Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
FLOCK FINISHING ON DOOR SASH MOLDING PEELS OFF WHEN
OPENING FROZEN DOOR

Bulletin No.: 09-008/21

Last Issued: 03/09/2021

BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.

Previous TSBs: Date(s) Issued:
09-040/18

11/09/18

APPLICABLE MODEL(S)/VINS
2017-2019 CX-5
2018-2019 CX-5 (Mexico spec.)

DESCRIPTION
Some customers may notice the flock finishing on the door sash molding is peeled off (as shown below)
when opening the frozen door. This concern may be caused by insufficient durability due to an improper
production process of the door sash moldings. To eliminate this concern, the production process of the door
sash moldings has been changed.

Page 1 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/09/2021 2:46 PM tlawrenc

Bulletin No.: 09-008/21

Last Issued: 03/09/2021

REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the affected door sash molding(s) with modified part(s) according to the instructions on MGSS
online:






FRONT SASH MOLDING REMOVAL
FRONT SASH MOLDING INSTALLATION
REAR SASH MOLDING REMOVAL
REAR SASH MOLDING INSTALLATION

3. Verify the repair.

PARTS INFORMATION
FRONT SASH MOLDING (RIGHT):

Page 2 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/09/2021 2:46 PM tlawrenc

Bulletin No.: 09-008/21

Last Issued: 03/09/2021

Part Number
Description
Qty.
KB7W-50-981K MOULD (R), FRONT, SASH’A’ 1
KB7W-50-640C MOULD (R), FRONT, BELT 1

Remark

[R]
[R] B-PILLARGARNISH
KB7W-50-M10B GARNISH (R), FRONT DOOR 1
BLACK
[R] B-PILLARGARNISH
KB8A-50-M10D GARNISH (R), FRONT DOOR 1
PIANO BLACK

FRONT SASH MOLDING (LEFT):

Part Number
Description
Qty.
KB7W-50-985K MOULD (L), FRONT, SASH’A’ 1
KB7W-50-650C MOULD (L), FRONT, BELT 1

Remark
--[R]
[R] B-PILLAR GARNISH
KB7W-50-M20B GARNISH (L), FRONT DOOR 1
BLACK
[R] B-PILLAR GARNISH
KB8A-50-M20D GARNISH (L), FRONT DOOR 1
PIANO BLACK

REAR SASH MOLDING (RIGHT):

Part Number
Description
Qty.
KB7W-50-991K MOULD (R), REAR, SASH’A’ 1
KB7W-50-660C MOULD (R), REAR, BELT 1
KB7W-50-M30B GARNISH (R), REAR DOOR 1
KB8A-50-M30C GARNISH (R), REAR DOOR 1
KB7W-50-M50A GARNISH (R), REAR DOOR 1
KB8A-50-M50C GARNISH (R), REAR DOOR 1

Remark
--[R]
[R] B-PILLAR GARNISH
BLACK
[R] B-PILLAR GARNISH
PIANO BLACK
[R] C-PILLAR GARNISH
BLACK
[R] C-PILLAR GARNISH
PIANO BLACK

REAR SASH MOLDING (LEFT):

Page 3 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/09/2021 2:46 PM tlawrenc

Bulletin No.: 09-008/21

Last Issued: 03/09/2021

Part Number
Description
Qty.
KB7W-50-995K MOULD (L), REAR, SASH’A’ 1
KB7W-50-670C MOULD (L), REAR, BELT 1
KB7W-50-M40B GARNISH (L), REAR DOOR 1
KB8A-50-M40C GARNISH (L), REAR DOOR 1
KB7W-50-M60A GARNISH (L), REAR DOOR 1
KB8A-50-M60C GARNISH (L), REAR DOOR 1

Remark
--[R]
[R] B-PILLAR GARNISH
BLACK
[R] B-PILLAR GARNISH
PIANO BLACK
[R] C-PILLAR GARNISH
BLACK
[R] C-PILLAR GARNISH
PIANO BLACK

WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.

Symptom Code
Damage Code

92
92
****-50-981*
or
****-50-985 *
or
****-50-991*
or
****-50-995*

Part Number Main Cause

(Select the part number of the affected sash molding applicable
to the subject vehicle from “Parts Information” table.)
Quantity
Operation No. and Labor Hours

1
Refer to the table below

Page 4 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/09/2021 2:46 PM tlawrenc

Bulletin No.: 09-008/21

Last Issued: 03/09/2021

NOTE: Claim other necessary parts for repair, Qty. = 1 as related part.
Sash Moldings Replaced: ONE

Operation No. Labor Hrs.
Replacement
XXP9NARX
0.5
Front Door Sash Molding - One Side
XXP9NBRX
0.6
Rear Door Sash Molding - One Side

Sash Moldings Replaced: TWO

Operation No. Labor Hrs.
Replacement
XXP9NCRX
0.8
Front Door Sash Molding - Both Side
XXP9NDRX
1.0
Rear Door Sash Molding - Both Side
XXP9NERX
0.9
One Front and One Rear Door Sash Molding

Sash Moldings Replaced: THREE

Operation No. Labor Hrs.
Replacement
XXP9NFRX
1.1
Both Front Door Sash Molding and One Rear
XXP9NGRX
1.3
Both Rear Door Sash Molding and One Front

Sash Moldings Replaced: FOUR

Operation No. Labor Hrs.
Replacement
XXP9NHRX
1.5
Both Front and Rear Door Sash Moldings

Page 5 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2021 Mazda North American Operations, U.S.A.
03/09/2021 2:46 PM tlawrenc