NHTSA ID Number: 10189756
Manufacturer Communication Number: 20N08
TSB/Document Date: 2021-04-03
Summary
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant Special R-1234yf Refrigerant Service Information This program provides special service instructions, loaner equipment, and rental assistance to expedite the repair of affected vehicles equipped with R-1234yf Air Conditioner (A/C) refrigerant, which may be contaminated
Governing Law. This Agreement will be governed by and construed and interpreted in
accordance with the laws of the State of Michigan.
16.
Entire Agreement, Waiver and Notice. This Agreement constitutes the entire agreement between
the parties and may only be amended, modified or supplemented by a written amendment
executed by Ford
and Borrower. Failure by Ford to enforce any term, provision or condition
hereof, or to exercise any of its rights hereunder, shall not be construed as thereafter waiving any
such terms, provisions, conditions or rights. In no event shall any course of dealing, custom or
usage of trade modify, alter or supplement any of the terms or provisions contained herein. All
notices specified or permitted herein shall be in writing, mailed postpaid U.S. mail, or courier
service, with return receipt requested.
17.
Additional Attachments: The following Attachments (if any) are incorporated into this Agreement by
reference: none. To the extent that a provision of an Attachment conflicts with a provision of this
Agreement, THIS AGREEMENT SHALL SUPERSEDE THE ATTACHMENT.
Execution of this document indicates agreement with the terms stated above and acceptance of the
Equipment in good condition. The person signing for the Borrower warrants and represents that he or
she is an officer or agent of the Borrower and is authorized to execute this Agreement on its behalf. IN
WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their
authorized representatives as of the date indicated in the request form.
ATTACHMENT V
Customer Satisfaction Program 20N08
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
Contaminated Refrigerant Recovery
Loaner Equipment
Ford and Lincoln Dealership User Instructions
March 2021
ATTACHMENT V
•
Unpack both boxes
•
Keep Box 1 including all
packaging materials and return
shipping label
•
Box 2 – recovery tank & filter:
Refrigerant recovery tanks can be kept to
service additional vehicles affected by this
recall if required (one refrigerant recovery
tank can reclaim the refrigerant from up to 8
vehicles)
Box 1 Contents:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Refrigerant recovery machine
Yellow refrigerant hose
Red refrigerant hose
Blue refrigerant hose
Refrigerant fittings (2)
Dealer bailment agreement
Dealer setup instructions
Manufacturer operating instructions
Return Shipping Label
Box 2 Contents:
1.
2.
Refrigerant Recovery Tank
Refrigerant filter
Dispose of the contaminated refrigerant
recovery tank in accordance with local
regulations when full or if no additional
vehicles require repair.
The refrigerant filter can be disposed of in
the regular trash.
Do not ship the contaminated refrigerant
recovery tanks when returning the loaner
equipment to Ford.
2
ATTACHMENT V
Assemble as shown.
See details on pages 3-5.
3
ATTACHMENT V
2.
1.
1. Connect the yellow hose from
recovery machine Out to the
low side (blue) port on the
recovery tank.
2. Connect the high pressure cutoff switch from the recovery
machine to the recovery tank.
4
ATTACHMENT V
3. Connect the red hose from the
recovery machine In to the
refrigerant filter Out port.
3.
NOTE: ensure that the valve on the
red hose is in the Open position
(parallel to the hose).
NOTE: the arrow on the refrigerant
filter should point toward the
recovery machine/red hose.
4.
4. Connect the blue hose from the
refrigerant filter In to the R1234yf coupler.
NOTE: The recovery machine
comes with two couplers; use only
the R-1234yf coupler.
5
ATTACHMENT V
•
Connect the R1234yf coupler to the low side service port on the vehicle
•
Connect the recovery machine electrical supply.
•
Open the low side valve (blue knob) on the recovery tank.
•
Turn on the recovery machine and allow it to run for 25 minutes.
•
Close the low side valve (blue knob) on the recovery tank.
•
Turn off the recovery machine and disconnect the electrical supply.
•
The refrigerant has been recovered and the vehicle can be repaired.
•
Return the appropriate equipment to Box 1 as it was received.
•
Apply the return shipping label provided to Box 1 and return the equipment.
•
Refrigerant recovery tank can be kept to service additional vehicles affected by this recall if required (one
refrigerant recovery tank can reclaim the refrigerant from up to 8 vehicles)
•
Dispose of the contaminated refrigerant recovery tank in accordance with local regulations when full or if no
additional vehicles require repair.
•
Do not ship the contaminated refrigerant recovery tanks when returning the loaner equipment to Ford.
•
The refrigerant filter can be disposed of in the regular trash.
NOTE: Normal warranty parts return process for 700 tags does apply for this program.
6
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION 20N08
CERTAIN 2018 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES
EQUIPPED WITH R-1234YF REFRIGERANT - SPECIAL R-1234YF REFRIGERANT
SERVICE INFORMATION
SERVICE PROCEDURE
NOTICE: Keep all caps on new A/C components until time of connection.
1. Is the vehicle equipped with R-1234yf refrigerant? Vehicle build information can be verified in PTS
under vehicle Information, then click on Additional Information. If equipped, build information
will equal G3FAD - A/C REFRIGERANT- HF01234YF:
A. No, this program does not apply.
B. Yes, proceed to step 2.
2. Does vehicle have a production build date between January 27, 2018 and February 6, 2018?
A. No, this program does not apply.
B. Yes, proceed to step 3.
3. Does vehicle exhibit a lack of A/C cooling with no associated DTCs, or does vehicle require recovery of
R-1234yf refrigerant to complete a service repair?
A. No, this program does not apply.
B. Yes, proceed to step 4.
4. Obtain the equipment from Ford Motor Company necessary to evacuate the A/C system by submitting
a VIN-specific contact via the SSSC web contact site. The SSSC web contact site can be accessed
through the PTS website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
5. Once the loaner equipment has arrived, unpack the boxes and keep all boxes and packing material for
return shipping.
6. Evacuate the A/C system.
A. Refrigerant recovery tanks can be kept to service additional vehicles affected by this recall if
required (one refrigerant recovery tank can reclaim the refrigerant from up to 8 vehicles).
B. Refer to Dealer Setup Instructions (a copy will be in the box with the equipment and is also
20N08 Attachment V).
7. Replace the A/C Compressor. Please follow the Workshop Manual (WSM) procedures in
Section 412-00.
8. Charge the A/C system. Please follow the WSM procedures in Section 412-00.
9. Check for DTC's. Please follow the WSM procedures in Section 100-00.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION 20N08
10. Check the vehicle A/C operation. Does vehicle exhibit a lack of A/C cooling with no
associated DTCs?
A. No, proceed to step 11.
B. Yes, diagnose and replace the affected A/C components.
11. Package the loaner equipment back into the original boxes and ship them back using the return
shipping labels (be careful to apply correct shipping labels to correct boxes).
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 20N08
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
April 2021
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
Although your vehicle’s air conditioning (A/C) system is likely functioning
fine, we are pleased to let you know that, for your peace of mind, Ford
Motor Company is extending the warranty coverage on the A/C system
components.
What is the effect?
This increases the A/C system components warranty coverage to a total of
7 years or 100,000 miles from the warranty start date, whichever occurs
first. NOTE: Your vehicle may exhibit a lack of A/C cooling with no
associated diagnostic trouble codes.
If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through April 30, 2022.
Coverage is automatically transferred to subsequent owners.
What will Ford and
your dealer do?
If your vehicle's air conditioning system components requires replacement
due to an A/C lack of cooling concern and your vehicle is within the
indicated time/mileage limitations, Ford Motor Company has authorized your
dealer to replace the applicable A/C system component free of charge
(parts and labor). This is a one-time repair program.
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will/may require an
inspection to determine if parts need to be ordered.
What should you do?
You do not need to return to your dealer for this repair unless you have an
A/C lack of cooling concern. Please keep this letter as a reminder of the
extended warranty coverage for your A/C system components. If an A/C
system component requires replacement, and your vehicle is within the
indicated time/mileage limitations, contact your dealer to schedule a service
appointment. Provide the dealer with the VIN of your vehicle to schedule a
Copyright 2021 Ford Motor Company
service appointment for Customer Satisfaction Program 20N08. The VIN is
printed near your name at the beginning of this letter. Your dealer will
replace the part at no charge.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that A/C system component replacement is
required and needs your vehicle overnight, your dealer is authorized to
provide a rental vehicle for your personal transportation at no charge
(except for fuel, insurance, and tax) while your vehicle is at the dealership
for repairs. Please see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
Copyright 2021 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 20N08
Mr. John Sample
123 Main Street
Anywhere, USA 12345
April 2021
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you
receiving this notice?
Although your vehicle’s air conditioning (A/C) system is likely functioning
fine, we are pleased to let you know that, for your peace of mind, the
Lincoln Motor Company is extending the warranty coverage on the A/C
system components.
What is the effect?
This increases the A/C system components warranty coverage to a total of
7 years or 100,000 miles from the warranty start date, whichever occurs
first. NOTE: Your vehicle may exhibit a lack of A/C cooling with no
associated diagnostic trouble codes.
If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through April 30, 2022.
Coverage is automatically transferred to subsequent owners.
What will Lincoln and
your dealer do?
If your vehicle's air conditioning system components requires replacement
due to an A/C lack of cooling concern, and your vehicle is within the
indicated time/mileage limitations, the Lincoln Motor Company has
authorized your dealer to replace the applicable A/C system component free
of charge (parts and labor). This is a one-time repair program.
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will/may require an
inspection to determine if parts need to be ordered.
What should you do?
You do not need to return to your dealer for this repair unless you have an
A/C lack of cooling concern. Please keep this letter as a reminder of the
extended warranty coverage for your A/C system components. If an A/C
system component requires replacement, and your vehicle is within the
Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand
indicated time/mileage limitations, contact your dealer to schedule a service
appointment. Provide the dealer with the VIN of your vehicle to schedule a
service appointment for Customer Satisfaction Program 20N08. The VIN is
printed near your name at the beginning of this letter. Your dealer will
replace the part at no charge.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving
instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as reserving and paying for parking in certain
locations and controlling certain functions on your vehicle (lock or unlock
doors, remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used
for Pickup & Delivery* both before and after each vehicle is serviced. In
most places, vehicle service has been deemed a critical service. Please
contact your local dealer to confirm current service hours. For more
information on how Lincoln and your local dealer are working hard to keep
you on the road during these challenging times, please visit
owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for
important details. Mileage limitations may apply.
Do you need a rental
vehicle?
If your dealer determines that A/C system component replacement is
required and needs your vehicle overnight, your dealer is authorized to
provide a rental vehicle for your personal transportation at no charge
(except for fuel, insurance, and tax) while your vehicle is at the dealership
for repairs. Please see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
The Lincoln Motor Company
Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand
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TSB/Document ID: 20N08
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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