IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 TECHNICIAN
 PARTS DEPARTMENT
 WARRANTY PERSONNEL

BULLETIN NUMBER:
CB21-X-001A
ISSUE DATE:
MARCH 2021
GROUP:
MISCELLANEOUS

CUSTOMER SATISFACTION CAMPAIGN

CV

OWNER MANUAL REPLACMENT (V2102)
AFFECTED VEHICLES


2020MY N-Series Vehicles

Equipped with 6.6L L8T Gasoline Engines
This bulletin supersedes campaign bulletin CB21-X-001. This bulletin is being
revised to correct Owner Manual part numbers. Please discard previous campaign
bulletin CB21-X-001.
INFORMATION
CONDITION
In some 2020MY Isuzu N-Series trucks equipped with 6.6L L8T gasoline engines, the
information in the vehicles’ owner manual regarding engine oil capacity during maintenance is
inaccurate. As a result, a technician or other person who relies on the vehicle’s owner manual
when refilling the engine oil may put in an inaccurate amount.
CORRECTION
Isuzu dealers are to replace the owner manuals of new affected vehicles in their inventory. The
relevant pages of the owner manual regarding the proper oil level have been corrected and
replaced. Owners of affected vehicles will receive a notification that will include a new (corrected)
owner manual. If any customers bring an affected vehicle to your dealership and have not
received a notice about this campaign along with a new owner manual, you may provide them
with the corrected owner manual. This service will be provided free of charge.
VEHICLES INVOLVED
Involved are certain Isuzu N-Series trucks equipped with 6.6L L8T gasoline engines.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS
(Isuzu Vehicle Information System).

For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle
identification numbers has been or will be provided. Dealers will not have a report available if
they have no involved vehicles currently assigned.

PARTS INFORMATION
Affected dealers will be shipped an initial quantity of replacement Owner Manuals in order to
complete immediate repairs. Additional Owner Manuals may be requested by completing the
request form, in this campaign bulletin, and emailing it to the Isuzu Warranty Review Center at
[email protected]. Refer to this Customer Satisfaction Campaign V2102 in the email
subject line.
Part Number
NPG20-ONM-C02 2nd Edition

Description
US Replacement Owner Manual

NPG20-ONM-CAN02 2nd Edition CANADA Replacement Owner Manual

Qty.
1
1

SERVICE PROCEDURE
1. Place the vehicle in park, apply the parking brake, turn the engine off and block the rear
tires.
2. Remove the owner manual package from vehicle.
3. Remove the owner manual from the plastic bag.
4. Discard the original owner manual.
5. Insert a new second edition owner manual into the plastic bag and place the owner
manual package back into the original location. If there is no owner manual or owner
manual package in the vehicle when you perform this campaign, place the new
(corrected) second edition owner manual on the front passenger seat for the customer.
6. Proceed to Applying the Campaign Label.
APPLYING THE CAMPAIGN LABEL
7. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign
Number V2102, Isuzu dealer code, and repair date.
8. Affix the campaign label onto the driver's side B-pillar.

CLAIM INFORMATION
Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission.
Submit only one claim as indicated below.
Labor
Operation
Code
V2102

Description

Owner Manual Replacement

Labor Time

0.2

*Includes 0.1 hours for administrative allowance.
DEALER RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless
of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles
sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the
required correction according to the instructions contained in this bulletin. Program follow-up
cards should not be used for this purpose, since the customers may not as yet have received
the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in
your dealership for service, you must take the steps necessary to ensure the recall remedy has
been implemented before selling or releasing the vehicle.
OWNER NOTIFICATION
Notification letters will be sent to owners of affected vehicles already retailed in the United States
and Canada (see sample owner letters attached below).

V2102 OWNER’S MANUAL REQUEST FORM
IMPORTANT – PLEASE READ FIRST
1. Make a copy of this form;
2. Complete all information;
3. Email to:

Isuzu Warranty Review Center:
[email protected]

*TO BE FILLED OUT COMPLETELY*
DEALER INFORMATION
(Must be completed before owner’s manual can be released)
DEALER NAME: _________________________ DEALER CODE:
ADDRESS:
STATE: __________

CITY:
ZIP:__________________

CONTACT PERSON: ________________________ TEL: (______) ______ - _______________

OWNER’S MANUAL REPLACEMENTS (include quantities):
Part Number

Description

NPG20-ONM-C02 2nd Edition

US Replacement Owner Manual

NPG20-ONM-CAN02 2nd
Edition

Canada Replacement Owner Manual

Quantities

CONTACT PERSON (please print name): ______________________________________

[SAMPLE OWNER LETTER – US]

CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle,
MARCH 2021

Dear Customer,
The purpose of this notice is to inform you that Isuzu Commercial Truck of America, Inc. is conducting a
customer satisfaction campaign that affects some 2020MY Isuzu N-Series trucks equipped with 6.6L L8T
gasoline engines. Your 2020 model year Isuzu N-Series, VIN , is involved in this campaign.
CONDITION
In some 2020MY Isuzu N-Series trucks equipped with 6.6L L8T gasoline engines, the information in the
vehicles’ owner manual regarding engine oil capacity during maintenance is inaccurate. As a result, a
person who relies on the vehicle’s owner manual when refilling the engine oil may put in an inaccurate
amount.
WHAT WE WILL DO
Along with this notification, we are including a new owner manual. The relevant pages regarding the
proper oil level have been corrected to specify the vehicle’s 7.6L (8.0 Qts) oil capacity.
WHAT YOU SHOULD DO
Please discard the original owner manual received with your vehicle and replace it with the included new
corrected version. Refer to this new owner manual when servicing your vehicle.
If you have questions or concerns, please contact our Customer Relations Department at 1-866-441-9638.
We regret any inconvenience this action may cause you.
Sincerely,

Isuzu Commercial Truck of America, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner's name and address, if known, on the attached "Change of
Information" postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.

[SAMPLE OWNER LETTER – CANADA]

CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle,
MARCH 2021

Dear Customer,
The purpose of this notice is to inform you that Isuzu Commercial Truck of Canada, Inc. is conducting a
customer satisfaction campaign that affects some 2020MY Isuzu N-Series trucks equipped with 6.6L L8T
gasoline engines. Your 2020 model year Isuzu N-Series, VIN , is involved in this campaign.
CONDITION
In some 2020MY Isuzu N-Series trucks equipped with 6.6L L8T gasoline engines, the information in the
vehicles’ owner manual regarding engine oil capacity during maintenance is inaccurate. As a result, a
person who relies on the vehicle’s owner manual when refilling the engine oil may put in an inaccurate
amount.
WHAT WE WILL DO
Along with this notification, we are including a new owner manual. The relevant pages regarding the
proper oil level have been corrected to specify the vehicle’s 7.6L (8.0 Qts) oil capacity.
WHAT YOU SHOULD DO
Please discard the original owner manual received with your vehicle and replace it with the included new
corrected version. Refer to this new owner manual when servicing your vehicle.
If you have questions or concerns, please contact our Customer Relations Department at 1-866-441-9638.
We regret any inconvenience this action may cause you.
Sincerely,

Isuzu Commercial Truck of Canada, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner's name and address, if known, on the attached "Change of
Information" postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.