Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

Voluntary Emissions Service Campaign
April 23, 2021
Dear Kia Sorento Owner:
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign to install an auxiliary
evaporative canister in your vehicle to ensure the evaporative canister is not releasing excessive
pollutants into the air.
Why is Kia conducting this service campaign?
Kia has become aware that some 2016-2018 MY Kia Sorento vehicles may have been produced with
evaporative canisters that can cause the vehicle to release air pollutants which exceed Federal and
California emissions standards. These standards were established to protect your health and welfare
from the dangers of air pollution.
What Will Kia Do?
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Kia dealers will install an Auxiliary Canister Kit to improve evaporative system performance on
your vehicle free of charge at no cost to you.

What Should You Do?
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Contact your Kia dealer to schedule a service appointment to have your vehicle repaired.

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The time required to service your vehicle can vary, depending on the dealer’s work schedule,
therefore we recommend scheduling a service appointment to minimize your
inconvenience. Present this notice when you arrive at the dealer.

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Having this emissions service campaign performed will help ensure your vehicle’s full protection
under the emissions warranty.

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Failure to have this service performed could cause your vehicle to fail an emission inspection
(SMOG check) when required under State law. It could also be considered a lack of proper
maintenance.

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To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper
right corner (“Dealers” on a mobile device). You can also use the QR code below with your
mobile device to access this information (see the bottom of this letter for more information
about QR code use):

Are You a Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this campaign notice must
forward a copy of this notice to the lessee within ten days.

Have you changed your address or sold your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please
complete the attached prepaid “Change of Address/Ownership” card and mail it to us.
Are You a California Registered Owner?
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The California Air Resources Board requires that emissions related campaigns such as this, be
completed prior to annual vehicle registration renewal. Without this repair, you may not be able
to complete your vehicle registration and obtain license tags.

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Once this repair has been completed, your Kia dealer will provide you with a “Proof of Correction
Certificate”. The California Department of Motor Vehicles (DMV) may request this Proof of
Correction Certificate during your next vehicle registration. This certificate should be kept with
your vehicle records thereafter.

Are You a Registered Owner in Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
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Because your state has adopted the California emissions regulations, your Kia dealer will also
provide a “Proof of Correction Certificate” once this repair has been completed. Your states
Department of Motor Vehicles, Department of Transportation, Motor Vehicle Administration,
Motor Vehicle Commission or Department of Licensing may request this Proof of Correction
Certificate during your next vehicle registration. This certificate should be kept with your
vehicle records thereafter.

Do you have other questions?
Should you have any questions regarding this Campaign or your dealer does not respond to your
service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or contact us through the
owner’s section of www.kia.com.
Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Consumer Affairs Department

QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate
barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific
information the code contains, such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an
app store or marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s
camera. Center the code in the camera viewing area. With some apps, the URL or other information will
automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR
code. Refer to the QR Reader Code App instructions.

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