NHTSA ID Number: 10189754
Manufacturer Communication Number: 20N11-S2
TSB/Document Date: 2021-04-03
Summary
Certain 2016 - 2019 Model Year Explorer Vehicles equipped with a Roof Rail Roof Rail Cover Detachment On some of the affected vehicles, the roof rail covers can become loose, which can lead to a visible gap between the cover and roof rail base assembly, rattling, and potential detachment
SERVICE PROCEDURE
IMPORTANT: Vehicle MUST BE indoors and allowed to warm up to room temperature prior to
beginning inspection and applying adhesive.
NOTE: Perform this repair on both sides of the vehicle.
NOTE: Most customers should be serviced in one visit with adhesive and do not require parts or photos.
Both roof rack covers must be removed to complete the inspection, identify all the parts that require
replacement, and take digital images.
Part orders can be expedited by successfully completing the following:
a. Complete each step of this inspection procedure.
b. Identify and clearly highlight location of damage.
c. Obtain digital images, label RH or LH side.
A loose or lifted roof rail cover in the front or rear does not indicate the need for parts to be replaced, the
root cause needs to be identified in the inspection procedure. See Figures 1, 2 and 3.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
ATTACHMENT III
PAGE 2 OF 19
CUSTOMER SATISFACTION 20N11-S2
LIFTED ROOF
RAIL COVER
2070T
FIGURE 1
NOTE: The roof rail base front end caps do not need to be replaced if the roof rail passes inspection. Only
replace the roof rail base front end caps if damage has occurred during transfer of parts.
FRONT OF
VEHICLE
LIFTED ROOF RAIL
BASE FRONT END CAP
STUD FOR
MISSING NUT
STUD FOR
2070U NUT
MISSING
FIGURE 2
STUD FOR
MISSING NUT
PLACE COPY HERE
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 3 OF 19
CUSTOMER SATISFACTION 20N11-S2
NOTE: The roof rail base rear gutter molding does not need to be replaced if the roof rail passes
inspection. Only replace the roof rail base rear gutter molding if damage has occurred during
transfer of parts.
FRONT OF
VEHICLE
LIFTED ROOF RAIL BASE
REAR GUTTER MOLDING
2070V
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
ATTACHMENT III
PAGE 4 OF 19
CUSTOMER SATISFACTION 20N11-S2
Inspection Procedure
1. Inspect both roof rail covers, roof rail base, retaining clips (seven each side), and roof rail retaining
towers (seven each side).
a. Remove both roof rail covers. See Figure 4.
2
1
2070G
FIGURE 4
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 5 OF 19
CUSTOMER SATISFACTION 20N11-S2
NOTE: Roof rail base removed from vehicle for clarity.
b. Inspect both the RH and LH roof rail base. See Figure 5.
i. If broken, take photos of roof rail base for both the RH and LH.
1. Photos must be clearly labeled RH or LH.
2. Damaged roof rail bases must be clearly identified with a bright highlighter or
similar.
FAIL
PASS
ROOF RAIL FRONT HOOK
FAIL
FRONT OF
ROOF RAIL
2070W
FIGURE 5
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 19
CUSTOMER SATISFACTION 20N11-S2
c. Inspect the 14 retaining clips without removing them from the roof rail base.
See Figures 6, 7 and 8.
i. Clips that are reusable:
• Different colors.
• Different styles.
• No major damage identified.
ii. Clips that cannot be reused:
• Missing.
• All or partial of the top missing from the clip base.
• Broken retaining tang.
• Covered in epoxy from a previous repair.
TOP OF
RETAINING CLIP
RETAINING CLIP
TANG
RETAINING CLIP
BASE
BOTTOM OF
RETAINING CLIP
2070HH
FIGURE 6
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 19
CUSTOMER SATISFACTION 20N11-S2
FAIL
MISSING CLIP
BROKEN CLIP
BROKEN TANG
2070J
FIGURE 7
PASS
FIGURE 8
2070GG
STUD
FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 19
CUSTOMER SATISFACTION 20N11-S2
d. Inspect the retaining towers ( 7 each side) on the interior or underside of both the RH and LH
roof rail covers. See Figure 9.
i. Broken tangs do not require replacement.
ii. If broken, take photos of retaining towers on the roof rail covers.
1. Photos must be clearly labeled RH or LH.
2. Broken retaining towers must be clearly identified with a bright highlighter or
similar.
PASS
FAIL
IT IS OK FOR THE
TANG TO BE BROKEN
OR MISSING
BROKEN ROOF RAIL
RETAINING TOWER
RETAINING TOWER
TANG
PASS
FAIL
x7
ROOF RAIL
RETAINING TOWER
ROOF RAIL COVER
HOOK CATCH
2070H
FIGURE 9
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
ATTACHMENT III
PAGE 9 OF 19
CUSTOMER SATISFACTION 20N11-S2
e. Inspect for any other damage preventing the roof rail cover from adhering to the roof rail.
i. Take photos of any other damage for both the RH and LH.
1. Photos must be clearly labeled RH or LH.
2. Damage must be clearly identified with a bright highlighter or similar.
ii. Take photo showing vehicle mileage. See Figure 10.
2070EE
FIGURE 10
2. In steps a through e - if no damage identified then proceed to cleaning and sanding.
3. In steps a through e - if damage is identified on the roof rail covers, roof rail base, retaining clips (seven
each side), and roof rail retaining towers (7 each side) - then proceed to photo
requirements on Page 18.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
ATTACHMENT III
PAGE 10 OF 19
CUSTOMER SATISFACTION 20N11-S2
Cleaning and Sanding
1. If Technical Service bulletin (TSB) 19-2364 or 20-2154 was performed, evidence of RTV or expoxy will
be seen on the roof rack cover and or roof rail contact patch. Inspect the roof rack cover retaining
tower and roof rail contact patch for signs of RTV or epoxy adhesive. See Figure 11. Was evidence
of RTV or epoxy found?
If YES - Proceed to Step 2 on Page 11.
If NO - Proceed to Step 3 on Page 12.
IT IS OK FOR THE
TANG TO BE BROKEN
OR MISSING
ROOF RAIL COVER
RETAINING TOWER
ROOF RAIL
CONTACT PATCH
x7
x7
2070I
FIGURE 11
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 11 OF 19
CUSTOMER SATISFACTION 20N11-S2
2. Remove any adhesive on the roof rail cover retaining tower and roof rail contact pads. See Figure 12.
x7
IT IS OK FOR THE
TANG TO BE BROKEN
OR MISSING
x7
2070C
FIGURE 12
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF 19
CUSTOMER SATISFACTION 20N11-S2
3. Scuff the surfaces of the roof rail cover retaining tower and the roof rail contact patch with 60 grit sand
paper or coarser, then clean with alcohol. See Figure 13.
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TSB/Document ID: 20N11-S2
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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