is the Dealers responsibility to ensure that cores conform to acceptance
requirements.
5.8.B Core Return Guidelines For: Electrical – Starters
To assure core credit, all cores must be:


Returned in the Genuine Hino or supplied shipping box.



Complete – (starter without its solenoid)



Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.

100% Core Credit will be Received Unless:


Not returned in the Genuine Hino or supplied shipping box.



Disassembled or partially disassembled.



Damaged housing/Broken (Starter in which the shaft does not rotate).

Any Starter core that is rejected will be returned only upon special request and
at Dealers expense. Rejected cores will be scrapped 30 days after receipt.
Therefore, it is the Dealers responsibility to ensure that cores conform to
acceptance requirements.

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Core Acceptance Guide
5.9

Engine
5.9.A, B & C Core Return Guidelines For: Cylinder Blocks, Cylinder Heads,
Complete Engines
To assure core credit, all cores must be:


Genuine Hino Part or part that is included in Hino’s Remanufacturing Program.



Returned in the Genuine Hino or supplied shipping container.



Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components (injectors, oil pump, water pump, fans, etc.).



Externally damaged core resulting from an external force such as a vehicle
accident (deformation, cracks, holes, etc.).



Engine model not part of the Remanufactured Program.



Engine crankshaft must rotate.



Engine part number has been discontinued or was sold without core value.

Core Preparation


Completely drain all applicable fluids from the core.



Transfer all plastic/rubber shipping plugs from the remanufactured Engine to the
correct holes in the core.



Secure the Engine using brackets and bolts supplied with the Remanufactured
Engine. Adequate strapping or mechanical attachment methods must be employed
to prevent shifting during transit.



Return the following parts attached to the core:
o

Injectors

o

Oil Pump

o

Water Pump

Any Engine core that is rejected will be returned only upon special request and at
Dealers expense. Rejected cores will be scrapped 30 days after receipt. Therefore,
it is the Dealers responsibility to ensure that cores conform to acceptance
requirements.

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Core Acceptance Guide
5.9.D Turbocharger
Core Return Guidelines For: Turbochargers
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components.



Externally damaged core resulting from an external force such as a vehicle
accident (deformation, cracks, holes, etc.).



Part number has been discontinued or was sold without core value.

Any Turbocharger core that is rejected will be returned only upon special request
and at Dealers expense. Rejected cores will be scrapped 30 days after receipt.
Therefore, it is the Dealers responsibility to ensure that cores conform to acceptance
requirements.

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Core Acceptance Guide
5.10 Exhaust Filter - DPF
Core Return Guidelines For: Exhaust Filter - DPF
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Externally damaged core resulting from an external force such as a vehicle
accident (deformation, cracks, holes, etc.).

Any Exhaust Filter - DPF core that is rejected will be returned only upon special
request and at Dealers expense. Rejected cores will be scrapped 30 days after
receipt. Therefore, it is the Dealers responsibility to ensure that cores conform to
acceptance requirements.

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Core Acceptance Guide
5.11 Fuel System Components
5.11.A

Core Return Guidelines For: Injector & Nozzles
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an
associated Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components.



Externally damaged core resulting from fire or an external force such as a
vehicle accident (deformation, cracks, holes, etc.).

Any Injector core that is rejected will be returned only upon special request
and at Dealers expense. Rejected cores will be scrapped 30 days after receipt.
Therefore, it is the Dealers responsibility to ensure that cores conform to
acceptance requirements.
5.11.B

Core Return Guidelines For: Pump – Fuel
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an
associated Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components.



Externally damaged core resulting from fire or an external force such as a
vehicle accident (deformation, cracks, holes, etc.).



Part number has been discontinued or was sold without core value.

Any Fuel Pump core that is rejected will be returned only upon special request
and at Dealers expense. Rejected cores will be scrapped 30 days after receipt.
Therefore, it is the Dealers responsibility to ensure that cores conform to
acceptance requirements.

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Core Acceptance Guide

5.12 Intercooler – Charge Air
Core Return Guidelines For: Intercooler – Charge Air
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components.



Externally damaged core resulting from an external force such as a vehicle
accident (deformation, cracked castings, holes, etc.).



Part number has been discontinued or was sold without core value.

Any Intercooler core that is rejected will be returned only upon special request and at
Dealers expense. Rejected cores will be scrapped 30 days after receipt. Therefore, it
is the Dealers responsibility to ensure that cores conform to acceptance
requirements.

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Core Acceptance Guide
5.13 Steering
Core Return Guidelines For: Steering Parts
To assure core credit, all cores must be:


Returned in the Genuine Hino or supplied shipping box.



Complete and fully assembled.



Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components (racks returned missing rack ends, rack gear,
pinion/control valve, hydraulic lines or solenoids, etc.).



Damaged/Broken/Cracked housing (dents, deep scratched, cracks, deformity, fire
damage, overheating, bends or kinks on the rack gear, rack housing, pinion/control
valve housing, hydraulic lines or solenoid. Carefully inspect racks removed from
vehicles involved in accidents).



Rusted or Pitted rack gear (corrosion, rust, pitting, scratches or bends on the rack
gear shafts or rack ends).



Stripped Port Threads (damage such as cracks, stripped threads, cross-threaded
threads in or around the hydraulic ports in the rack housing or pinion/control valve
housing.

Any Steering Part core that is rejected will be returned only upon special request and
at Dealers expense. Rejected cores will be scrapped 30 days after receipt.
Therefore, it is the Dealers responsibility to ensure that cores conform to acceptance
requirements.

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Core Acceptance Guide
5.14 Transmission
Core Return Guidelines For: Transmissions
To assure core credit, all cores must be:


Part that is included in Hino’s Exchange or Warranty Program with an associated
Core sundry charge included with the original item sold.



Returned in the Genuine Hino or supplied shipping container.

100% Core Credit will be Received Unless:


Disassembled or partially disassembled.



Missing major components (valve body, torque converter, differential assembly,
transfer case, oil pump, etc.).



Externally damaged core resulting from an external force such as a vehicle
accident (deformation, cracks, holes, etc.).



ATM model not part of the Remanufactured Program.



ATM core not from the vehicle being repaired (junk yard core or other vehicle).



ATM part number has been discontinued or was sold without core value.

CORE PREPARATION


Completely drain all applicable fluids form the core (e.g., transmission, differential,
transfer case)



Transfer all plastic/rubber shipping plugs from the remanufactured ATM to the
correct holes in the core.



Secure the torque converter to the ATM case using the bracket and bolts supplied
with the Remanufactured ATM. Adequate strapping or mechanical attachment
methods must be employed to prevent shifting during transit.



Return the following parts attached to the core:
o

Torque converter

o

Speed sensor or governor assembly

o

Throttle cable or wiring harness

o

Breather assembly

o

Engine mounting brackets

o

Transfer case if supplied with remanufactured unit.

Any Transmission core that is rejected will be returned only upon special request and
at Dealers expense. Rejected cores will be scrapped 30 days after receipt. Therefore, it
is the Dealers responsibility to ensure that cores conform to acceptance requirements.

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Core Acceptance Guide

5.15 All-Makes Site Reference for Additional Core Acceptance Criteria and Part
Identification Documents:
Arvin Meritor
http://Xpresswayplus.ArvinMeritor.com
Eaton
http://www.roadranger.com/Roadranger/productssolutions/index.htm
Denso
http://www.densoheavyduty.com/medium/
Delco Remy
http://www.delcoremy.com/partnumberref.aspx

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Core Acceptance Guide
GENERAL CONTACTS

SECTION 6
6.1

6.2

General Numbers
Customer Service Toll Free Line
Direct Dial – General
Direct Dial – Fax (Customer Service)
Dealer System Support Help Line

(866) 372-4466
(662) 342-3939
(662) 342-5151
(248) 699-9400

Direct Contacts and Responsibilities
6.2.A Customer Service Representatives
(Primary contacts for questions regarding order entry, order status, parts price and
availability, and general parts inquiries)
 Jim Alexander
Ext. 6030
 Tara Person
Ext. 6032
 Tia Minor
Ext. 6033
 Todd Agner
Ext. 6024
 Karen Kemp
Ext. 6035 Customer Service Supervisor
6.2.B

Parts Technical Support
(Primary contact for questions regarding parts technical support and Hino Electronic
Parts Catalog)
 Jamie O’Neal
Ext. 6031

6.2.C

Parts Marketing & Sales
(Primary contacts for questions regarding parts pricing policies, marketing programs,
and sales promotions)
 John Donato
248-699-9319 Director of Parts Operations
 Dave Walker
248-292-1825 Regional Manager - West, Parts Sales
 Tom Hoffman
248-699-9322 Regional Manager - East, Parts Sales

6.2.D

Parts Materials
(Primary contacts for questions regarding parts catalog information, parts
supersession’s and interchange, the semiannual dealer parts return program, and
vendor managed inventory)
 Mike Haney
Ext. 6044
 Jack Godwin
Ext. 6045
 Lynn Brown
Ext. 6043

6.2.E

Parts Warehouse Operations
(Primary contacts for questions regarding delivery cycles, carrier selection, freight
charges, shipment accuracy, and shipment quality)
 James Sain
Ext. 6051
 Kavaraceus Smith Ext. 6052
 Richard Brown
Ext. 6054

6.2.F

Senior Manager, Parts Operations
(Primary contact for all PDC Parts operations)
 Rick Gadd
Ext. 6040

6.2.G

Vice President, Parts
(Primary contact for policies, procedures, systems, and overall performance of the
Parts Division)
 John Donato
248-699-9319

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Core Acceptance Guide

6.3

Other Key Contacts
6.3.A

Warranty
(Primary contacts for all Hino warranty questions)
 Kalmer Urm
(248) 699-9388
 Chad Stuber
(248) 699-9353

6.3.B

Accounting & Finance
(Primary contact for all questions regarding monthly parts statements and
miscellaneous credits and debits)
 Kelly Nowicki
(248) 699-9343
(Secondary contact)
 Jennifer Presher
(248) 699-9348

48