QT
Engine Oil Filter
Air Filter
Pollen Filter
Front Brake Pad Kit
Rear Brake Pad Kit
Wiper Blade (Dr Side)
Wiper Blade (Pass Side)

Max Qty
5
1
1
1
1
1
1
1

Sublet

Service
FLU ‐ FLU002*
MSC*

Description
Brake Fluid
Key Fob Battery

Amount
As needed
As needed

*Only to be claimed if required at the time of maintenance.
The information contained in the Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information.
Please verify that you have the most current version of this document by searching on the Karma Retailer Portal.

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PO17‐01
Rev: 12/06/2017