M1520

2021-03-26

M1520: 2021 INITIAL CARE
to contact Technical Service regarding any concerns on the
mechanical clutch components for 2021 Touring vehicles.

Reason for Revision
Table 1. Document History
Date
2021-03-26
2021-03-05
2021-01-19
2021-01-04

Table 2. Initial Care Parts List

Revision Description
Updating vehicles in initial care
Updated Purpose for Service Bulletin, Part
*
Numbers : Table 2
Part number update
* Updated Part Numbers : Table 2
Part list update
* Updated Part Numbers
Added Duration of Program, Required
*
Dealer Action - Key Program Components
Initial release

Part No.
41000677
16101029
66000257
66000334
69202687

Description
Electronic Control Module (ECM)
Electric Vehicle Powertrain (EVPT)
Onboard Charger (OBC)
Rechargeable Energy Storage System (RESS)
Vehicle inlet assembly (Japan)

Required Dealer Action
US Market

Purpose for Service Bulletin
The purpose of this program is to monitor Harley-Davidson
quality delivered to the customers. Harley-Davidson Technical
Service is providing an initial care program for a number of
2021 vehicle components.
Harley-Davidson is asking dealers to provide information on
the parts listed in Part Numbers to Technical Service within
24 h of a customer concern. The goal is to provide a rapid
resolution that enables Harley-Davidson to have the customer
back on the road within 72 h.

Call 800-664-7762 for assistance and approval. This phone
line allows direct access for technical support, diagnostic
assistance and warranty pre-approval decisions. Select the
Initial Care prompt for the specific vehicle feature requiring
repair.

All Other Markets
Call the local Harley-Davidson Technical Support representative
for assistance and approval.

Information Required

Update: All Internal Combustion Engine (ICE) vehicles parts
have been removed from the initial care program as of March
19, 2021. All Electric Vehicle (EV) parts will remain in the initial
care program.

NOTE
Emergency weekend or holiday repairs are completed only if
customer satisfaction is at stake. This will require contacting
the Technical Service Initial Care Team on the next business
day for review and authorization.

Duration of Program

Have the following information ready:

January 4, 2021 through April 4, 2021

• Vehicle Identification Number (VIN)

Motorcycles Affected

• Vehicle mileage
• Problem condition

2021 Vehicles

• Diagnostics procedures performed and test results.

Markets Affected

• Other pertinent information as in

All markets are affected.

• Vehicle maintenance

Part Numbers

• Repair history

NOTE
2021 Touring Clutch Components: These components are
not on the initial care list, but Harley-Davidson is asking dealers

• Vehicle condition
• Detail of any modifications

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

As Initial Care progresses, check this bulletin periodically for
updates.

Key Program Components
• Pre-authorization from the Technical Service Initial Care
Team is required for all warranty repairs of components listed
in Table 2. Decisions concerning repair versus replacement
or requests for further diagnostic labor time are determined
by Technical Service Representatives.
• Pre-authorization is required for all repairs on components
and systems listed in Table 2.
• If the failure is warrantable, an authorization number will be
provided and the part will be ordered by Technical Services.
During the initial care period, Technical Service may instruct
you to take unique steps to expedite component return for
failure analysis.
• When filing the warranty claim, enter the authorization
number in the authorization field of the claim.

Return Parts
Hold all claimed parts for 60 d from date of credit issued for
possible field inspection and/or request to return to factory.
After 60 d, destroy and discard the parts.

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M1520