Example 2 (Activity History)

Except CX-5 and CX-9:
1. MAZDA CONNECT and/or MyMazda
APP displays incorrect tire pressures
after battery disconnect and/or
infotainment CMU software update.

Go to SA-044/20.

Page 6 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

1. Did the customer deactivate Connected Services
(Opt-Out)?NOTE: If deactivated, eMDCS Warranty
Vehicle Inquiry will show Campaign CSP04Status
Closed.
1. Yes: No repair needed.
2. No: Go to next step.
2. Check for DTCs.
Are there any DTC's stored?

All vehicles:
1. The customer is not able to activate
Connected Services via the MyMazda
app
2. MAZDA CONNECT connected vehicle
reception strength icon shows "X".

1. Yes: Go to MGSS for normal diagnosis.
2. No: Go to next step.
3. Disconnect battery terminal for 30 seconds, then move
the vehicle. Is the reception strength signal normal?
1. Yes: Repair complete.
2. No: Go to next step.
4. Perform TCU activation. Go to SA-004/21.
Is the reception strength signal normal?
1. Yes: Repair complete.
2. No: Go to next step.
5. Compare Tel antenna No. 1 signal strength with good
known vehicle near by.
Go to DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER
UNIT (US)]
Functional Inspection / Adjustment - Navigation System
Inspection
Example:
Good

Page 7 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

No Good

1. Good: Contact Hotline for technical support.
2. No Good: Swap Tel antenna No. 1 with known good
vehicle.
2019 Mazda3 only:
1. The customer is not able to activate
Connected Services via the MyMazda
app after CSP06 completion.
2. MAZDA CONNECT connected vehicle
reception strength icon is missing or
shows unsubscribed after CSP06
completion.

Go to CSP07 Repair instructions.

2020 Mazda3 only:
1. Infotainment center display does not
provide Authorization Code during the
MyMazda App Connected Vehicle
enrollment and infotainment Software
Update Error message.
Go to SSPC1.

2021 Mazda3 and CX-3 functions
inoperative:

Vehicle's electrical control area network (CAN) is in "Sleep
Mode".
Page 8 of 14

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

1.
2.
3.
4.
5.

Last Issued: 03/15/2021

Vehicle Status Alert
Remote Engine Start / Stop
Remote Door Lock / Unlock
Remote Hazard Lights ON / OFF
Vehicle Finder (vehicle location
mapping function is available)
No dealer visit is required. Sleep Mode can be reset by
starting the engine and idling or driving for 5 minutes or
longer.
SeeSA-005/21.

First remote control attempt fails, second
attempt works fine.
1. Engine Start / Stop
2. Door Lock / Unlock
3. Lights ON / OFF

Go to TSB 16-002/20.

Remote Engine Start inoperative due
to:1. Aftermarket Remote Engine
1. Remove the aftermarket accessory.
Start accessory installed.
2. The customer can use either the Mazda Remote Engine
2. Mazda Remote Engine Start
Start accessory or the MyMazda app function. Cannot use
(BCKA-V7-620) accessory installed.
both.
Mazda Remote Engine Start (RES) Removala. Remove the
Mazda Remote Engine Start (RES) accessory module.
b. Deactivate and activate Advanced Key(s). Refer to
MGSSIMMOBILIZER SYSTEM-RELATED PARTS
PROGRAMMING [(US)].

2. Use MDARS to ID the vehicle and check for DTC's stored.
Are DTC(s) stored?




Yes: Go to step 3.
No: PerformODR Data Collection Procedure, then go to step 3.

Page 9 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

3. Retrieve MAZDA CONNECT CMU log data. Go to MGSSMAZDA CONNECT CMU Data Retrieval
4. Perform "Activating Remote Control by Smart Phone".
5.Clear DTC(s).
NOTE: If DTC 2050:55 is stored, go to SA-003/20 to clear DTC.
6. Perform KAM reset.
NOTE: Test drive vehicle after a KAM reset to allow the GPS clock to sychronize before retrying connected
vehicle functions.
7. Contact Hotline for the latest repair information.
ODR Data Collection Procedure

1. ID the vehicle
using MDARS

---

2. Select "Toolbox"

3. Select Vehicle
Icon

Page 10 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

4. Select "Collect
Diagnostic
Information"

5. Select Collect
Diagnostic
Information "Run"

Page 11 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

6. Turn Ignition ON,
then select "Next"

Page 12 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

Activating Remote Control by Smart Phone
NOTE: This procedure cannot be performed if the key transmitter power saving function is enabled. See
SA-040/20.

1. Connect MDARS.

2. Use MDARS to verify if the Telematics Control Unit (TCU) is at the latest software level (Toolbox
Software Update Run TCU).
Is the TCU at the latest software level?
1. Yes: Go to step 3.
2. No: Update TCU software, then go to step 3.

3. Select the following:
a. Toolbox
b. Repair icon
c. MAZDA CONNECT
d. Activating Remote Control by
Smart Phone
e. RUN.

Page 13 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc

Service Alert No.: SA-013/21

Last Issued: 03/15/2021

4. Follow the on-screen instructions
and wait for process to complete.
NOTE: If the Activating Remote
Control by Smart Phone shows
"Incomplete", the possible causes
are:
a. The advanced key is not in the
vehicle.
b. The connected Vehicle
Maintenance Mode is enabled.
c. The Key transmitter power saving
function is enabled.
d. The pacemaker radio wave
interference prevention function is
enabled.

5. Select Quick Check (A), then start
the engine and select the DTC Clear
icon (B).

CAUTION: If the engine is not
started, DTC P2610 is stored and
cannot be erased.

Page 14 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/17/2021 3:14 PM tlawrenc