◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
March 4, 2021
December 16, 2020
July 23, 2020
June 25, 2020
May 14, 2020
April 16, 2020
April 2, 2020
March 6, 2020
January 23, 2020
November 13, 2019

TOPIC
K0D is available in New York for 2011-2017 model year vehicles.
K0D is available in New Jersey and Connecticut for 2011-2017 model year vehicles.
K0D is available in CAT region for 2016 – 2017 model year vehicles.
K0D is available in Boston region for 2016 – 2017 model year vehicles.
K0D is available in CAT region for 2011 – 2015 model year vehicles.
Warranty sublet cost of CRC reimbursed has been updated.
K0D is available in Boston region for 2011 – 2015 model year vehicles.
Repair Type Confirmation update.
K0D is available in Chicago region.
Warranty Reimbursement Opcode Sublets have been updated.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2019 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 7, 2019
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Model / Years
2011 – 2017 Tacoma

Production Period
Late June 2010 – Early June 2017

Approximate Total Vehicles
302,470

Condition
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles. In these
reports, customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit
more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which
is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Remedy
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s frame under
associated Customer Support Program (CSP) ZKA. Based upon the results and date of the inspection, the dealership will do one
of the following:
• If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the dealer will apply
Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of the vehicle’s frame FREE OF CHARGE
to the owner under Limited Service Campaign (LSC) K0D.
• If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is
required.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner
under Customer Support Program ZKA if all conditions of the program are met.
1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.

Note: If a vehicle is eligible to receive the CRC application under LSC K0D, but the remedy is not performed before the
expiration of LSC K0D, the vehicle will not be eligible for frame replacement coverage under CSP ZKA.

© 2019 Toyota Motor Sales, USA

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This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available at authorized
Toyota dealers. The estimated launch and expiration dates by region are shown in the table below.
Estimated
Approximate
Estimated Launch
Campaign
Region
Expiration
Notes
UIO
Timing
Timing
Dealer training by FTS staff
Cincinnati
December 31,
40,370
November 7, 2019
will take place prior to
2011 - 2017
2021
launch.
Dealer training by FTS staff
Chicago 2011
February 29,
41,280
January 23, 2020
will take place prior to
- 2017
2022
launch.
Dealer training by FTS staff
Boston 2011
42,434
April 2, 2020
May 31, 2022
will take place prior to
- 2015
launch.
Dealer training by FTS staff
K0D - CRC
Boston 2016
18,979
June 25, 2020
July 31, 2022
will take place prior to
Application (will
- 2017
launch.
become available
based upon legal
Dealer training by FTS staff
CAT
2011
and environmental
70,320
May 14, 2020
June 30, 2022
will take place prior to
- 2015
agency approvals
launch.
where applicable).
Dealer training by FTS staff
CAT
2016 August 31,
31,412
July 23, 2020
will take place prior to
2017
2022
launch.
Connecticut
Dealer training by FTS staff
and New
December 16,
January 31,
27,660
will take place prior to
Jersey 2011
2020
2023
launch.
– 2017
Dealer training by FTS staff
New York
26,700
March 4, 2021
April 30, 2023
will take place prior to
2011 – 2017
launch.
Frame replacement is
ZKA – Frame
Depends on
eligible upon meeting or
Inspection and
All
1,102,200
Available
Date of First
exceeding the Rust
Frame Replacement
Use (DOFU)
Perforation Standard (see
the Technical Instructions)
*All dealers are eligible to apply the remedy in the LSC after it has launched in their region, AND after they have received training
from their FTS, and reviewed the State Dealer Packet with KPA. Contact region representatives with questions.

Covered Vehicles
There are approximately 302,470 vehicles covered by this Limited Service Campaign.

© 2019 Toyota Motor Sales, USA

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Repair Type Confirmation
It is critical that each VIN is confirmed using TIS to determine the repair type. Certain vehicles require CRC application and
parts, other vehicles require no CRC application and only needs parts. If an incorrect repair is performed, the claim will be
subject to debit.
Repair Type – No CRC Application Required

Repair Type – CRC Application Required

Owner Letter Mailing Date
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with the phased launch
schedule outlined above. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However,
if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of
the email, state “Disclosure Form K0D” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
© 2019 Toyota Motor Sales, USA

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Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process – Non-SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
To assist dealers in determining the correct part numbers to order, as well as required remedy, a website has been developed.
Please go to https://tacoma-2011-2017-frames.imagespm.info/. The website will guide you through the inspection results and
determine the parts needed for the required repair, depending on your region’s location and K0D launch status. The website is
for part(s) application reference only and the website will not order the parts, confirm campaign completion status, or confirm
campaign applicability.
Note: When first logging in, enter your dealer code and the default password (XXXXX). Upon logging in, the website will ask
for you to reset the password and provide an e-mail address.
Individual Parts:
Part Number

Part Name

90950-01A19

Plug, Hole

90950-01987
00289-TS00P

Plug, Hole
Corrosion Resistant Compound (CRC) – 18L Pail

© 2019 Toyota Motor Sales, USA

Model Year
2011-2015
(Short wheel base only)
2011-2017
2011-2017

Qty
2
2
1

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Parts Kits:
Part Number
04008-07735

Part Name
Plug Hole Kit CRC Application 1

Model Year
2011-2015

Qty
1

The kit above includes the following parts:
Part Number
90950-01A24
90950-01984
90950-01987
90950-01631
90950-01990
90950-01991
90950-01931
90950-01A11
94183-00831
94611-10800
Part Number
04008-07835

Nut, Lock
Washer, Plate
Model Year
2016-2017

The kit above includes the following parts:
Part Description

Plug, Plate
Nut, Lock
Washer, Plate

The kit above includes the following parts:
Part Description
Plug, Hole
Clip
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, Flange
Bolt w/Washer

© 2019 Toyota Motor Sales, USA

Qty
1

Qty
2
2
4
4
2
2
1
4
2
4

Plug, Hole

Plug Hole Kit CRC Application 3

Part Number
90950-A1008
90950-A1009
90080-46327
5114A-04010
5114B-04010
90178-A0112
90105-A0356
90119-A0169

Qty
2
2
4
4
2
2
1
2
2
4

Plug, Hole

Part Name
Plug Hole Kit CRC Application 2

Part Number
90950-01A24
90950-01A25
90950-01987
90950-01631
90950-01990
90950-01991
90950-01931
90333-30002
94183-00831
94611-10800

04008-21104

Part Description

2011-2015

1

Qty
2
2
2
1
1
2
2
4

04008-21204

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Plug Hole Kit CRC Application 4
2016-2017
1

Part Number
90950-A1008
90950-A1009
90080-46327
5114A-04010
5114B-04010
90178-A0112
90105-A0356

The kit above includes the following parts:
Part Description
Plug, Hole
Clip
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, Flange

Qty
2
2
2
1
1
2
2

Campaign Special Service Tools
The following equipment was shipped to your dealership prior to the launch of LSC K0D.
Equipment

Purpose

Drying Equipment Kit

Drying

Application Area
Interior / Open Section
Frame Drying

*Drying Kit Includes:
Equipment
Qty
Air Mover
1
E-TES Heater
1
Air Duct Plate
1
Air Duct Plugs
2
Air Duct Hoses
2
Air Duct Adapters
2
4in Hose Clamps
4
3in Hose Clamps
2
*There will be 2 silver colored hoses that will be included in the kit but will not
be used in the campaign procedure.
Equipment

Purpose

Cleaning Equipment Kit

Cleaning

Application Area
Interior / Open Section
Frame Drying and Cleaning

*Cleaning Kit Includes
Equipment
Qty
Power Tool Wire Brush
1
Power Tool Wand
1
PVC Handle
1
Extended Wire Brush
1
2ft Air Gun
1
Equipment

Purpose

Application Area

Wand Kit

712THV-T Wax
Application

Interior Frame CRC
Application

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*Wand Kit Includes
Equipment
Qty
Short Wand
1
Long Wand
1
LH Guide Plug
1
RH Guide Plug
1

Equipment
Wax Application Spray
Package

Purpose
712THV-T Wax
Application

Application Area
Interior Frame CRC
Application

*Wax Application Spray Package includes:
Equipment
Qty
Pump and Heater
1
Assembly
TSL Bottle
1
Owner’s Manual
1

The items below were previously shipped to your dealership for previous campaign (H0F and J0M).
Equipment
Drill Adapter
Drill Bits
J0M Endoscope

90o

Purpose
Drill Holes
Inspect Frame

Application Area
These tools will be used to attach the
Frame Side Rail Seal.
Interior Frame Sections

MATERIALS & SUPPLIES (Locally procured by dealer):
• Wire Brush
• C-Clamp
• Bungee Cord / Strap