Classification:

Reference:

AN13-048G

Date:

NTB13-106G

March 17, 2021

CORRECT OPERATION OF AUDIO CONTROLS AND BACK-UP
CAMERA REQUIRES CONFIGURATION WITH C-III PLUS
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.

APPLIED VEHICLES: 2013-2017 Altima Sedan (L33)
2013-2017 Sentra (B17)
Navigation equipped 2014-2017 Versa Sedan (N17)
2014-2017 Versa NOTE (E12)
vehicles only
2014-2017 Rogue (T32)
2017 Rogue Sport (J11)
2014-2017 Juke (F15)

2013-2015 Titan (A60)
2016-2017 Titan/Titan XD (A61)
2013-2017 Frontier (D40)
2013-2015 Xterra (N50)
2013-2017 NV200 Cargo (M20)
2014-2017 Taxi
2015-2017 NV (F80)

SERVICE INFORMATION
If the configuration of the Audio/Navigation unit has not been completed correctly, some of the
symptoms that may occur are:







Intermittent or no back up camera operation
No steering wheel switch response to audio inputs
No volume response from volume knob
Volume very loud or very quiet and adjustment is overly sensitive
Equalizer is adjusted so that Bass control is at maximum all the time
DTC U1000 for AVM C/U could be present

If the above symptoms occur:


Confirm the configuration of the Audio/Navigation unit is correct.
NOTE: Correct configuration of the appropriate control unit will restore correct operation.
Audio/Navigation unit configuration is outlined starting on page 2.

If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the
steps in the Service Procedure starting on page 2 to configure the Multi AV system.

Do not replace the Navigation unit, Camera Control unit, or camera without proper
diagnosis. Refer to the Electronic Service Manual (ESM) for additional diagnostics.
NOTE:
 The original AV Control Unit must be installed in the vehicle while performing part of this
procedure. DO NOT remove the original AV Control Unit until instructed.
 Warranty repairs require remanufactured AV Control Units when available.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/12

SERVICE PROCEDURE
Before starting, make sure your ASIST has been freshly synchronized and all CONSULT-III
plus (C-III plus) upgrades have been installed.
IMPORTANT
When using C-III plus to configure a navigation equipped Multi AV System for any
reason:


With an “APPS button”, the ignition must be cycled two (2) times to complete the
configuration.



Without an APPS button, the ignition is only required to be cycled one time to
complete the configuration.

Parts of the Procedure
PART 1: Record Multi AV Configuration Values of Original AV Control Unit; Replace
AV Control Unit
PART 2: Configure the Multi AV System
PART 3: Manually Configure the Multi AV System (if needed)
PART 4: Confirm Multi AV System Is Operational

PART 1:
Record Multi AV Configuration Values of Original AV Control Unit; Replace AV
Control Unit
1. Make sure the shift selector is in Park, and the parking brake is set.
2. Connect the C-III plus VI to the vehicle.
3. Turn ON the ignition.
NOTE: You may want to start the engine to keep the battery charged during this
procedure.
4. Write down customer’s radio station presets. (Presets will be lost during this procedure.)
Presets

1

2

3

4

5

6

AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
Bass

Treble

Balance

2/12

Fade

Speed Sen.
Vol.

NTB13-106G

5. Launch C-III plus on the CONSULT
PC.

6. Select Re/programming,
Configuration.
Step
6

Figure 1

7. Read the Precautions.
When finished, touch the
“Confirmed instructions” box to
insert a check mark, and then
select Next.
Step
7

Figure 2

8. If the screen shown in Figure 3 is
displayed, select Automatic
Selection(VIN).

Figure 3

3/12

NTB13-106G

9. Confirm that the correct Vehicle
Name and Model Year are
displayed.

xxxxxxxxxxx xxxxxx

When finished, select Confirm.

Step
9

Figure 4

10. After system call completes,
confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.

xxxxxxxxxxx xxxxxx

Step
10

Figure 5

11. Select MULTI AV.
NOTE: If MULTI AV cannot be
selected or is missing, replace the
AV Control Unit as instructed in the
applicable Electronic Service
Manual (ESM) and then proceed to
PART 3: Manually Configure the
Multi AV System on page 7 of this
bulletin.

Step
11

Figure 6

4/12

NTB13-106G

12. Select Read/Write Configuration.
Step
12

Figure 7

13. Select Before Replace ECU.
Step
13

14. Confirm current configuration and
write it down.


Figure 8

Configuration can also be
printed with the Print Screen
button or Screen Capture
button.

Write down/print
this information

15. Select Save.
NOTE: If the configuration data
cannot be saved, replace the AV
Control Unit as instructed in the
applicable Electronic Service
Manual (ESM) and then proceed
to PART 3: Manually Configure
the Multi AV System on page 7
of this bulletin.

Step
15

Figure 9

5/12

NTB13-106G

16. Select End, turn ignition OFF.

17. Replace the AV Control Unit as
instructed in the applicable ESM.
IMPORTANT: If the AV Control
Unit has navigation and an “APPS”
button, refer to NTB13-099 to
register the new unit with Nissan
Owner Services.

Step
16

Figure 10

18. Perform steps 1-10.

xxxxxx

19. Select Confirm.
xxxxxxxxxxx xxxxxx

Step
19

Figure 11
PART 2:
Configure the Multi AV System

20. Select After Replace ECU.

Step
20

Figure 12
6/12

NTB13-106G

21. Select OK.

Step
21

Figure 13
After performing step 21
If an error message does not display:


Proceed to PART 4: Confirm Multi AV System Is Operational on page 11.

If an error message does display:


Proceed to PART 3: Manually Configure the Multi AV System below.

PART 3 (if needed):
Manually Configure the Multi AV System

NOTE: If the screen in Figure 14 is
not displayed, click on the Home icon.

22. Select Re/programming,
Configuration.
Step
22

Figure 14

7/12

NTB13-106G

23. Read the Precaution.
When finished, touch the
“Confirmed instructions” box to
insert a check mark, and then
select Next.
Step
23

Figure 15

24. If the screen shown in Figure 16 is
displayed, select Automatic
Selection(VIN).

Figure 16

xxxxxxxxxxx xxxxxx

25. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.

Step
25

Figure 17

8/12

NTB13-106G

26. Confirm the correct VIN is
displayed.
When finished, select Confirm.
xxxxxxxxxxx xxxxxx

NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.

Step
26

Figure 18

27. Select MULTI AV.

Step
27

Figure 19

28. Select Manual Configuration.
Step
28

Figure 20
9/12

NTB13-106G

29. Use the drop down menus to select
the Configuration options that
were printed or written down in
step 14.

Step
29

NOTE: If the vehicle is equipped
with the Technology package or
has Around View Monitor (AVM) as
a standard feature, make sure to
select NONE/AVM as the camera
system.

Step
30

Figure 21

30. Select Next.

31. Confirm the configuration displayed
is correct, and then select OK.

Step
31

Figure 22

32. Was the engine running to retain battery charge during configuration?


Yes: Turn engine OFF and then restart, and let it idle briefly.



No: Start the engine and let it idle briefly.

33. Use C-III plus to clear any codes from the Multi AV system.
a. Select Diagnoses (One System) > Multi AV > Self Diagnosis Results.
b. Clear any codes that may be present.
34. Close C-III plus and disconnect the plus VI from the vehicle.

10/12

NTB13-106G

PART 4:
Confirm Multi AV System Is Operational
IMPORTANT
When using C-III plus to configure a navigation equipped Multi AV System for any reason:


With an “APPS button”, the ignition must be cycled two (2) times to complete the
configuration.



Without an APPS button only requires the ignition to be cycled one time to complete
the configuration.

35. After the configuration has completed, turn the ignition OFF, close all of the doors and
the trunk, and then lock the doors and wait three (3) minutes.

36. After three (3) minutes turn the ignition back ON and allow the Audio/Navigation unit to
complete the boot-up process.
a. If the Nissan logo does not appear in step 36, the ignition was not left OFF for long
enough. The procedure must be restarted from step 35.
b. Vehicles without an APPS button skip to step 39.

37. With all of the doors and trunk still closed and locked, turn the ignition OFF a second
time and then wait for three (3) minutes.

38. After three (3) minutes turn the ignition back ON and confirm that all of the system
controls and back up camera operate correctly.


If the Nissan logo does not appear in step 38, the ignition was not left OFF for long
enough. The procedure must be restarted from step 35.

39. Reprogram the customer’s radio station presets.

11/12

NTB13-106G

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

December 4, 2013

NTB13-106

Original bulletin published

January 31, 2014

NTB13-106A

APPLIED VEHICLES updated

March 5, 2014

NTB13-106B

Moved symptoms to page 1

January 6, 2015

NTB13-106C

Changes throughout

January 13, 2015

NTB13-106D

APPLIED VEHICLES updated

April 25, 2016

NTB13-106E

APPLIED VEHICLES updated

May 12, 2017

NTB13-106F

APPLIED VEHICLES updated

March 17, 2021

NTB13-106G

Classification number updated

12/12

NTB13-106G