NHTSA ID Number: 10190966
Manufacturer Communication Number: SA-025-21
TSB/Document Date: 2021-04-26
Summary
The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7 Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 > CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in Red.
Previous Service Alert(s):
Date(s) Issued:
SA-064/20
11/12/21, 09/22/20 and 09/04/20
APPLICABLE MODEL(S)/VINS
2021 CX-5
2021 CX-9
DESCRIPTION
The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and
some functions will be limited at launch. This service information provides a timeline of the system limitations.
Gen 6.5 vs Gen 7
Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 > CX-30 and Mazda3). The
main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire
pressure).
App Screen Gen 7
App Screen Gen 6.5
Vehicle Status
Vehicle Status
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TPMS information is displayed
TPMS information is not displayed
Health Report
Health Report
TPMS information is displayed
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04/05/2021 02:45 PM tlawrenc
Vehicle image is not shown (A)
User interface change: Tire Pressure Status (B)
New item: TPMS status (C)
Timeline
Time Line
August 27,
2020
CX-9 Sales Start, West
Coast
September 04,
CX-9 DRW32
2020
Note
Tools
IDS active*
MDARS inactive
Connected Vehicle
Service inactive
Android Auto
inactive
MDRT
In-Car Wi-Fi inactive
Android Auto active
VCM Programming
Activate Remote Control by Smart
Phone
USB Flash Drive
IDS active*
MDARS inactive
September 11, CX-9 Sales Start, East
2020
Coast
Connected Vehicle
Service inactive
In-Car Wi-Fi inactive MDRT
September 20, CX-5 Sales Start, West
2020
Coast
IDS active*
Connected Vehicle MDARS inactive
Service inactive
VCM Programming
In-Car Wi-Fi inactive MDRT
Activate Remote Control by Smart
Phone
September 21, Connected Vehicle
2020
Service available
September 21, MyMazda App ver.6.0.0
2020
Release
VCM Programming
Activate Remote Control by Smart
Phone
IDS active*
MDARS inactive
In-Car Wi-Fi inactive
MDRT
VCM Programming
Activate Remote Control by Smart
Phone
IDS active*
MDARS inactive
In-Car Wi-Fi inactive
MDRT
VCM Programming
Activate Remote Control by Smart
Phone
IDS active*
Log data retrieval active
MDARS**
CMU
Late
September
Connected Vehicle Push
Notifications to CX-9
In-Car Wi-Fi inactive
Replace CMU if CMU log data
retrieval is needed before late
September.
Reprogram, replacement, activation
active
MDARS** TCU
partially active Replacement before late September:
Hotline authorization for TCU and
SSU
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04/05/2021 02:45 PM tlawrenc
and MDRT Tool
VCM Programming
Activate Remote Control by Smart
Phone
MDRT
October 7,
2020
October 26,
2020
CX-5 Sales Start, East
Coast
IDS active*
MDARS** partially active (basic functions)
In-Car Wi-Fi inactive
VCM Programming
Activate Remote Control by Smart
Phone
MDRT
IDS active*
MDARS** partially active (basic functions)
In-Car Wi-Fi available
---
VCM Programming
Activate Remote Control by Smart
Phone
MDRT
November 04, 2021 CX-5 and CX-9 TCU
2020
Activation
---
MDARS** TCU fully active
IDS active*
MDARS** partially active (limited functions)
Reprogram, replacement, camera
aiming
November
2020
Wi-Fi Push Notifications
to CX-5 and CX-9
---
MDARS 360
View Control
Module**
Camera Aiming before early
November:
MCVP Loaner (will request exception
to
turn rate) and customers will be
passed
to CEC / Mediation to support on
customers directly.
Reprogram: MDRT tool available
IDS active*
M-MDS
Diagnostic Work
MDARS active**
Current
M-MDS
October 2021
• DTC read/clear
• Datalogger
Repair Work
---
---
•
•
•
•
VCM/Gateway Unit (GWU) Reprogramming
GWU Replacement (Configuration)
Retrieve CMU log data
360 View Monitor Control Static Aiming
MDARS** All functions active
* Launch IDS from desktop
** Launch MDARS from MGSS
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04/05/2021 02:45 PM tlawrenc
IDS vs MDARS - functions performed on each system
Current operation of scan tool
New operation to support
Connected Services on 2021 CX5 and 2021 CX-9
NOTE: Operation is for 2021 CX5 and CX-9 because of PCM
software part numbers. All other
models will continue to operate
as shown above.
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04/05/2021 02:45 PM tlawrenc
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TSB/Document ID: SA-025-21
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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