Classification:

Reference:

AN20-008E

Date:

NTB20-016E

March 4, 2021

RADIO INTERMITTENTLY REBOOTS DURING AUDIO
PLAYBACK VIA BLUETOOTH CONNECTED IPHONE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2018-2020 Frontier (D40) - with touch screen
2018-2020 Kicks (P15)
2018-2020 NV (F80) - with touch screen
2018-2019 Sentra (B17)
2018-2019 Versa Note (E12) - with touch screen
2018-2019 Versa Sedan (N17) - with touch screen
2020 Versa Sedan (N18)

APPLIED
TRIM LEVEL:

S - All APPLIED VEHICLES
SV - Frontier (non-Navi vehicles / buttons to the left of the screen only)

IF YOU CONFIRM
The radio intermittently reboots while audio is played from a Bluetooth® connected iPhone.

ACTION
1. Confirm the AV control unit software version.
2. Update the AV control unit software, if applicable.
This bulletin requires two (2) separate software updates to be completed
for the AV unit to operate correctly. ALL steps must be completed.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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Repair Overview

Confirm SYS Software
Version (steps 1-6)

Yes

SYS Software Version # is
less than the numbers shown
in step 6

No

Download and Install Update
File #1 (steps 7-23)

Download and Install Update
File #2 (steps 24-25)

Initialize Audio Unit & Restore
Settings (steps 26-29)

Go to ASIST for
further diagnostic and
repair information.

Frequetly Asked Questions


Are 2 different files required to complete this update?
Yes. This update is split into 2 parts. Both parts are required to complete the update.



Can I load both files onto the USB drive at the same time?
No. Only 1 file can be loaded onto a USB drive at a time. ASIST will delete any other
files on the USB drive prior to transferring the selected file.



Is there a way to install both files onto the vehicle at the same time?
No. The vehicle can only accept 1 file at a time. Files must be installed in the correct
order to complete the update (Update File #1, then Update File #2).



Do I need 2 USB drives to perform this TSB?
No. Only 1 USB drive is required to perform this TSB.

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NTB20-016E

REQUIRED SPECIAL TOOL




One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.

Figure 1

SERVICE PROCEDURE

Check Software Version
1.

Turn the ignition ON.

2.

Turn the audio system OFF.

3.

Access the System Diagnostic Menu
as follows:
a. Press and hold the MENU button.
b. Turn the VOLUME knob 40 or
more clicks in either direction.
NOTE: The screen in Figure 2
should display.

Figure 2

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NTB20-016E

4.

Select Confirmation / Adjustment.

Figure 3

5.

Select Page DOWN.

Figure 4
6.

Select Version Information. Version
information should display as shown in
Figure 6.


If the SYS Software Version # is
less than the numbers shown
below, turn the ignition OFF and
continue to step 7 on page 5.



If the SYS Software Version # is
equal to or greater than the
numbers shown below, no
software update is needed. Go to
ASIST for further diagnostic and
repair information.

Figure 5

o For 2018-2019 Sentra, Versa
Note and Versa Sedan:
80856035

XXXXXXXX

o For 2020 Versa Sedan and
2018-2020 Kicks: 80851035
o For 2018-2020 NV: 80856235
o For 2018-2020 Frontier:
80856135

Figure 6

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NTB20-016E

ASIST Downloader Instructions
IMPORTANT: Before starting, make sure:

7.



ASIST is connected to the Internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727 into an ASIST station.
HINT: Special tool USB drive J-52727 is the only one approved for use with this
procedure.

8.

Open ASIST.

9.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

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NTB20-016E

The following software update requires 2 update files (see Table A below).


Update file #1 is the same for all MODELS.



Update file #2 varies by MODEL and MODEL YEAR.

Table A
MODEL
Frontier
Kicks
NV
Sentra
Versa Note
Versa Sedan

10.

MODEL YEAR
2018-2020
2018-2020
2018-2020
2018-2019
2018-2019
2018-2019
2020

UPDATE FILE #1
LD001
LD001
LD001
LD001
LD001
LD001
LD001

UPDATE FILE #2
LD005
LD003
LD004
LD002
LD002
LD002
LD003

Select the check box next to the correct update software package (Figure 8).


Locate update file #1 (LD001) and update file #2 (see Table A above).



Only 1 update will be loaded at a time, starting with update #1 (LD001).

HINT: Use the scroll bar, if needed, to find and select the correct update software
package.
To avoid damage to the vehicle, ensure the correct update software
package is selected. Failure to select the correct update software package may result
in needing to replace the AV control unit.
IMPORTANT: Replacement of an incorrectly updated AV control unit is not covered
under warranty.
11.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 7 on page 5.
HINT: The Description section in Figure 8 may be different than on your C-III plus
screen.

Check
box

Drop-down menu

XXXXXXXXXXXXXXXX
XXXXXXXXXXXX

Infotainment