Classification:

Reference:

AN13-035C

Date:

NTB13-085C

March 11, 2021

2014-2015 ALTIMA & 2014 ROGUE;
AUDIO VISUAL SYSTEM SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2014 Altima Sedan (L33) - All
2015 Altima Sedan (L33)
Vehicles built before: 1N4(*)L3AP(*)FC 135511 // Aug. 22, 2014
Vehicles built before: 1N4(*)L3AP(*)FN 315866 // July 15, 2014
2014 Rogue (T32)
Vehicles built before: 5N1AT2M(**)EC 861093 // July 14, 2014

With Non-Navi
Color Audio

Display

NOTE: This bulletin does not apply to Rogue Select (S35) vehicles
IF YOU CONFIRM


Satellite radio (SXM) will only show the channel number and name, but will not show
artist and track/title information.
and/or



The radio buttons will not illuminate at times, even though other dash illumination is
operating correctly.
and/or



Bluetooth will take up to 2 minutes to connect when using the vehicle’s onboard
Pandora® or iHeartRadio Internet Apps with an iPhone®, and “No Device Found” is
displayed for longer than normal.
and/or



When not in Reverse, the center display screen becomes a pink/purple color with
the reverse guide lines displayed.

ACTION
Update the Audio Visual System software. Refer to the Service Procedure on page 3.
IMPORTANT: The purpose of "ACTION" (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire Service Procedure as it contains information that is
essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/11

USB FLASH MEMORY

USB Flash Memories required for this procedure:


Each dealer has been mailed the following USB Flash Memories, free of charge,
from Panasonic.



Should you require additional quantities of the above USB Flash Memories due to
loss or damage, they can be ordered free of charge by contacting Panasonic toll free
at 1-800-423-8150.

NOTE:


USB Flash Memories 05122013 (used in the previous version of this bulletin)
have been superseded and should be discarded.



Do not use any USB Flash Memory that is not specified for the vehicle being
worked on. Refer to the Service Procedure in this bulletin to identify the correct
USB Flash Drive.

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NTB13-085C

SERVICE PROCEDURE

1. Connect a battery charger to the vehicle battery, and set to a low charge rate.

2. Apply the parking brake.

3. Turn ON the Hazard Lights (Flashers). Leave them ON for the entire software update
procedure.

4. Turn the ignition ON / engine OFF.

5. Write down all radio station presets.
Presets
AM

1

2

3

4

5

6

FM1
FM2
XM1
XM2
XM3

6. Press the Enter/Setting button and record the audio settings.
Bass

Treble

Fade

Balance

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Speed Sensitive Volume

NTB13-085C

7. Select the correct USB Flash Memory as follows:
Altima: Check if the audio system is BOSE® (see Figure 1):


Non-BOSE: Use USB Flash Memory #1.



With BOSE: Use USB Flash Memory #2.
NOTE: Refer to page 2 for a list of USB Flash Memory.

Figure 1

Rogue: Check if the audio system is equipped with XM radio (see Figure 2).


With XM: Use USB Flash Memory #3.



Non-XM: Use USB Flash Memory #4.
NOTE: Refer to page 2 for a list of USB Flash Memory.
XM button indicates
audio system is
equipped with XM

Figure 2
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NTB13-085C

8. Make sure the audio system is turned OFF.

9. Access the Diagnostic Menu(Panasonic) as follows:
a. Press and hold down preset buttons 2 and 3.
b. While holding preset buttons 2 and 3, press preset button 5 more than 3 times, until
the screen in Figure 3, below, displays.

10. Select Version Information (Figure 3).

Figure 3

11. Check the SYS version number (Figure 4). It should NOT be “5091”.
IMPORTANT: If the SYS version is “5091” this bulletin does not apply. Refer to ASIST
for further diagnostic and repair information.

Step 11

Figure 4

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NTB13-085C

12. Return to “audio (normal) mode” as follows:
a. Press the Back button once to return to Diagnostic Menu(Panasonic).
b. Press and hold the Back button until the system returns to “audio (normal) mode”.

13. Insert the correct USB Flash Memory into the USB socket below the audio unit.


If needed, refer to step 7 for the correct USB Flash Memory.
Altima: Non-BOSE, insert USB Flash Memory #1.
With BOSE, insert USB Flash Memory #2.
Rogue: With XM, insert USB Flash Memory #3.
Non-XM, insert USB Flash Memory #4.



The software update will begin as soon as the USB Flash Memory is inserted.

14. Wait for the software update to complete - 20 to 40 minutes.


The software update will progress and complete automatically.

IMPORTANT:


Do not turn the ignition OFF or remove the USB Flash Memory while the software
update is in progress.



Do not remove the USB Flash Memory when “UNDEF err Please eject a disc” is
displayed (see Figure 5).

Figure 5

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NTB13-085C



During the entire software update, 2 to 5 individual sub-upgrades will be displayed,
each with a progress bar and then a “completed” screen (examples shown in
Figures 6 and 7).



Between each individual sub-upgrade, an audible “pop” will be heard through the
speakers.

Figure 6



Figure 7

Toward the end of the software update the following will occur:
 The audio screen will go blank and then the Nissan logo will display as if the
system is rebooting. This will occur 2 to 4 times.
 Illumination lights will blink.
 A series of short beeps will sound.

15. When the software update has completed:


A long beep will sound, and



The audio OFF screen (blank with clock) will be continuously displayed
(see Figure 8).

Figure 8
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NTB13-085C

16. Wait 1 minute.

17. Confirm the software update has completed by turning the audio system ON.


If software update is not complete, the audio system will not turn ON.

18. Turn the audio system OFF.

19. Turn the ignition OFF.

20. Wait 5 seconds.

21. Remove the USB Flash Memory.

22. Confirm the new software has loaded as follows:
a. Turn the ignition ON.
b. Make sure the audio system is OFF.
c. Press and hold preset buttons 2 and 3.
d. While holding preset buttons 2 and 3, press preset button 5 more than 3 times, until
the screen in Figure 9 displays.
e. Select Version Information (see Figure 9).

Figure 9

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NTB13-085C

f. Verify the SYS version and SYS data version (Figure 10) are correct as follows:
Model
2014-2015 Altima

2014 Rogue



Option

SYS

SYS data

Non-BOSE

5091

10F6

With BOSE

5091

11F6

Without XM/APPS

5091

02F6

With XM/APPS

5091

04F6

If the version numbers are not correct, confirm the correct USB Flash Memory
was used and perform steps 12 through 21 again.

5091
10F6

Sys data #
varies with
model

Figure 10

23. Perform Factory Cold Start as follows:
a. Press the Back button to return to Diagnostic Menu(Panasonic).

Figure 11

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NTB13-085C

b. Scroll to and select Factory Cold Start.

Figure 12

c. Select YES and then press ENTER.

Figure 13

24. Turn OFF the Hazard Lights (Flashers).

25. Reset the clock.

26. Reprogram the customer’s audio settings.

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NTB13-085C

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

AUDIO VISUAL SYSTEM UPDATE

(1)

RX4PAA

ZE

32

0.5 hrs.

(1) Reference the FAST parts catalog and use the audio unit (28185-XXXXX) part number
as your primary part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION
Original bulletin published

March 4, 2014

NTB13-085

August 15, 2014

NTB13-085A

Amended

October 13, 2014

NTB13-085B

Amended to add VIN and date information

March 11, 2021

NTB13-085C

Classification number updated

11/11

NTB13-085C