GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5675
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 09, 2021

Subject: N202326210 - Customer Satisfaction Program
Customers Double Charged for Wheels (U.S. Only)
Models: 2021 Chevrolet Silverado 1500 equipped with 20" painted aluminum
wheels (RPO RD4)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N202326210
today. The total number of U.S. vehicles involved is approximately 273.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on early March, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 10, 2021 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N202326210 Customers Double Charged for Wheels (U.S. Only)
Release Date:
Attention:

February 2021

Revision:

00

This program is in effect until March 31, 2023.

Make
Chevrolet

Model
Silverado 1500

Model Year
From
To
2021
2021

RPO
RD4

Description
20" Painted Aluminum Wheels

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2021 model year Chevrolet Silverado 1500 vehicles, equipped with 20" Painted Aluminum
Wheels (RPO RD4) may have been double charged for the wheels at the time of vehicle purchase.
Dealers will provide customers with a reimbursement check. Customers with vehicles equipped with the
1LT option package will receive a check for $1100.00 Customers with vehicles equipped with the 1SP
option package will receive a check for $800.00.

Parts
No parts are required.
Warranty Information
Labor
Operation
9105572
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the dealer check issued to the customer. Customers with vehicles equipped with the 1LT option package will receive
a check for $1100.00 Customers with vehicles equipped with the 1SP option package will receive a check for
$800.00. Record the check number in the Invoice Number field. Record the VIN on the check. Submit $20.00
administrative allowance in Net/Admin Allowance.

Service Procedure
Issue the customer a reimbursement check. Customers with vehicles equipped with the 1LT option package will receive
a check for $1100.00 Customers with vehicles equipped with the 1SP option package will receive a check for $800.00.
Record the check number in the Invoice Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2023. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through March 31, 2023, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.

Copyright 2021 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N202326210 Customers Double Charged for Wheels (U.S. Only)
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N202326210 Customers Double Charged for Wheels (U.S. Only)
February 2021
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 Chevrolet Silverado 1500, equipped with 20" painted aluminum wheels may have been
double charged for the wheels at the time of vehicle purchase.
What We Will Do: Your GM dealer will provide you with a reimbursement check. This reimbursement is available to
you until March 31, 2023. Customers with vehicles equipped with the 1LT option package will receive a check for
$1100.00 Customers with vehicles equipped with the 1SP option package will receive a check for $800.00.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-630-2438
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Chevrolet Silverado 1500 vehicle provides you
many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N202326210

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