NUMBER:
GROUP:
DATE:

08-002-13
Electrical
January 12, 2013

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-031-12, DATED OCTOBER
17, 2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ADDITIONAL VEHICLES
LINES.
SUBJECT:
How To Activate The Navigation Maps On A RA3 Radio
MODELS:
2013

(DS)

Ram 1500 Pickup

**2013

(ZD)

Viper**

**2013

(D2)

RAM 3500 Pickup**

**2013

(DD)

RAM 3500 Cab Chassis**

**2013

(DJ)

RAM 2500 Pickup**

**2013

(DP)

RAM 4500/5500 Cab Chassis**

**2014

(BF)

500L**

**2014

(WK)

Grand Cherokee**

NOTE: This Service Bulletin applies to vehicles equipped with a UCONNECT 8.4A
AM/FM/BT/ACCESS (sales code RA3). EXCEPT for U.S. vehicles sold in
Alaska and Hawaii.
CAUTION: The only vehicles that can be upgraded to include a navigation system
are ones that have an RA3 radio.
DISCUSSION:
Uconnect is now offering a radio that has navigation capability which can be optionally
activated for an additional fee is something new. This allows all Uconnect 8.4A (sales code
RA3) customers to enjoy the benefits of the high line 8.4 inch screen at a low entry level
price. Only the customers that wish to activate the navigation feature will pay the extra fee.

08-002-13

-2-

CAUTION: The customer needs to be notified and clearly understand once this
system is activated it can NOT be deactivated. This feature can NOT be
transferred to another vehicle. When the feature is activated it's
“non-refundable, irreversible, and permanently attached to the VEHICLE
(not the customer) for the life of the vehicle.”
Activating the Navigation system.
1. Turn the ignition on.
2. Put the radio into dealer mode. At the same time press and hold the 3 hard keys under
the audio screen, Driver side Temp up, Temp down and Front defrost button. When
the dealer mode has been accessed, this screen will appear, see (Fig. 1).

Fig. 1 Screen showing the Radio is in dealer mode
1 - Dealer Mode
2 - Select this to get request code

3. After selecting “VP3 Activate Navigation”, a screen with a 22 position request code will
appear, see (Fig. 2).

-3-

08-002-13

Fig. 2 Request code
1 - 22 position Request Code.

NOTE: As the dealership will be billed for the navigation activation, only the
following people in the dealership are authorized to call for an activation
code (see list below). If you are not in one of the roles listed and needs an
activation code, please request this through your manager.
Dealer Principal

General Manager

Assistant Parts Manager

Service Technician

Assistant Service Manager

Vice President

President

Owner / Partner

General Sales Manager

Sales Manager

Assistant Sales Manager

Parts Manager

Truck Sales Manager

Shop Foreman

Service Manager

Service/Parts Director (U.S.
only)

Parts/Service Director (U.S.
only)

Service Director
Parts Director (U.S. only)

4. Copy the request code on the Repair Order and call 866-962-8837.
NOTE: The person that calls in will need the dealer code, VIN, their SID number and
request code. They will ask for your e-mail address, so they can send you a
confirmation of the activation code. The call center is opened Monday Friday, 9:00 am to 8:00 pm Eastern Standard time.
5. Take care to make sure the activation code is copied exactly as given because the
activation code is case sensitive. Take the 16 position activation code back to the
vehicle and press OK on the screen, see (Fig. 3).

08-002-13

-4-

Fig. 3 To continue press OK
1 - Press “OK” to move to the next screen.

CAUTION: If the ignition is turned off and this procedure is started over again, the
request code will be different. This is not a problem, the activation code
that was given to you will still work.
6. Enter the 16 position code in the box, do not use dashes. (Fig. 4).

-5-

08-002-13

Fig. 4 Entering the VP3 code to activate navigation system
1 - Enter the Activation code in this space.

7. Press the green OK soft key in the lower right corner of the screen to activate the
navigation feature.
NOTE: It may take about 10 minutes of unobstructed satellite signals for the
navigation system to be fully functional.
8. If the access code was not properly copied or entered into the radio you will see this
screen, (Fig. 5). If needed, start the procedure over again to enter the proper activation
code.

Fig. 5 Incorrect activation code was entered

08-002-13
POLICY:
Information Only.

-6-