NHTSA ID Number: 10190810
Manufacturer Communication Number: TJ35440.4.0-2021
TSB/Document Date: 2021-04-26
Summary
This is a Technical Journal: Echo heard on phone call, Improved IHU software that will correct this issue is under development and will be released in June of 2020.
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Echo heard on phone call
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35440.4.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2021-03-22
2021-03-24
FUNC GROUP:
3930
FUNC DESC:
Equipment for entertainment
(radio/TV/VC
Page 1 of 2
“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
When using a phone connected to the car’s infotainment system (via Bluetooth, CarPlay, Android Auto,
etc.), the caller on the opposite end of the call (landside) may hear an echo when speaking.
CSC Customer Symptom Codes
Code
7M
7S
HM
Description
Cellular phone/Other party cannot hear/Handsfree
Cellular phone/Other cellular phone problems
Cellular phone/Other party cannot hear/Unsure when/at all times
Vehicle Type
Type
224
225
227
234
235
236
238
246
256
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
Plant
Chassis range
-
Struc Week
Range
201835-202021
201817-202021
201846-202021
201746-202021
201817-202021
201817-202021
201817-202021
201817-202021
201817-202021
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2021 VOLVO CAR USA, LLC
Technical Journal 35440.4.0
SERVICE:
*Improved software for the above symptom will be introduced according to the following schedule:
- S/V60, V60CC and XC60 = 2021 week 11
- S/V90, S90L V90CC and XC90 = 2021 week 15
* To install the software, perform a software upgrade in accordance with TJ 31543.
* If the above symptom still occurs with the new software released, please submit a TIE Vehicle Report
with information as described under the section “Vehicle Report” below.
*Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST OP number:36004-2
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930.
Page 2 of 2
2021-03-24
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TSB/Document ID: TJ35440.4.0-2021
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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