NHTSA ID Number: 10190846
Manufacturer Communication Number: B090120
TSB/Document Date: 2021-04-26
Summary
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION: The customer complains that the BMW Remote Software Upgrade (RSU) is not possible in his/her vehicle, though the Remote Software Upgrade menu is available in the vehicle and a download was performed by the vehicle or the BMW Connected App.
4/1/2021
09 01 20_BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION
SIB 09 01 20
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR
INSTALLATION
2021-03-24
This Service Information Bulletin (Revision 2) replaces SI B09 01 20 dated December 2020.
What’s New:
Models added
Cause
Measure section completely revised
Procedure for F40 / F44 adapted
Parts
Warranty
MODEL
E-Series
Model Description
Production Date
F44
G05
G06
G07
G12
G14
G15
G16
G20
G29
F95
F96
G30
2 Series Gran Coupe
X5 Sports Activity Vehicle
X6 Sports Activity Coupe
X7 Sports Activity Vehicle
7 Series Sedan (LCI)
8 Series Convertible
8 Series Coupe
8 Series Gran Coupe
3 Series Sedan
Z4 Roadster
X5 M SAV
X6 M SAC
5 Series Sedan
All
All
All
All
As of March 2019
All
All
All
All
All
All
All
As of July 2020
Affected Option
Code
All
All
All
All
All
All
All
All
All
All
All
All
All
SITUATION
The customer complains that the BMW Remote Software Upgrade (RSU) is not possible in his/her vehicle,
though the Remote Software Upgrade menu is available in the vehicle and a download was performed by
the vehicle or the BMW
Connected App.
CAUSE IN SERIES F44
Technological properties of the EFB (Enhanced Flooded Battery) can reduce the availability of the BMW
Remote Software Upgrade.
CAUSE IN ALL OTHER RSU CAPABLE SERIES
Battery state of charge.
BMW Remote Software Upgrade was downloaded into the vehicle but is not offered for installation. When
switching off the engine, the screen “Remote Software Upgrade ready for installation” is NOT displayed.
Other reasons why no BMW Remote Software Upgrade is offered:
Battery charge below 75%
If the hazard warning lights are switched on when the vehicle engine is switched off
If the vehicle is parked at an inclination angle of more than 12%
MEASURE
In case of customer complaint, proceed as follows:
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4/1/2021
09 01 20_BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION
Step1: Check the basic Remote Software Upgrade capability, either in the Dealer Cockpit as shown in figure
1 or in the vehicle menu: Menu à General settings à Remote Software Upgrade is displayed.
YES:
Vehicle has basic BMW Remote Software Upgrade capability à Continue with Step 2
NO:
Vehicle does not have BMW Remote Software Upgrade capability
Figure 1: RSU status in the Dealer Cockpit Application
Figure 2: RSU status in the vehicle menu
Step 2: Check the upgrade offering:
Either in the Dealer Cockpit (figure 1) or in the vehicle under Menu à General settings à BMW Remote
Software Upgrade (figure 2), check whether an upgrade is currently offered for this vehicle:
YES:
Upgrade is still downloading à Advise customer to wait for the download to finish
YES:
Download is completed and the vehicle displays "Preparing for upgrade … completed.
You will be informed as soon as the upgrade can be installed." -> Continue with Step 3.
NO:
Click the "Search for upgrades" button and carry out a short test drive of at least one minute
Download started
OR
"The vehicle is up-to-date." is displayed in the vehicle.
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09 01 20_BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION
PROCEDURE
Step 3 (a): For F40 / F44 series vehicle, proceed as follows:
If a 12V EFB battery with 70 Ah or 80 Ah is installed in the vehicle, the battery should be replaced with an
AGM battery with the same size and a conversion with ISTA 4.28.1x or higher must be performed.
If an AGM battery is installed in the vehicle, perform the energy diagnosis with ISTA and work through the
test module, if necessary. If the battery charging or health status is causing that the RSU is not offered, fix
the identified root cause and charge the battery.
Then reassess the vehicle as described in Step 4.
Step 3 (b): For all other series, proceed as follows:
Perform an energy diagnosis with ISTA and work through the test module if necessary.
If the battery charging or health status is causing that the RSU is not offered, fix the identified root cause
and charge the battery.
Then reassess the vehicle as described in Step 4.
Step 4: Reassess the vehicle as described:
Exit the diagnostic mode completely, then carry out a test drive for at least 1 minute at a speed
greater than 7 mph
After switching off the engine, observe the instructions in the central information display (CID)
When the upgrade is running, the “Goodbye Screen” shows Remote Software Upgrade
“Preparing”
When the download is completed in the Goodbye Screen, the Menu is shown Remote Software
Upgrade “Ready for installation” as shown in the screen below
Figure 3: Remote Software Upgrade ready for installation in Goodbye Screen
PARTS INFORMATION FOR SERIES F44
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which takes into account specific equipment and/or options.
Part Number
61 21 6 805 461
61 21 7 555 719
Description
Original BMW AGM-Battery (70 Ah)
Original BMW AGM-Battery (80 Ah)
Quantity
1
1
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
F44 - Replacing the installed 12V EFB battery (70 Ah or 80 Ah) with AGM type battery with at least 70
Ah
Defect Code
6121075900
Labor Operation
Description
Charge state of vehicle battery (12V battery) is too
low/insufficient
Labor Allowance
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00 00 006
09 01 20_BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Or:
00 00 556
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Support voltage of the vehicle electrical system / recharge
vehicle electrical system battery
Refer to AIR
Replacing vehicle battery – including registering battery
change (after vehicle diagnosis)
Refer to AIR
And:
61 21 528
And:
61 21 518
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
And, if the
F44 battery was also found to be discharged
Labor Operation
61 20 502
Description
Performing vehicle battery energy diagnosis (after vehicle
diagnosis
Labor Allowance
Refer to AIR
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Repairs to the Remaining Model Vehicles and F44 vehicles with AGM Batteries
If the battery charging or health status is causing that the Remote Software Upgrade is not offered, fix the
identified root cause, charge the battery and reassess the vehicle as described in the CORRECTION and
PROCEDURE section.
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics, the battery
energy diagnosis and related test plans, claim this work with the applicable defect code and the labor
operations that are listed in AIR (including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work
time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures, unless otherwise
required by State law.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department
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TSB/Document ID: B090120
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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