26. After System Call completes, confirm the
correct Vehicle Identification Number (VIN)
is displayed.


When finished, select Confirm.

NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished, select
Confirm.

Figure 18

27. Select MULTI AV.


Use the scroll arrows if needed.

Figure 19

28. Select Before ECU Replacement.

Figure 20

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29. Confirm Setting Value (current
configuration) and write it on the repair
order.


The current configuration can also be
printed with the Print Screen button or
Screen Capture button.



Use the scroll arrows if more than one
page of information is available.

Write down / print
this information

NOTE: Configurable options will differ and
your screen may look different.
30. Select Save.
Figure 21

NOTE: If the configuration data cannot be
saved, replace the DCU as instructed in the
applicable Electronic Service Manual
(ESM), and then proceed to page 16,
PART 4: Manually Configure the Multi
AV System (if needed).
xxxxxxxxxxxxxxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxx

31. Select End.

Figure 22

32. Replace the DCU as instructed in the applicable ESM.


Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION
SYSTEM > INFINITI INTOUCH > REMOVAL AND INSTALLATION > DISPLAY CONTROL UNIT >
Removal and Installation.

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PART 3: Configure the Multi AV System

33. Perform steps 18-26 again before proceeding to step 34.

34. When you get to the screen shown in
Figure 23, select Confirm.

xxxxxxxxxxxxxxx

Figure 23

35. If the screen in Figure 24 appears, skip to
page 19, step 46.
36. If the screen in Figure 24 does not
appear, go to step 37.

Figure 24

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37. Select OK.
After performing Step 37:


If an error message does not display,
proceed to page 20, step 51.



If an error message does display,
proceed to PART 4: Manually Configure
the Multi AV System (if needed), below.

Figure 25

PART 4: Manually Configure Multi AV System (if needed)

NOTE: If the screen in Figure 26 is not
displayed, click on the Home icon.

38. Select Re/programming Configuration.

Figure 26

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39. Read the Precautions.
When finished, click in the Confirmed
instructions box to insert a check mark,
and then select Next.

Figure 27

40. Select the Manual Selection(Vehicle
Name) tab, and then select the Vehicle
Name and Model Year.
NOTE: If the screen shown in Figure 28
does not display, proceed to the next page,
step 44.
41. Select Select.

Figure 28

42. Confirm the correct Vehicle Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxx

Figure 29

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Step 43 below applies to 2017 QX30 vehicles ONLY. For all other vehicles, skip to step 44.
43. Enter your NNAnet.com Username and
Password, and then select Submit.

NNAnet.com
Username &
Password

Figure 30
44. Confirm the correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.

Figure 31
45. Select MULTI AV.


Use the scroll arrows if needed.

Figure 32
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46. Select After ECU Replacement.

Figure 33

47. Select Manual selection.

Figure 34

48. Use the drop down menus to select the
configuration options that were printed or
written down in step 29.


Use the scroll arrow if more than one
page of information is available.

NOTE: Configurable options may differ
and look different from Figure 35.
49. Select Next.

Figure 35

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50. Confirm the configuration settings
displayed under Setting Value are
correct, and then select OK.

Figure 36

51. Turn the ignition OFF, start the engine or put in Ready Mode, and then wait for about 30 seconds.
52. Use C-III plus to erase any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Erase any codes that may be present.

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Step 53 below applies to 2014-2016 Q50/Q50 Hybrid and 2017 QX30 vehicles ONLY. For all other vehicles,
proceed to step 54.
53. Write down the UNIT ID number (Figure 37) as follows:
NOTE: The UNIT ID number will be used in Part 5 of the procedure.
a. Select the ECU Identification tab on the C-III plus screen.
b. Write down the UNIT ID number.

Figure 37

54. Close C-III plus and disconnect the plus VI from the vehicle.
55. Check that the operation of the DCU and, if equipped, RearView Monitor camera images (fixed guide lines and
predictive course lines) are normal.
56. Disconnect the battery maintainer/smart charger from the 12V battery.

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PART 5: 2014-2016 Q50/Q50 Hybrid and 2017 QX30 Vehicles Only – Register Replacement DCU

57. Register the replacement DCU by calling Infiniti Owner Services at 1-855-444-7244. Listen to the prompts and
select the option for the “Infiniti Connection Specialist.”


During this call you will be asked for the Unit ID number (see step 53) and the VIN.



Infiniti Owner Services hours of operation are:
Monday – Saturday: 8:00am to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day

IMPORTANT: Step 57 MUST be performed to register the replacement DCU. If this step is not performed, the
Infiniti InTouch Apps feature – if the vehicle has an active subscription – will not function. Perform this step even if
the vehicle does not have an active Infiniti InTouch Apps subscription, as future enrollment will also be affected.

PART 6: 2014 Q50/Q50 Hybrid Vehicles Only – Check Software Version / Confirm as Newest Version /
Update as Needed

NOTE: PART 6 does NOT apply to 2015-2017 model year vehicles.
Click  HERE  This will link you to the General Procedure for Infiniti InTouch Software Update.

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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

August 1, 2013

ITB13-026

Original bulletin published

November 1, 2013

ITB13-026a

Information for nnanet.com on page 3 was updated, and PART 6
was added to the SERVICE PROCEDURE

March 20, 2014

ITB13-026b

Information for locating the DCU part number was added on
page 3

August 27, 2014

ITB13-026c

PART 4 and 5 have been amended

December 19, 2014

ITB13-026d

March 23, 2016

ITB13-026e

November 3, 2016

ITB13-026f

December 5, 2017

ITB13-026g

February 22, 2018

ITB13-026h

APPLIED VEHICLES has been revised

January 15, 2019

ITB13-026i

Models and model years have been removed from APPLIED
VEHICLES. Revisions have been made throughout the rest of the
bulletin to reflect the revisions made in APPLIED VEHICLES

July 26, 2019

ITB13-026J

Order an Exchange DCU from DENSO procedure revised

January 10, 2020

ITB13-026k

SERVICE INFORMATION revised

March 11, 2021

ITB13-026L

Classification number updated

The Title, APPLIED VEHICLES, and PART 6 in the SERVICE
PROCEDURE have been amended
APPLIED VEHICLES was updated, and the information on
page 3 was clarified
Modifications have been made to include 2017 Q50, Q50 Hybrid,
QX30, QX60, and QX60 Hybrid vehicles
APPLIED VEHICLES and Part 1 of the SERVICE PROCEDURE
have been revised

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