10 seconds

Page 13 of 26
SR-21-001

When using the combination below:
Anti-Corrosion Agent

Spray Gun

MZ341024EX

MZ341023EX

X

X

Nozzle should be inserted into the 7 holes identified:

a.

Spraying into the Hole A (RH) / A' (LH)
•

Insert the nozzle through Hole A(A') in the direction shown below until it contacts the
lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.

•

Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.

Page 14 of 26
SR-21-001

b. Spraying into the Hole B (RH) / B' (LH)
•

Insert the nozzle through Hole B (B') in the direction shown below until it contacts the
lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has
been fully inserted in the correction direction by looking in the clip insertion hole.

•

Apply MZ341024EX fully by engaging the trigger fully at this position for 10 seconds and
continue spraying while removing the nozzle, which should take another 10 seconds.

Page 15 of 26
SR-21-001

c.

Spraying into the Hole C (RH) / C' (LH) and D
•

Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch).

•

Apply MZ341024EX fully by engaging the trigger fully and continue spraying while
moving the nozzle in a circular motion for 10 seconds at each hole.

On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure
the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion
agent get on the inner surface of the weld nut; please remove by using a Universal Absorbent
Pad.

Page 16 of 26
SR-21-001

When using the combination below:
Anti-Corrosion Agent

Spray Gun

MZ341024EX

T99XXKXX01

X

X

Nozzle should be inserted into the 9 holes identified:

d. Spraying into the Hole A (RH) / A' (LH)
•

Insert the nozzle through Hole A(A') in the direction shown below until it contacts the
lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.

•

Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.

Page 17 of 26
SR-21-001

e.

Spraying into the Hole A (RH) / A' (LH)
•

Insert the nozzle through Hole A(A') in the direction shown below until it contacts the
lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.

•

Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
for 10 seconds and continue spraying while removing the nozzle, which should take 10
seconds.

Page 18 of 26
SR-21-001

f.

Spraying into the Hole C (RH) / C' (LH) and D
•

Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch).

•

Apply MZ321015 by engaging the trigger fully and spray for 10 secondsat this position.

Page 19 of 26
SR-21-001

On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make surethe
anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent
get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads.

g. Spraying into the Hole E (RH) / E' (LH)
•

Insert the nozzle through the Hole E (E') in the direction shown below (Insertion length:
180 mm or 7 inches).

•

Apply MZ341024EX by engaging the trigger fully and spray for 10 seconds. Continue
spraying while removing the nozzle, which should take 10 seconds.

Page 20 of 26
SR-21-001

Page 21 of 26
SR-21-001

Application of anti-corrosion agent - MZ320800 - to the outside of the
Crossmember.
Wear safety glasses, respirator, and gloves when spraying MZ320800.
1.

Masking:
•

2.

MZ320800 external application:
•

a.

Mask rubber components such as suspension bushings, brake hoses, steering gear box
boots/drive shaft boots, and exhaust pipe to prevent MZ320800 from coming into contact
with these components.
Without detaching the Crossmember from the vehicle, apply MZ320800 by positioning the
nozzle 100 to 200 mm (or 4 to 8 inches) away from the Crossmember surface in the following
order:
•

Step 1 Front surface

•

Step 2 Right surface

•

Step 3 Rear surface

•

Step 4 Left side surface

•

Step 5 bottom surface

•

Spray MZ320800 by moving the nozzle at a constant speed of
0.2m/second (or 8inches/second). Spray it 2 to 3 times, repeatedly

Wear safety glasses, respirator, and gloves when spraying MZ320800.
Step 1 - Front surface:
•

Mask steering gear box boots, drive shaft boots and exhaust pipe.

Page 22 of 26
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b. Step 2 - Right side surface / Step 4 - Left side surface:
•

Mask suspension bushings, steering gear box boots, drive shaft boots, and brake hoses.

Page 23 of 26
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c.

Step 3 - Rear surface / Step 5 bottom surface:

•

Mask exhaust pipe.

Page 24 of 26
SR-21-001

PARTS INFORMATION
Use only the Genuine Mitsubishi Parts listed below:
Part Number

Part Description

Quantity/Vehicle

Comments

MZ341024EX

Anti-Corrosion Agent
(Use with spray gun)

5 vehicles per bottle

For inside of the
Crossmember

MZ320800

Anti-Corrosion Agent
(Aerosol)

5 vehicles per can

For outside of the
Crossmember

MW400273

Crossmember

1

For applicable
replacement

NOTE: Additional spray gun or air regulators may be purchased at dealer's expense.

WARRANTY INFORMATION
•

For instances where the sub-frame fails and causes additional damage to unrelated parts; PRC
submission is required. Dealers should submit photos and make direct contact to the Warranty
Hotline for resolution.Ż
Vehicles

2013-2015 Outlander Sport

Campaign
Operation

Labor
Time
(hrs)

C2101R01

0.9

Inspection & Application of Anti-RustAgents

C2101R02

2.5

Inspection & Replacement of Crossmember

Repair Description

WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims
Please follow the campaign instructions below.
Certain affected vehicles:
2013 – 2015 Outlander Sport*
NOTE: Always check the Superscreen to verify vehicle involvement.
A claim example for reference:

Page 25 of 26
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LABOR AND PARTS
There are only 2 possible repair scenarios for this campaign.
6FHQDULR
Inspect = OK - then, still must apply the 2 anti-rust agents only.
6FHQDULR
Inspect = applicable corrosion - replace Crossmember. Do not apply anti-rust agent.
Each can of the anti-rust agents is enough to complete 5 vehicles. Thus, the dealer net price for each of
the materials is priced at dealer net divided by 5 and will be reflected automatically whenentering the
parts costs on the related recall campaign claim. Dealers will receive markup based on the per vehicle
material prices.

REPLACED PARTS
5HSODFHGSDUWVPXVWEHKHOGIRUDWOHDVWGD\VEH\RQGWKHUHFDOOFODLPSD\PHQWGDWHXQOHVVUHTXHVWHG
WREHUHWXUQHGWR001$5HWXUQUHTXHVWHGSDUWVDV\RXZRXOGDQ\UHWXUQUHTXHVWHGZDUUDQW\UHSODFHG
SDUW

RENTAL CARS
,f there is a need to provide the owner with a rental car or to claim return freight charges, claim
the applicable charges in this section of the claim on the lower portion of the labor entry screen.

Page 26 of 26
SR-21-001

This notice applies to your vehicle, _________________.
Date: March, 2021
Dear FIRSTNAME LASTNAME,

Mitsubishi Motors North America, Inc. (MMNA) has determined that a defect relating to motor
vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states where
road salt is used. The inside and outside surfaces of the front cross members used on certain
vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due
to insufficient performance of the rust protection agent. If this occurs, the front lower control
arms may detach. A detached front control arm can result in a loss of vehicle control,
increasing the risk of a crash.

M
PL

Reason for notice:

E

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

What you should do:

Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to
have the repair performed. When you bring your vehicle in, please show the dealer this letter. If
you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.

What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your
vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace
your vehicle’s cross member with a new one.
How long will it take?

The time needed for inspection and application of anti-corrosion agents is approximately 1.5
hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The
dealer may need your vehicle for a longer period of time, but every effort will be made to
minimize your inconvenience.

If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours:
Monday through Friday 7 a.m. to 4 p.m. (Central Time)

SA

If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable
time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a
result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37068

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with
federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.

C2101R