VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Action S10083: Rear Wiper Fuse, XC40 Recharge
Model Year 2021
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

3722

S10083

Product, Safety and Compliance

United States and Canada

REVISIONS:

ISSUE DATE:

STATUS DATE:

2021-03-12

2021-03-12

Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE ACTION S10083 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
QUALITY BULLETIN INSTRUCTIONS
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
SERVICE ACTION REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE

A.

SERVICE ACTION S10083 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided
to launch Service Action S10083 on certain Volvo XC40 Recharge Model Year 2021 vehicles.
Volvo has identified that the rear wiper motor is protected by a 5 ampere (A) fuse instead of a 15A
fuse in the central junction box. There is a risk that the 5A fuse may blow prematurely if wiper
system is put under stress , for instance when a rear wiper is blocked due to ice or snow build up.
In a worst-case scenario, the fuse will blow and the rear wiper will not function. No DTC’s or DIM
messages will be set if the fuse is blown.
The corrective action is to replace the incorrect 5A fuse with a 15A fuse.
S10083 affects 432 vehicles in the U.S. and 41 in Canada.

Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC

Quality Bulletin S10083
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION. VEHICLES IN
RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10083 Rear
Wiper Fuse” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Service Action S10083 has not been completed. Eligibility can also be
confirmed in TIE.
All vehicles should be checked for any incomplete Recalls, Service Campaigns or Service Actions.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
No parts are required to be returned to TMA for this service action.

D.

OWNER NOTIFICATION
No owner notification is planned at this time.

E.

QUALITY BULLETIN INSTRUCTIONS
Please refer to the Instruction_S-10083 for correct repair method.

F.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.

G.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Master Certified Technician.

Page 2 of 3

2021-03-12

Quality Bulletin S10083
I.

REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

Operation Number
97753-2

2021-03-12

S10083
02
XW
97753
31346548
Repair Description
Fuse replace acc. to QB S10083

Qty
1

Labor Time
0.1

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