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N102 UPS8017-1BNAS1

TECHNICAL BULLETIN
15 NOV 2017
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be
performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to determine
whether this bulletin applies to a specific vehicle.

INFORMATION

SECTION:
415-01: Information and Entertainment Systems

SUBJECT/CONCERN:
Update Prior to Sale: InControl Touch Pro Update

AFFECTED VEHICLE RANGE:

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MODEL:

MODEL
YEAR:

VIN:

ASSEMBLY
PLANT:

APPLICABILITY:

Range Rover Evoque
(LV)

2018

282676

Halewood

Vehicles With: InControl Touch
Pro

Range Rover Evoque
(LV)

2018

283059

Halewood

Vehicles With: InControl Touch
Pro

Range Rover Evoque
(LV)

2018

283114

Halewood

Vehicles With: InControl Touch
Pro

MARKETS:
USA

CONDITION SUMMARY:

SITUATION:
Jaguar Land Rover (JLR) has developed the latest software upgrade in response to customer
feedback on the performance of the InControl© Touch Pro™ system. This software upgrade is
designed to enhance the robustness of the following features and functions:
• System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD) with an
error message may be displayed on the Touchscreen.
• Touchscreen does not refresh.
• Touchscreen fails to reboot after recently being turned OFF.
• CD folder names are titled incorrectly as random numbers and the audio track
identification numbers are displayed in the incorrect order.
• Media Player - when ripping CDs to Solid State Drive (SSD), the files are stored and
playback is in the order that they are ripped in and not sequential by track ID.

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• No sound can be heard while operating the Global Navigation Satellite System (GNSS)
with the Touchscreen.
• Voice - poor performance.
• Internet - no response.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the Diagnostic
Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as
part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle
handover to the customer.
This program does not apply to any vehicle already registered and in use, either with the
retailer or customer. Any vehicle already in use may continue to be driven and any repair
instructions deemed necessary will be communicated through a separate Field Action or
Technical Bulletin.

PARTS:
No parts required.

SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software
Jaguar Land Rover-approved USB memory device [DTSE9G2/32GB]

WARRANTY:

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NOTE:
Check DDW to make sure that a vehicle is affected by this program prior to undertaking
any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and
Service Actions are identified to ensure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant
Option Code. The SRO and parts information is included for information only. The Option
Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the
latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 25
September 2018 closure date must be submitted or payment within 30 calendar days of
completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

N102

B

InControl Touch
Pro - Software
Update - Phase
2.5 To Phase 3.0

N102

C

InControl Touch
Pro - Software
Update - Phase
2.5 To Phase 3.0
Drive In/Drive Out

SRO

TIME
(HOURS)

PARTS/SUNDRY
CODE

QTY./VALUE

87.01.50

2.5

-

-

87.01.50
02.02.02

2.5
0.2

-

-

Normal Warranty policies and procedures apply.

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DIAGNOSTIC PROCEDURE:

NOTES:
◾ This action will result in the navigation journey ETA share contacts being deleted from
the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon
completion.
◾ This procedure will require the use of the Jaguar Land Roverapproved USB memory device DTSE9G2/32GB.

1

CAUTIONS:
◾ Make sure that the Jaguar Land Rover-approved diagnostic equipment is
connected to the internet at least once every 24 hours.
◾ This procedure requires Pathfinder version 114 loaded or a later version.
◾ The software transfer process can take some time, please be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal – do not
touch the Start/Stop button unless instructed to do so.
◾ Before commencing, make sure that the Infotainment screens display the
'Home' screen with the ignition ‘ON’. If not (i.e the display screens show the
Jaguar logo or the front screen is blank), lock the vehicle and leave for 5
minutes, then unlock the vehicle. Switch the ignition ‘ON’ and check the
display screens again.
◾ When downloading, it is critical NOT to disturb the Data Link Connector
(DLC) connection. Any interruption in connection between VCI and the DLC
connection will result in a failure and may not be recoverable.

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Connect the Jaguar Land Rover-approved Midtronics battery power supply to the
vehicle battery.

2

CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle
front and rear USB ports (as applicable) before connecting the Jaguar Land
Rover-approved diagnostic tool and commencing with the software update.
After successfully completing the update and after disconnecting the Jaguar
Land Rover-approved diagnostic tool, reconnect the customer USB devices
back to their original location.

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with
PATHFINDER version 105 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a
new session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the
vehicle out of Transit mode if required.
Follow the on-screen prompts.

4

CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic tool
will transfer a large number of files to the Jaguar Land Rover-approved USB
memory device. These will then be transferred to the vehicle.

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NOTE:
The Touchscreen will go blank or change color during this update; this is
normal behavior and is to be expected when the software is being updated in
the InControl® Touch Pro™ control module.
Select ECU Diagnostics.

5

Select Infotainment Master Controller [IMC].

6

Select ECU Functions.

7

Select Update to Phase 3.0 - InControl Touch Pro.

8

NOTE:
When the Jaguar Land Rover-approved diagnostic tool is formatting the USB
memory device and copying over the Phase 3.0 package to the USB memory
device, the tool will finish and advise the technician to install the USB memory
device into the vehicle’s socket. The vehicle’s ignition must be ON, and the
IMC must be ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into
the diagnostic equipment.
1

9

When all tasks are complete, go to the next Step.

Follow all on-screen instructions until prompted to transfer the USB memory device
from the diagnostic equipment to the vehicle.
1

10

When all tasks are complete, go to the next Step.

Follow all on-screen instructions until prompted to remove the USB memory device
from the vehicle.
1

When all tasks are complete, go to the next Step.

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11

Delete paired Bluetooth® devices:
Select the phone on the vehicle Touchscreen.
Select Settings.
Select Bluetooth® Settings.
Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.

12

Delete Customizable Home Page (CHP):
Swipe across to the first CHP on the vehicle Touchscreen.
Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
Select the 'Bin' icon to delete that page.
The first Home Page created will not have this 'Bin' option; it requires
the user to delete everything one by one.
When all tasks are complete, go to the next Step.

13

Select the Settings icon on the vehicle Touchscreen:
Select All Settings.
Select Features.
Scroll down and select Live.
Select Delete Live.
Select Yes to continue.
When all tasks are complete, go to the next Step.

14

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If the vehicle has navigation journey ETA share contacts set up, the contacts must be
deleted:
Select the Navigation function.
Select Settings.
Select Navigation Settings.
Select Edit profile.
Scroll down and select Contacts.
Select the Edit button displayed in line with the contact screen title.
Select Check All.
Select Delete.
Confirm delete action.
When all tasks are complete, go to the next Step.

15

Exit the current session.
1

Select the Session tab.

2

Select the Close session option.

3

If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.

16

Disconnect the diagnostic tool, battery support unit, and USB memory device from
the vehicle.

17

Turn off the vehicle for a minimum of 10 minutes to allow the vehicle modules to shut
down.

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