David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

October 21, 2020
All U.S. Ford and Lincoln Dealers
Regional Program 20R01
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles Not Covered in Safety Recall 20S15
Door Latch Replacement
Safety Recall 20S15
Dated August 24, 2020

TO:
SUBJECT:

REF:

AFFECTED VEHICLES
Vehicles identified below were not originally sold and are not currently registered in the high
ambient temperature states covered under Safety Recall 20S15.
Vehicle

Model Year

Assembly Plant

Build Dates

Fiesta

2014-2015

Cuautitlan

November 1, 2013 through December 4, 2014

Flat Rock

November 1, 2013 through April 27, 2015

Fusion

2014-2016

Hermosillo

November 1, 2013 through April 27, 2015

MKZ
November 1, 2013 through April 27, 2015
This program does not apply to vehicles originally sold in, or currently registered in the following
states:
STATES

COUNTRIES/TERRITORIES

Alabama

Georgia

Nevada

Mexico

Arkansas

Hawaii

Oklahoma

American Samoa

Arizona

Louisiana

Oregon

Guam

California

Mississippi

South Carolina

Northern Mariana Islands

Florida

New Mexico

Texas

Puerto Rico

Utah

Washington

U.S. Virgin Islands

Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
Under Safety Recall 20S15, in some of the affected vehicles, the door latches have a pawl
spring tab that may break. This condition will typically prevent the door from latching. If the
customer is able to latch the door, after repeated attempts to shut the door, there is potential the
door may unlatch while driving, increasing the risk of injury. Ford’s analysis indicates that this
condition is more likely to happen in states and territories with high ambient temperatures.

 Copyright 2020 Ford Motor Company

For 20R01, owners will be notified that if their vehicle exhibits door latching concerns or if they
are concerned about the latches in their vehicles, they may request repairs under this regional
program.
NOTE: Vehicles identified as originally sold, or currently registered in the high ambient
temperature states are included in Safety Recall 20S15 and can be identified in OASIS.
SERVICE ACTION
Based on customer request, dealers are to replace all four door latches and provide enhanced
documentation supporting the completeness of repairs.
This information must be submitted via a Dealer Self Service contact type through the
SSSC, and will require the following on all repairs:
• Latch date codes of both the old and new latches
• Photos of the new latches installed in the vehicle, along with a photo of the VIN
• Responses to several survey questions about the vehicle and repair
• Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).
This service must be performed, upon request, on all affected vehicles at no charge to the
vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 9, 2020. Owners will be
instructed to schedule a service appointment without delay if their vehicle exhibits door latching
concerns or if they are concerned about the latches in their vehicle.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Regional Program 20R01
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
OASIS ACTIVATION
OASIS will be activated on October 21, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under
this regional program.
• If a customer’s vehicle exhibits door latching concerns or if owners are concerned about
the latches in their vehicles, they may request repairs under this regional program.
• Owners can continue to safely drive their vehicles if they ensure the doors are securely
latched without using excessive effort before driving.
STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this program.
OWNER REFUNDS
• This regional program must still be performed, even if the owner has paid for a
previous repair. Claiming a refund will not close the program on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program
if the repair was performed before the date of the Owner Notification Letter. This refund
offer expires May 31, 2021.
• Owners are directed to seek reimbursement through authorized dealers or, at their
option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were
performed away from an authorized servicing dealer after the end date specified in the
reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will
not be reimbursed.
• Refunds will only be provided for the cost associated with door latch replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSA’s / Related Damage.

 Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Regional Program 20R01
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
Related Damage radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Dealer Self Service contacts:
o This SSSC contact type generates the approval code required to submit claims in
OWS.
o Use DEALER SELF SERVICE type contacts ONLY.
o Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order
information.
o Dealers are responsible for the accuracy of all information submitted in contacts.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA
number 20R01 is the sub code.
o For additional claims preparation and submission information, refer to the
Program and Customer Satisfaction Program (CSP) Repairs in the OWS User
Guide.
o The required Dealer Self Service approval code must be submitted on the
program line. It is not to be used for related damage lines.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with same claim type and sub code as described
in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 20R01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Regional Program 20R01
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and MKZ Vehicles
Door Latch Replacement
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Administrative time to inspect and record old and new latch
date codes, bench test, obtain service manager sign off on
the R.O. and upload photos and survey responses.
Claim in addition to ONE of the appropriate labor
operations listed below.

20R01A

1.1 Hours

Fiesta - Replace all four door latches

20R01B

1.5 Hours

Fusion/MKZ - Replace all four door latches

20R01C

1.8 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Fiesta with Keyless Entry – Kit of four latches

1

1

DE8Z-54264A26-C

Fiesta without Keyless Entry* – Kit of four latches

1

1

DS7Z-54264A26-P

Fusion and MKZ – Kit of four latches

1

1

Part Number

Description

DE8Z-54264A26-B

*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front
door.
Order your parts through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part
must be scrapped in accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts
or components that are under safety, compliance, or emissions program.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service
Division in accordance with Policy Procedure Bulletin 4000.

 Copyright 2020 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 6
REGIONAL PROGRAM 20R01

CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR FUSION
AND MKZ VEHICLES — DOOR LATCH REPLACEMENT
SERVICE PROCEDURE
NOTE: This procedure applies to vehicles identified that were not originally sold and are not currently
registered in the high ambient temperature states covered under Safety Recall 20S15.
1. Open the driver's side front door. Take a picture of the Vehicle Identif ication Number (VIN) sticker on the
lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC) web
questionnaire.
2. Inspect and record the date codes on all four door latches. This information will need to be submitted in
the SSSC web questionnaire.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.

DOOR LATCH
BUILD DATE
LOCATION

1933A

FIGURE 1
NOTE:
• To view a video demonstrating the removal and installation of the exterior door handle while
installed on the vehicle, click the video icon.
• To view a video demonstrating the removal and installation of the exterior door handle on a
bench f or additional clarity, click the video icon.
• If you experience difficulty removing and/or installing the exterior door handle, you may need to
reset the door handle reinforcement. To view a video that will aid technicians in understanding
how to reset the door handle reinforcement, or to further understand how the exterior
door handle and door reinforcement function, click the video icon.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2020

ATTACHMENT III
PAGE 2 OF 6
REGIONAL PROGRAM 20R01

FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
Fusion/MKZ
Fiesta
1. Replace all f our door latches. For additional information, refer to Workshop Manual (WSM)
Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 4.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 2.

REAR DOOR LATCH
CHILD LOCK