GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5694
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 25, 2021

Subject: N202319300 - Customer Satisfaction Program
Transmission Clutch Ring Out of Specification
Models: 2021 Cadillac XT4
2021 GMC Terrain
Equipped with 9-speed automatic transmission (RPO M3H or M3U)
To:

Select General Motors Dealers

General Motors is releasing Customer Satisfaction Program N202319300
today. The total number of U.S. vehicles involved is approximately 64. Please
see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery January 13, 2021.
Once the service procedure contained in the bulletin has been performed on the
vehicle, the vehicle is released from stop delivery and the vehicle can be
delivered to the customer.
Customer Letter Mailing
The customer letter mailing will begin in March.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 26, 2021 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N202319300 Transmission Clutch Ring Out of Specification
Release Date:
Attention:

February 2021

Revision:

00

Vehicles involved in this program were placed on stop delivery January 13, 2021. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop
delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
This program is in effect until March 31, 2023.

Make
Cadillac
GMC

Model
XT4
Terrain

Model Year
From
To
2021

2021

RPO
M3H
M3U

Description
9-speed, automatic transmission
9-speed, automatic transmission

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2021 model year Cadillac XT4 and GMC Terrain vehicles, equipped with a 9-speed automatic
transmission, may contain transmissions that could shift harshly.
Dealers are to replace the transmission.

Parts
Quantity
1
1
1
1
10 qts

Part Name
Transmission (M3U, AWD)
Transmission (M3H, FWD)
LTG engine catalytic convertor gasket
LYX engine V-band clamp
LYX gasket catalytic to convertor
Dexron VI

4
4
1
1
4
1

Front Lower Control Arm Front Bolt
Front Lower Control Arm Rear Bolt
Trans Mount Strut Bolt
Trans Mount Strut Bolt
Trans Mount Strut Bracket Bolt
Thread Locking Adhesive

1
1
1
1
1
1
2
2
2
1
1
1
1
1
1
1
3

Trans Fluid Cooler Pipe Fitting Seal
Power Transfer Unit Seal
Power Transfer Unit Prop Shaft Retainer
Power Transfer Unit Half Shaft Retainer Clip
Power Transfer Unit Prop Shaft Seal
Power Transfer Unit Half Shaft Seal
Front Wheel Drive Shaft Nut
Front Wheel Drive Shaft Washer
Front Wheel Drive Shaft Retaining Ring
Prop Shaft to Diff Carrier Seal
Prop Shaft to Diff Carrier Retainer
Exhaust System Intermediate Gasket
Seal - Trans Fluid Cooler Pipe Inlet - Cooler
Seal - Trans Fluid Cooler Pipe Outlet - Cooler
Seal - Trans Fluid Cooler Pipe Outlet - Trans
Dipstick Tube Seal
Engine Coolant

Part No.
24283828
24274847
12609878
12643268
12641115
88865601 (US)
19420142 (CA)
11548893
11611268
11609598
11610916
11610906
19369733 (US)
10953488 (CA)
24284737
84297549
23206808
19132950
23206807
19132944
11611687
11547142
90121202
23206807
23206808
22816982
25874797
25874797
25874797
12670252
12378390 (US)
10953456 (CA)

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which parts to order for your application.
Copyright 2021 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N202319300 Transmission Clutch Ring Out of Specification
It is estimated that 68 involved vehicles will fail the inspection and require part replacement. Most of these are commonly
bought parts and may already be available in your Dealerships inventory. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts
for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9105546

9105558

Description
Transmission Replacement
Terrain
XT4
Floor Plan Reimbursement – NEW INVENTORY ONLY

Labor
Time

Trans.
Type

Net
Item

10.7
12.3
N/A

ZFAT

N/A

ZFAT

*

Floor Plan Reimbursement – NEW INVENTORY ONLY
*USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net
Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table
below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This
reimbursement is limited to the number of days from the date of the stop delivery message (January 13, 2021) to the
date the repair is completed, and the vehicle is ready for sale (not to exceed 46 days):
Vehicle
2021 Cadillac XT4
2021 GMC Terrain

Floor Plan Reimbursement Amount
USA
Canada
$5.44
$5.29
$4.03
$4.96

Service Procedure
Replace the Transmission. Refer to Transmission Replacement (Front Wheel Drive) or Transmission Replacement (All
Wheel Drive) in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2023. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through March 31, 2023., whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Page 2 of 4

Customer Satisfaction Program
N202319300 Transmission Clutch Ring Out of Specification
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
N202319300 Transmission Clutch Ring Out of Specification
March 2021
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 model year Cadillac XT4 or GMC Terrain may have a condition with a harsh shift.
Your satisfaction with your XT4 or Terrain is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the transmission. This service will be performed for you at no charge
until March 31, 2023. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-866-982-2339
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2622
1-800-462-8583

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N202319300

Page 4 of 4