3/30/2021

TECHNICAL BULLETIN

JLRTB02041NAS3

TECHNICAL BULLETIN
30 MAR 2021

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to
determine whether this bulletin applies to a specific vehicle.
INFORMATION

This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB JLRTB02041NAS2/2020 dated 04 DEC 2020, which should
either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the
page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
Changes are highlighted in blue
SECTION:

501-14
SUBJECT/CONCERN:

Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
AFFECTED VEHICLE RANGE:

MODEL:
New Range Rover Evoque (LZ)

MODEL YEAR:
2020

VIN:
000120-106452

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ASSEMBLY PLANT:
Halewood
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MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

Range Rover Velar (LY)

2018-2019

700125-799999

Solihull

Range Rover Velar (LY)

2019-2020

200000-285923

Solihull

I-PACE (X590)

2019-2020

F76542-F81898

Graz (Austria)

I-PACE (X590)

2020-2021

600001-605552

Graz (Austria)

MARKETS:

Canada, United States
CONDITION SUMMARY:

SITUATION:
The customer may raise one or both of the following concerns, during cold/freezing
ambient temperatures:
• One or more of the exterior door handles may not fully retract to the flush position.
This may be more evident a er the vehicle has been cleaned using a pressure washer
or if the exterior door handles have been deployed for extended periods of time.
• One or more of the lock/unlock switches located on the exterior door handles may
not operate but the lock/unlock function still operates using the smart key.

CAUSE:
Water ingress into the exterior door handles.

ACTION:
If either of the above symptoms are experienced, follow the instructions below.
PARTS:

PART NUMBER

DESCRIPTION

QUANTITY

Range Rover Evoque - With passive entry
LR090382

Door trim panel clips

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PART NUMBER

DESCRIPTION

QUANTITY

LR144889

Exterior door handle - Front le

1

LR144884

Exterior door handle - Front right

1

LR144898

Exterior door handle - Rear le

1

LR144892

Exterior door handle - Rear right

1

Range Rover Evoque - Without passive entry
LR090382

Door trim panel clips

44

LR144890

Exterior door handle - Front le

1

LR144885

Exterior door handle - Front right

1

LR144901

Exterior door handle - Rear le

1

LR144893

Exterior door handle - Rear right

1

LR090382

Door trim panel clips - Vehicles up to Vehicle
Identification Number (VIN) - JA707427

42

LR109136

Door trim panel clips - Vehicles VIN - JA707428

42

LR144887

Exterior door handle - Front le

1

LR144883

Exterior door handle - Front right

1

LR144894

Exterior door handle - Rear le

1

LR144891

Exterior door handle - Rear right

1

J9C11368

Door trim panel clips

44

T4K15582

Exterior door handle - Front le

1

T4K15581

Exterior door handle - Front right

1

T4K15587

Exterior door handle - Rear le

1

T4K15586

Exterior door handle - Rear right

1

Range Rover Velar

I-PACE

WARRANTY:

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NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

Range Rover
Evoque JLRTB02041 Exterior door
handle Vehicle set Renew

99.01.15

3.7

JE

LR135556/LR135557/LR135316/LR135320/LR1

Range Rover
Velar JLRTB02041 Exterior door
handle Vehicle set Renew

99.01.15

4.0

JE

LR135300/LR135309/LR1

I-PACE JLRTB02041 Exterior door
handle Vehicle set Renew

99.01.15

3.2

JE

T4K12833/T4K12834/T4K

CAUSAL PA

NOTE:
Normal Warranty procedures apply.
SERVICE INSTRUCTION:
1.

Renew both front exterior door handle assemblies (see TOPIx Workshop Manual
section 501-14: Handles, Locks, Latches and Entry Systems - Removal and
Installation - Exterior Front Door Handle).

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2.

Renew both rear exterior door handle assemblies (see TOPIx Workshop Manual
section 501-14: Handles, Locks, Latches and Entry Systems - Removal and
Installation - Exterior Rear Door Handle).

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