Classification:

Reference:

KS08-028D

Date:

NTB08-107D

March 24, 2021

INTELLIGENT KEY INOPERATIVE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

All Nissan with Intelligent Key

IF YOU CONFIRM
The Intelligent Key is not functioning for any reason.

ACTIONS
EXAMPLE OF PHYSICAL DAMAGE

1. Inspect the outside of the Intelligent Key
for physical damage.


Look for cracks, dents, or other signs
of physical damage.

NOTE: Non-operation of the Intelligent
Key due to physical damage is not
covered under the vehicle warranty.

Dents on
the outside
of the key
Figure 1
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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2. Open the Intelligent Key.
a) Remove the mechanical key from the Intelligent Key.
b) Place a piece of tape on the end of a small flathead screwdriver.
c) Insert the screwdriver into either of the slots shown in Figure 2.
d) Turn the screwdriver until the two cover pieces separate.

Insert screwdriver
Insert
into screwdrive
either slot

Turn to separate
cover pieces

Figure 2

Figure 3

DO NOT PRY OPEN
THE CASE FROM THE SIDE

Figure 4

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NTB08-107D

3. Inspect the inside of the Intelligent Key for physical damage.


Look for components that are out of place or loose.
EXAMPLE OF PHYSICAL DAMAGE

NOTE: Non-operation of the
Intelligent Key due to physical
damage is not covered under
the vehicle warranty.

Component
out of place
Figure 5

4. Inspect the inside of the Intelligent Key for signs of water intrusion.
NOTE: Non-operation of the Intelligent Key due to water intrusion is not covered under
the vehicle warranty.
EXAMPLES OF WATER DAMAGE

Corrosion on the
inside of the key cover

Corrosion around
the battery

Corrosion on
the circuit board

Residue

Residue
Residue
Figure 6

Figure 7
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Figure 8
NTB08-107D

This side UP

5. Verify that the battery is inserted
correctly.


The + side of the battery should
not be showing when inserted
correctly.
Make sure the + side of the
battery is facing down.

Figure 9

6. Check the battery voltage.


Refer to the applicable Electronic Service Manual (ESM) for battery voltage
inspection instructions. Depending on the vehicle, this information can be found in
one of the following locations:
 DOOR & LOCK section, “Check Intelligent Key Battery”
 BODY, LOCK & SECURITY SYSTEM section, “Intelligent Key Battery
Inspection”

7. Refer to the ESM for additional Intelligent Key diagnostic and repair information.

CLAIMS INFORMATION


The Nissan New Vehicle Limited Warranty does not cover incidents due to physical
damage. Refer to the Nissan Assurance Products Resource Manual (APRM) for
guidelines on warranty coverage. The vehicle owner's manual contains the complete
details regarding the limited warranty.



Reference the current Nissan Flat Rate Manual for claims information and coding.

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NTB08-107D

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

December 10, 2008

NTB08-107

May 4, 2011

NTB08-107a

August 23, 2016

NTB08-107b

March 21, 2018

NTB08-107c

March 24, 2021

NTB08-107D

DESCRIPTION
Original bulletin published
Amended to add information about damage to
inside of key and proper method of opening key
Amended to include latest models and model
years
The publication date has been revised to
include the latest models and model years
Classification number updated

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NTB08-107D