NHTSA ID Number: 10190179
Manufacturer Communication Number: TSB_ELE229_R3
TSB/Document Date: 2021-04-15
Summary
TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE FOR WIRELESS CARPLAY IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the head unit software on some 2021MY K5 (DL3a), Sorento (MQ4a), and Sorento Hybrid
(MQ4 HEV) vehicles equipped with a Display Audio 2.0 Value head unit, which may exhibit a wireless CarPlay connectivity issue with Apple phones running iOS14 software version.
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TSB/Document ID: TSB_ELE229_R3
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
ELE
NUMBER
229 (Rev 3, 04/09/2021)
MODEL
2021MY
K5 (DL3a)
Sorento (MQ4) and
Hybrid (MQ4 HEV)
DATE
January 2021
TECHNICAL SERVICE BULLETIN
SUBJECT:
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
NOTICE
This bulletin has been revised to include additional information. New/revised sections
of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to update the head unit software on some 2021MY K5
(DL3a), Sorento (MQ4a), and Sorento Hybrid (MQ4 HEV) vehicles equipped with a Display Audio
2.0 Value head unit, which may exhibit a wireless CarPlay connectivity issue with Apple phones
running iOS14 software version. Once the update is performed on the head unit, please follow
the instructions ‘For Customer’ at the end of the procedure in this bulletin.
Note: This publication was previously released as a Combination TSB/Service Action
SA460 which is now CLOSED and only referred to as TSB ELE229 for claim submission.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager
X Fleet Repair
Page 2 of 6
SUBJECT:
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
Software Download Procedure:
1. Open the browser and paste the required
model link in the address bar.
NOTICE
Use a previously shipped USB
drive from a “closed” Service
Action (Ex. SA386) or other
locally sourced USB drive
available. If the USB is new, no
formatting is required. Use one
USB per software download.
IMPORTANT
•
Sorento (MQ4a):
http://mobissw.akamaized.net/daudio2v_usa_ios/MQ4.zip
•
Sorento Hybrid (MQ4 HEV):
http://mobissw.akamaized.net/daudio2v_usa_ios/MQ4_HE
V.zip
•
K5 (DL3a):
http://mobissw.akamaized.net/daudio2v_usa_ios/DL3.zip
Note: One USB (4GB minimum storage) per
vehicle model is required.
If the USB drive is previously used,
be sure to “format” it to “FAT32”
prior to use. This will erase all
previous content on the drive.
2a. If you are using internet explorer, it will
ask you to save the file.
Internet Explorer:
2b. If you are using chrome browser, the
download will start automatically at the
bottom of the page.
Chrome:
2c. Save it in the desktop/laptop.
Note where the file was saved.
Example: MQ4 (1).zip shown
3.
4.
5.
6.
From the desktop/laptop, open the
downloaded file (un-zip or extract) and
copy the included folder/file shown.
Copy this file to the USB drive.
Insert the “blank” USB drive to the
desktop/laptop USB port.
Copy this file to the USB drive. DO NOT
unzip/extract this file.
enc_system_package_XXX.XXX.XXXX
XX.zip
Note: The same USB can be used on multiple
vehicles on the same model after the initial
download.
Proceed to the ‘Software Update Procedure’ on page 3 to install the software to the
vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 3) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 3 of 6
SUBJECT:
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
Software Update Procedure:
1.
Press the ‘Start’ button to ignition ‘ON’.
2.
Press ‘Settings’ on the head unit.
NOTICE
All images used throughout this
service bulletin are for reference
use only. Disregard time and
date displayed in each step.
3.
Select ‘General’.
4a. Select ‘SW Info/Update’.
4b. Verify that an earlier software version is
currently installed. Refer to the “Software
Version” table on page 4.
If the SW version is older than the new
version in the table, proceed with the
update.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 3) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 4 of 6
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
SUBJECT:
5.
Insert USB Flash Drive into the vehicle’s
USB Port. (Location will vary by model)
6.
Press ‘Update’.
NOTICE
Do not remove the USB flash
drive or turn off the ignition
during the update.
7.
Select ‘Yes’ on the pop-up.
8a. The software update will begin.
NOTE:
•
Wait until the updated is complete,
approximately 15 minutes.
•
The KIA logo may appear several
times, or the display will be black
during the update. This is normal.
•
System will reboot automatically.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 3) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 5 of 6
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
SUBJECT:
8b. When the update has completed, the
image shown at right will appear, and the
system will restart automatically.
9.
Confirm the new “SW Ver.” was installed
correctly.
Note: Refer to the Software Version table
below.
10. Remove the USB flash drive from the
vehicle.
11. Shut engine off.
For Customers:
After the head unit is updated, please inform customers to do the following:
•
iPhone:
o Update to latest iOS available software version.
o Go to Settings > General > CarPlay and delete all the vehicles previously added.
o Go to Settings > Bluetooth and delete all the devices.
Head unit:
o Go to SETUP > Device Connection > Bluetooth Connection and delete all the paired
devices.
o Go to SETUP > Device Connection > Phone Projection > Apple CarPlay and delete
all the paired devices.
Re-pair the Bluetooth and CarPlay freshly with the vehicle head unit and start using it.
•
•
Software Version (SW Ver.)
Model
K5
(DL3a)
Sorento
(MQ4a)
Sorento Hybrid
(MQ4a)
Current Version
New Version
DL3.USA.D2V.001.001.200408
DL3.USA.D2V.001.001.200630
DL3.USA.D2V.002.100.200723
DL3.USA.D2V.003.100.201016
MQ4.USA.D2V.001.001.200804
MQ4.USA.D2V.001.001.201102
MQ4_HEV.USA.D2V.001.001.200804
MQ4_HEV.USA.D2V.001.001.201102
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 3) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 6 of 6
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
K5 (DL3a)
May 27, 2020 to December 17, 2020
Sorento (MQ4a)
September 10, 2020 to December 16, 2020
Sorento Hybrid (MQ4 HEV)
September 2, 2020 to November 26, 2020
REQUIRED PART:
Part Name
Figure
Comments
Dealers need to have 3 USB drives
with a minimum 4GB of storage each.
Reimbursement of $16 will be credited
to each dealer’s parts account for the
purchase of USB drives.
WARRANTY INFORMATION:
N Code: H12 C Code: ZZ3
Model
Claim
Type
MQ4
(HEV)
Qty.
Repair
Description
Labor Op
Code
Op
Time
Replaceme
nt
P/N
Qty.
0
D-Audio 2.0
Software Update
96160Q0A
0.3
M/H
N/A
0
96160
L3700FHL
DL3a
MQ4a
Causal P/N
W
96160
R5700FHL
96160
P4700FHL
Note: This publication was previously released as a Combination TSB/Service Action
SA460 which is now CLOSED and only referred to as TSB ELE229 for claim submission.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 3) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
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