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Volvo Chassis - Automated Manual Transmission (
AMT, I-Shift ) Repair Strategy; Component
Inspection And Reuse Guidelines And Instructions;
Required Tasks When Disassembling An AMT For
Repair - For use with Service News SNV20-001a

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Internal Content

This solution should be used together with SNV20-001a
NOTE: Duplicated or excessive labor charged to a claim due to a component failure
that is missed during initial diagnosis and teardown may be denied by warranty.

Inspection
- Operation 4311-06-02-01 Transmission Reuse or Replacement Guidelines, found
under the Service tab in Impact, should be used for guidance when inspecting the
components below. This operation contains very detailed information on what are
and are not acceptable appearances, conditions and speciţcations for each
component.
- Individual components removed during disassembly for repair should be inspected
and replaced as necessary.
- All major areas of the transmission should be inspectedaprior to making repair
decisionsato prevent items from being overlooked:
Several of the items listed below may already have been inspected during the
diagnostic process
• Control Housing Assembly
• Main shaft and countershaft components in the main gearbox
• Input shaft, radial and/or axial play
• Rear of gearbox and range housing assembly
○ The PTO cover or range housing assembly should be removed as necessary
to complete inspection
- If a signiţcant amount of debris is found in the gearbox:
• Remove the range housing assembly
• Remove the lubrication pipe (lube tube) from the main shaft
○ Check for a buildup of metal Ťakes inside the main shaft that is also visible
in the lubrication pipe and on the o-rings.

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- If this condition is observed the main box and oil cooler must be
replaced.

a
- NOTE:aA loose or failed high range synchronizer cone does not automatically
warrant replacement of the complete synchronizer assembly or range housing if the
short gearbox is being replaced.

Repair
a
AS OF 26 MARCH 2019: Per SNV19-020e an eService case is
required prior to utilizing any of the information below. T
he eService caseaMUST INCLUDEaa THOROUGH descriptio
n of the initial symptoms ANDaţndings from the Inspecti
on section.

aThe charts below outline the correct repair path for the most AMT issues
encountered. Once the failure is identiţed, refer to the correct description at the top
of eachachartafor the proper components that should be used for eacharepair. If the
secondary (yellow) option needs to be used due to progressive damage or parts
availability, eService will advise on how to proceed.
- aGreen a- Denotes the typical repair for the given failure. This option should be
consideredaţrst.
- aYellowaa- Denotes the secondary option if progressive (additional) damage is found
upon inspection or if there are issues with parts availability

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a
• NOTE: Tech support should be contacted via eService for further reviewaif a
secondary option is required due to parts availability ONLY.

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Pictures and descriptions of common replacement parts can be found below:

a
Basic Transmission

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- Same as complete, but doe

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s not include the CCA, TECU,
or Top Cover Assembly & Sol
enoid

Short Transmission

Same as Basic, but without R
ange Shift Assembly

Range Housing Assembly
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Tags

k53011517

reuse guidelines

Related links and attachments
SNV20-001a
a

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To:

U.S. and Canada Volvo Dealer Principals
U.S. and Canada Volvo General Managers
U.S. and Canada Volvo Service Managers
U.S. and Canada Volvo Warranty Managers

From:

Greg Holderfield – Director, Technical Support Services

Subject:

Dealer Tech Support Pre-Authorization of All I-Shift Repairs

Bulletin:
Date:
Valid to:
Replaces:

SNV20-001a
January 29, 2020
Until Further Notice
SNV20-001 and
SNV15-020b
Action Required? Yes

This letter is to emphasize and clarify procedures currently in place for I-Shift related repairs.
x

Where initial diagnosis determines the I-Shift needs to be removed for final diagnosis, proceed in
accordance with CBR Solution K53011517 Volvo Chassis - Automated Manual Transmission (AMT, IShift) Repair Strategy - Section Inspection.

x

Clutch components, including the CCA, are excluded from this policy and an eService case is not
required.

x

For dealers who identify input shaft repair is solely appropriate and they are authorized to perform such,
an eService case does not need to be submitted.

x

For all other situations, initiate an eService case with Dealer Tech Support prior to making any repair
decisions and report all findings.

x

Dealer Tech Support will provide direction on how to continue with diagnostics, repair methods and
swing unit options.

x

Input shaft kit repair procedure will be utilized whenever possible.

x

For simple AMT related repairs not requiring transmission removal, proceed without an eService case in
accordance with existing SRTs and Warranty policies.

x

For diagnostic time up to 4 hours, a diagnostic timesheet is not required. In cases where the diagnostic
time exceeds such, a timesheet is required for approval regardless of technician level.

x

To ensure full consideration and prompt payment of your claim, file the claim in accordance with the
above referenced CBR Solution and applicable Warranty policies.

Our ambition is to optimize all I-Shift repairs and streamline warranty claim processing. We believe this will
support you to make repairs with confidence, to submit warranty claims with assurance, and above all to
increase our customers’ Uptime.
If you have any questions or need additional information, please contact your DSM or you may call the Dealer
Technical Support team at 800-888-2039.

Page 1 of
© 2018 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.

To:

U.S. and Canada Volvo Dealer Principals
U.S. and Canada Volvo General Managers
U.S. and Canada Volvo Service Managers

From:

Greg Holderfield – Director, Product Reliability

Subject:

Tech Support Pre-Authorization of All I-Shift Repairs

Bulletin:
Date:
Valid to:
Replaces:

SNV19-020e
March 26, 2019
Until Further Notice
SNV19-020d and
SNV15-020b
Action Required? Yes

This letter is to emphasize and clarify procedures currently in place for I-Shift related repairs.
x

Where initial diagnosis determines the I-Shift needs to be removed for final diagnosis, proceed in
accordance with CBR Solution K53011517 Volvo Chassis - Automated Manual Transmission (AMT, IShift) Repair Strategy - Section Inspection.

x

Initiate an eService case with Tech Support prior to making any repair decisions and report all
findings.

x

Tech Support will provide direction on how to continue with diagnostics, repair methods and swing unit
options.

x

Input shaft kit repair procedure will be utilized whenever possible.

x

For simple AMT related repairs not requiring transmission removal, proceed without an eService case in
accordance with existing SRTs and Warranty policies.

x

For diagnostic time up to 4 hours, a diagnostic timesheet is not required. In cases where the diagnostic
time exceeds such, a timesheet is required for approval regardless of technician level.

x

To ensure full consideration and prompt payment of your claim, file the claim in accordance with the
above referenced CBR Solution and applicable Warranty policies.

Our ambition is to optimize all I-Shift repairs and streamline warranty claim processing. We believe this will
support you to make repairs with confidence, to submit warranty claims with assurance, and above all to
increase our customers’ Uptime.
If you have any questions or need additional information, please contact your DSM or you may call the
Technical Support team at 800-888-2039.

Page 1 of 1
© 2018 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.