TO: Mercedes-Benz Dealer Principals, General Managers, Sales
Managers, Service Managers, Parts Managers
RE: Service Campaign 2020120009 Launch Notification
Rework Towing Eye
MY20 247 (GLB-Class)

FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
Date: March 5, 2021

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Campaign No. :

Campaign Desc. :

2020120009

20P5890103

Rework Towing Eye

This is to notify you of a Service Campaign launch to rework the towing eye storage compartment and to install a new towing eye on 558
Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. Affected VINs will be flagged in VMI as "OPEN" on March 5, 2021.

Background
Issue

What We’re Doing
Parts
Vehicle Model Year(s)
Vehicle Model

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 GLBClass (247 platform) vehicles, the towing eye storage compartment does not meet specification, and the towing eye
may be missing.
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will rework the towing eye storage
compartment on the affected vehicles by shortening the retaining rib and install a new towing eye.
Parts are available and can be ordered as necessary.
2020
GLB-Class

Vehicle Populations
Total Campaign
Population

558

Next Steps/Notes
AOMS/SOMS

AOMs – This Service Campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2020120009, March 2021

TO:

MERCEDES-BENZ CENTERS

SUBJECT: Model GLB-Class (247 platform)
Model Year 2020
Rework Towing Eye

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY
2020 GLB-Class (247 platform) vehicles, the towing eye storage compartment does not meet
specification, and the towing eye may be missing. An authorized Mercedes-Benz dealer will rework the
towing eye storage compartment on the affected vehicles by shortening the retaining rib and install a new
towing eye.

Prior to performing this Campaign:
• VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 558 vehicle is affected.

Order No. P-SC-2020120009
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Work procedure
1. Locate towing eye storage under the cargo compartment floor. (Figure 1)

Figure 1
2. Shorten retaining rib (A, figure 2) in the stowage compartment of the towing eye, as shown in red, by 3 mm.
3. Place new towing eye (B, figure 3) into stowage compartment.

Figure 2

Figure 3

P-SC-2020120009

2

Primary Parts Information
Qty.
Part Name
1
Towing eye

Part Number
A 222 315 00 00

Warranty Information
Operation: Rework for stowage compartment of towing eye, replace towing eye (02-1871)

Damage Code
58 901 03 7

Operation Number
02-1871

Note
Operation Number labor times are subject to change.

P-SC-2020120009

Labor Time (hrs.)
0.1