1

W711407-S900

2013-2014 Bolts - Exhaust Lower Downpipe to Catalyst
(4 per pkg, 4 req’d)

As
Needed

4

W718005-S900

2015-2016 Bolts-Exhaust Lower Downpipe to Catalyst
(2 per pkg, 2 req’d)

As
Needed

2

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 2 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION – (continued)
2013-2016 Super Duty Vehicles
Order
Quantity

Claim
Quantity

Nuts - Catalyst to Exhaust Intermediate Pipe

3

3

BC3Z-5E241-A

Gasket - Catalyst to Exhaust Intermediate Pipe

1

1

BC3Z-5L227-K

Reductant Pump Asy. and Hardware Kit, Only Certain
Narrow Frame Super Duty – Ref: Workshop Manual

As
Needed

1

PM-27-GAL

Diesel Exhaust Fluid (DEF)

Part Number

Description

W520113-S441

See DEF Table

2015 Transit Vehicles Only
Order
Quantity

Claim
Quantity

Downstream Catalyst (SCR)

1

1

W710382-S900

Bolts - Catalyst to Catalyst

2

2

CK4Z-9450-A

Gasket - Catalysts to Catalyst

1

1

PM-27-GAL

Diesel Exhaust Fluid (DEF)

Part Number

Description

CK4Z-5F250-D

See DEF Table

2016-2019 Transit Vehicles Only
Order
Quantity

Claim
Quantity

Downstream Catalyst (SCR)

1

1

W710382-S900

Bolts - Catalyst to Catalyst

2

2

CK4Z-9450-A

Gasket - Catalysts to Catalyst

1

1

PM-27-GAL

Diesel Exhaust Fluid (DEF)

Part Number

Description

GK4Z-5F250-G

See DEF Table

DEF Table – All Vehicles – Quantity Varies by Vehicle
Part Number

Description

Order
Quantity

Super Duty Pickup / Single Cab - Diesel Exhaust Fluid
(DEF) - 1 Gallon container (6 per pkg, 5 Gallons req’d)
PM-27-GAL

Super Duty Chassis Cab - Diesel Exhaust Fluid (DEF) 1 Gallon container (6 per pkg, 6 Gallons req’d)
Transit - Diesel Exhaust Fluid (DEF) 1 Gallon container (6 per pkg, 5.5 Gallons req’d)
 Copyright 2021 Ford Motor Company

Claim
Quantity
5

1

6
6

ATTACHMENT II
Page 3 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION – (continued)
All Vehicles
Part Number

Description

XL-1

Motorcraft® Penetrating and Lock Lubricant

XL-2

Motorcraft® High Temp Nickel Anti-Seize Lubricant

Order
Quantity

Claim
Quantity

Claim as
Misc. Other
Up to $5 Total

XG-1-C or
Premium Long-Life Grease
XG-1-K
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 2% of the affected vehicle population is expected to require a SCR replacement.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

 Copyright 2021 Ford Motor Company

ATTACHMENT II

Page 1 of 4

Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year
Transit 3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•

 Copyright 2021 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 21N06

CERTAIN 2013-2016 MODEL YEAR F-SERIES SUPER DUTY 6.7L DIESEL AND
2015-2019 MODEL YEAR TRANSIT 3.2L DIESEL VEHICLES — SELECTIVE
CATALYST REDUCTION SYSTEM WARRANTY EXTENSION
SERVICE PROCEDURE
NOTICE: Do not use silicone based sprays or lubricants on any components installed onto or
around the diesel exhaust system or intake air distribution and filtering system. Silicone
reacts with the Nitrogen Oxides (NOx) sensor and may cause permanent damage to the
NOx sensor.
NOTE: Vehicles are only eligible for FSA 21N06 after FSA 21E01 has been claimed.
NOTE: After the 21E01 calibration, it may take several customer drive cycles for the new calibration to
recognize faults of the Selective Catalytic Reduction (SCR) system, which for the Super Duty is
part of the Catalyst and Particulate Filter Assembly.
1. Using the appropriate Ford diagnostic scan tool, check for DTC's. Is DTC P20EE present?

Yes - Proceed to Step 2.
No - This FSA does not apply. For all other DTC's, please refer to the Powertrain Control
and Emission Diagnostics (PC/ED) Manual for normal diagnostics as required.

2. Remove and discard the following components per vehicle:

- For Transit vehicles, replace the Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
- For Super Duty vehicles, replace the Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.

3. Install the following components per vehicle:

- For Transit vehicles, install a new Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
- For Super Duty vehicles, install a new Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in accordance with
all applicable local, state and federal environmental protection and hazardous material
regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer
bulletin for further information.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021