Loss of revenue
Commercial loss of customer
Immobilizing the vehicle
Test drive
Cleaning materials
Theft
Rentals
Rental of any vehicle
Coach replacement charges
Towing
Cargo damage
Other miscallaneous transportation costs for replacing the vehicle during the
period that the vehicle is under service work and or repair.
Flushing of Tanks: Flushing of the contaminated tank unit and repair of failed parts/units
resulting from the effects of the contaminated fuel usage, not draining the water trap,
improper cleaning of hydraulic lines and relevant components.
Improper or Poor Quality Fuel and/or oil or Fake Fuel Usage: Failures caused by the
use of improper,reconditioned or unrefined fuel and/or oil. Failures caused by contaminated
fuel, e.g water ingress.
Vehicles with Replaced Odometers: Vehicles with an odometer replaced without
approval, crushed or malfunctioning odometers.
Discrepancies: Discrepancies on the vehicle caused by missing, wrong or improper
information in the vehicle order from the dealer/service or customer.
Insufficient or Wrong Shipment: Insufficient shipment of vehicles caused by missing,
wrong, improper order information from the dealer/service or customer, including short
shipment occurring during transport.
Damage During Shipment: Damage occuring during Shipment.
Legal Adaptation or Homologation Costs: Any costs due local adaptations of the vehicle
needed for legal reasons and homologation costs are not covered by warranty.
Detergent or Chemical Damage: Damages to the paint resultingfrom the use of improper
and not recommended cleaning agents, detegents, chemicals or non approved maintenance
products.
Excessive Wear: Wear and tear caused by non-compliance to the instructions of the
vehicle as set in the TEMSA Warranty& Maintenance Manual, supplied with vehicles and the
figures, capacities or limits specified in the Workshop Manual.
Inappropriate Operating Environment & Conditions: Operating the vehicle in an
inappropriate environment or under respective conditions and methods.
Routine Services: Routine services specified in this manual, as replenishment of fuel, daily
technical checks, cleaning, lubrication, parts replacement or oil change.
Adjustments and Calibration: Adjustment of valve tip clearance, injection parts and
brakes.
Overloading and Mishandling: Repairs caused by overloading and mishanling of the
vehicle. Damage to the Cargo body or Cargo bay caused by inadequate loading or incorrectly
secured goods during transport.
Inspections and fixing checks, tightening of bolts, screws, joints, clamps and other means of
fixation, inspection of tolerances, all controls, adjustment and maintenance, self-check
actions, exchange of wear and tear parts, front steering rod balance, rim alignment, wheel
inflating etc.
Non-Recommended Greasing or Cooling Liquids: Damages from non-recommended
greasing or Cooling liquids, anti-frost and anti-corrosion liquids.
Diagnosis: Diagnosis time is included in flatrate manual. Additional diagnosis time cannot
be claimed.For some particular cases,such as air leak detection, electrical problems that take




long, and ones that are not in flat rate manual, dealer/service can contact Temsa aftes sales
team to talk for reasonable diagnostic time.
Wrong repairs: Time consumption, incorrect part replacement and service work resulting
from an earlier wrong repair.
Altered or Malfunctioned Tachometer: Any failures, accidents and consequential
damages which are caused by an altered or malfunctioning tachometer.

4.5 ITEMS NOT COVERED BY WARRANTY






TEMSA wear and tear parts worn under normal vehicle use: The following TEMSA
Parts are not covered by the warranty as they are deemed to wear out through normal use
of the vehicle:
 Lamp bulbs (except sealed – beam and halogen – lamps ), fuses, electric motor
brushes, cables, contact points and arms.
 Air cleaners, fuel filters and oil filter elements
 Pollen filter components
 Oil seals
 Gaskets (other than cylinder head gasket) and packing
 Clutch facing, brake pad and brake linings
 Brake pads, Brake Discs, Break Cables
 Clutch engage cable and pads, mechanism
 Carpets, cigarette lighters, ashtray, clocks
 Windshield wiper blades and water supply and system for screen washing
 Drive belts (orher than timing belts) for
o Alternator
o Water Pump
o Power Steering Pump
o Air Conditioning
 V-Belts
 Tires and tubes (excluding production defect)
 Bearings & Bushings
 Other expendable parts ( glues, silicon, tape, shop supplies... )
 Storage backs and pockets
Aging or Detorioration: The following cases are not covered by the warranty even if they
result from normal Vehicle use or environmental pollution:
 Rusting or deterioration of the luster of plated parts
 Wear of Upholstery
 Soft trim
 Discoloration, fading, flawing, rusting, etc of paint coat
 Aging of rubber parts
 Rusting of covered parts
 Discoloration, fading and deformation of leatherette and other trim
Consumer Items (Lubricants, Refrigerant,etc ): The following items, being consumed
during normal use, are not covered by the warranty:
 Fuel (Gasoline or Diesel )
 Grease, lubricants, sealents
 Engine oil, manual transmission gear oil, differential gear oil, steering gear oil
 Antifreeze, coolant, anti-rust and refrigerant, corrosion inhibitor
 Battery electrolyte and fluid
 Brake and clutch fluid
 Automatic transmission fluid, power steering fluid, transfer gear oil and/or fluid
 Window washer fluid





Expenses




not Covered by Warranty:
Travel time required by a mechanic when carrying out a field warranty repair
Labour time to transfer the vehicle from/to 3 rd party service location
Fare for mechanic traveling by public or commercial transpostation to or from a
warranty repair
 Food and lodging expenses arising from the mechanic while away from Dealer
service location
 Towing or transportation charges required to bring the vehicle into the service
facility
 Expenses resulting from damages due to an accident during transportation of the
vehicle
 Conpensation for personal injury or property damage resulting directly or
indirectly from any failure of the vehicle
 Costs incurred by failures resulting from use of parts, accessories or attachments
not approved by TEMSA.
 Excessive time required for investigation of the failure or diagnosis of its cause
 Time for adjustment required for normal performance of the vehicle
 Waiting time and other expenses due to vehicle not being available for repair
 Compensation to the end user for the loss of time that is elapsed while the
vehicle is out of work
 Cost of photographic Works
 Communication expenses (phone, fax etc…)
 Rental expenses of service shop, vehicle,… etc
 Hiring technician or specialist not approved by TEMSA
 Analysis and reporting fees such as fuel inspection fee for quality or inspection of
parts, fuels and oils.
Use of 3rd Party Parts in Warranty Repairs: Only GENUINE TEMSA PARTS should be
used when carrying out any repairs. Warranty reimbursement will not be made for claims
where non-genuine parts have been used. TEMSA will not accept responsibility for failures
caused by, or resulting from the use of non-genuine parts.

4.6 ADDITIONAL EXCLUSIONS/LIMITATIONS OF SELLER’S LIMITED
WARRANTY

Warranty limitation schedule
Belt tensioner, air bellows, pulley bearing
Engine batteries **
Propeller shaft, u-joints
Suspension shock absorbers and bushings
Suspension height control valves
Baggage door gas cylinders
Sun shades
Side Windows (Shattering or stress cracks)
Front Windshield ( stress crack only)
Fire Suppression System ***
Paint

6 Months
unlimited
mileage

12 months
100.000
mile
x

24 months
200.000
mile

x
x
x
x
x
x
x
x
x
Coverage subject to Temsa prior approval; pictures and quote
maybe required

4.7 VENDOR SUPPLIER WARRANTY

The components/systems depicted in Annex 6 are covered directly by their respective manufacturers.
Refer To:

Annex 6 – VENDOR SUPPLIER WARRANTY

CHAPTER 5 - WARRANTY RELATED TOPICS
5.1 ANTI-CORROSION AND PERFORATION
Subject to the following terms and conditions, TEMSA guarantees that if any body sheet metal panel
work of this new TEMSA vehicle manufactured by and for TEMSA and properly maintained is found to
have developed corrosion perforation (rusting through) from the inside of the panel due to defects in
material or workmanship, depending on model regardless of mileage, from the WARRANTY START
DATE, this is covered by Warranty.
NOTE:
Rust/corrosion other than perforation (rust through) on sheet metal panels and paint defects are
covered under the ‘‘BASIC WARRANTY COVERAGE’’(Refer to: Annex 1 VEHICLE WARRANTY
PERIODS).

Anti-Corrosion and Perforation Warranty does not cover the following items:








Corrosion due to accident damage, abuse or vehicle modification ( that are notrecommended
or approved by TEMSA
Corrosion due to chemical pollution, bird lime, acid rain, traffic accident, hail, sand, salt, deicing, agents, stones, fires, and disasters, attributed to human fault, negligence, civil
uprisings or Natural Calamities etc.
Corrosion due to failure when performing minor repairs
Corrosion due to inability to perform the repair and maintenance as described in the User’s
Manual.
Costs incidental to the warranty repair, ie. Loss compensation, loss of time, expenses for
fuel, telephone, travel or lodging, commercial loss or loss of renevue.
Other cases of corrosion of which the causes are not attributable to TEMSA.

5.1.1 OWNER’S RESPONSIBILITIES
The body sheet metal work and the underside of the vehicle must be inspected every 3 months from
the warranty start date and re-treated at the owner’s expense.
When the inspection has been completed, the body inspection record must be completed by the
inspection company.
Any minor repairs for stone chips, scratchesand damage etc., must be repaired at the owner’s
expense.
If the vehicle has been involved in an accident or for whatever reason the sheet metal panels have
been repaired or replaced, repairs must be performed in accordance with the procedures laid down
in the appropriate repair manuals.

5.2 SAFETY RELATED RECALLs/SERVICE CAMPAIGNS
There are occasions when the TEMSA has to recall vehicles for safety related items. Should this take
place, customer will be notified in writing by selling dealer/service to take his vehicle to servicing
dealer/service to have the necessary remedial work carried out free of charge.
When the rectification work has been carried out, plase assure that the Service/Recall Record is
completed properly.

CHAPTER 6 - BATTERY MAINTENANCE AND WARRANTY
6.1 EFFECTIVE PERIOD OF WARRANTY
Battery warranty coverage is in the scope of Additional exclusions / limitations of seller’s limited
warranty,except for batteries in Vehicles which are stored for long periods of time without the proper
maintenance described in Section 6.3, ‘‘Battery Maintenance’’ .

6.2 INFORMATION TO BE INCLUDED WHEN SUBMITTING CLAIMS
The following information should be included on the claim form when submitting a warranty claim for a
battery:





Nomenclature (type, brand, manufacturer)
Condition of casing and terminals
Specific gravity, color and purity of battery electrolyte after recharging
Past defects

The following defects will not be covered by the warranty






Deformation or damage to electrolyte cells or the upper surface of the battery casing
Defects resulting from the use of unsuitable sulfuric acid (battery electolyte) or water
Defects resulting from storage of the vehicle causing battery discharging
Defects resulting from storage of goods in battery cabin
Defects such as explosion

Where defects are considered to be partially the result of improper storage, handling or servicing, such
impropriety will affect the calculation of the claimed amount.

6.3 BATTERY MAINTENANCE
The following procedures should be observed in battery maintenance:





Battery cable terminals should be disconnected during prolonged vehicle storage. As a
battery is self-discharging, it is necessary during storage to recharge it once a month in
warm weather and once every two months in cold weather.
Battery electrolyte should be maintained at the prescribed level. The vent plugs should
be securely tightened.
In-stock maintenance form for battery shall be filled out properly during wait time of
vehicles in stock and must be shared with TEMSA.
Refer to:

Annex 9 – IN-STOCK MAINTENANCE FORM

6.4 BATTERY CONTROL FORM
‘‘Battery Control Form’’ needs to be completely filled by our authorized services for accurate
assessment of battery failures thar occur as a result of different usages, at different mileages and for
achievement of more detail information to inform suppliers. The existence of ‘‘Control Form’’ along with
the preapproval form desired for battery complaints will be carefully traced. The incomplete requests
will not be accepted in accordance with incomplete request procedure.
Refer to:


Annex 7 –BATTERY CONTROL FORM

CHAPTER 7 - TIRES WARRANTY
7.1 TIRE WARRANTY COVERAGE
Limited tire warranties are offered by the respective tire manufacturers. Therefore, any requests for
processing of tire warranty claims should be directed to the respective dealer/service or company
representing the tire manufacturer.
Refer to:

Annex 6- VENDOR SUPPLIER WARRANTY

CHAPTER 8 – PROGRESSIVE DAMAGE WARRANTY
Progressive damage means damage to parts as a result of the failure of another part.
Under certain circumstances, TEMSA agrees to warranty allowances for progressive damage to TEMSA
parts. Progressive damage caused by a warrantable failure of a new TEMSA machine will be considered
as warranty expense as outlined.

8.1 TEMSA VEHICLE PROGRESSIVELY DAMAGED WITHIN THE WARRANTY
PERIOD OF NEW VEHICLE
Progressive damage caused by failure of new machine within warranty period will be considered as
warranty expense.

8.2 PROGRESSIVE DAMAGE CAUSED BY NEW VEHICLE REPLACEMENT
PARTS
Parts progressively damaged by a new genuine TEMSA replacement part will not be considered for
reimbursement.

CHAPTER 9 – WARRANTY PARTS RETAIN & RETURN
All failed or damaged parts and components listed on a warranty claim must be kept 90 days from the
date of warranty claim application and credit has been unless otherwise stated. They have to be made
available for inspection at any time.
The distributor is entitled to scrap the defective part(s) if no instruction is given after 90 days from the
date of warranty claim application and credit has been received. If both conditions are not met, part
must be retained.
TEMSA will give the instruction, if these parts are to be returned to TEMSA for further investigation at
the After-Sales Services Department or if they can be disposed of.
These parts must not be returned without TEMSA instructions. The failed parts on which the warranty
claims are based on must be properly protected against the entry of foreign contamination, rust, water,
etc. and deterioration immediately after removal. They have to be clearly tagged with the respective
machine model, serial number, parts name, parts number and faulty condition on the ‘‘Parts Return
Tag’’, as enclosed.
The parts to be returned by TEMSA instructions are to be shipped with the transpostation charge
prepaid. The distributor/service must return the parts in accordance with either TEMSA parts shipment
procedure or suppliers parts shipment procedure.
If the defectiveness of the part(s) is confirmed by TEMSA, the proven transportation charges will be
reimbursed.
For the returned parts, the Distributor / Service should prepare a (proforma) invoice and on this
invoice, the following remark should be noted:
‘This failed part is a component of TEMSA, model ‘‘XXX’’, with serial number ‘‘YYY’’, being delivered to
TEMSA for inspection of failure.’
In addition, a symbolic price should be noted down for the returned failed part in the currency assigned
to the Distributor / Dealer.
Please refer to:

Annex 8– ‘‘WARRANTY PARTS RETURN TAG ‘‘

CHAPTER 10– WARRANTY POLICY ITEMS
Only TEMSA original parts and accessories are covered by warranty it there is a fault attributable to
material or manufacturing.
Where time and mileage lmitations are applied to this policy, the warranty coverage ends when one of
these criteria is met.

10.1 ACCIDENT DAMAGE
Customers must be advised to refer accident damage to their insurance company who will, if
appropriate, communicate directly with TEMSA, If it is alleged that the accident was caused by a
manufacturing defect, the known factual details of the accident must also immediately be advised to
TEMSA.

10.2 AIR CONDITIONING
Refrigerant and hydraulic compressor oils necessary to complete warranty repairs are not claimable.
Claims should reflect the amount of fluid displaced during the repair, up to the maximum published
system capacities. TEMSA network partners electing to use specialist supplier services must ensure that
the amount of refrigerant sown on the sub-contract invoice does not exceed maximum system
capacities and that labor charged does not exceed TEMSA labor rates.
Refrigerant Amounts (lbs)
TS 30 TS 35E & TS 35
No Front AC
6.8
--With Front AC
7.8
15.5

TS 45
--26.5

10.3 ALTERNATIVE TRANSPORT
Not claimable under the warranty terms. There may be coverage through local market roadside
assistance package.

10.4 BATTERIES
Vehicle battery condition must be checked within one week after receipt of the vehicle. After this point,
battery care during vehicle storage, including testing/recharging, is the responsibility of the TEMSA
Distributor/Dealer. Claims for recharging or replacement after PDS are only accepted for failures caused
by vehicle or battery manufacturing defects, and only if it is proven that the battery care procedure is
followed. These need to be pre-approved.

10.5 BRAKE DISCS
As being wear and tear items, brake discs are not claimable.

10.6 BRAKE PAD/SHOES
As being wear and tear items, brake pads/shoes are not claimable.

10.7 BULBS
As being wear and tear items, bulbs are not claimable.

10.8 CONSUMABLES / SHOP SUPPLIERS

Workshop consumable items, e.g. cleaning materials, easing oils or emery cloth/wet and dry paper, are
regarded as an overhead of the business andare therefore not claimable under warranty.

10.9 DELIVERY DAMAGE REPAIRS
TEMSA Distributer/Dealer is responsible for ensuring that vehicles accepted from the delivery agent are
in good condition.
Damage, including inward dents, scratches, etc must not be claimed under warranty. Any such damage
must be recorded on transport ( delivery ) documentation and referred to the delivery agent for
payment.

10.10 DIAGNOSIS
Diagnosis time is included in the scheduled repair time and additional diagnosis time cannot be
claimed.
For some particular cases,such as air leak detection, electrical problems that take long, and ones
that are not in flat rate manual, dealer/service can contact Temsa aftes sales team to talk for
reasonable diagnostic time.

10.11 DIAGNOSTIC TEST RESULTS
Pre and post repair diagnostic codes/measurements used to define and rectify the corcern must either
be recorded on, or printed and attched to, the repair order.

10.12 DONOR PARTS
The practice of using components removed from other vehicles whether it is due to non-availability of
parts, diagnosis by subtitution or any other reason is not recommended and may only be carried out
in exceptional circumtances and after prior consultation with and approval of Distirbutor/Dealer.
NOTE:
Where the use of donor parts has been authorized in advance, this must be recorded on the original
Repair Order and evidence of the obtained authorization must be kept.

10.13 DRIVE BELTS
As being wear and tear items, drive belts are not claimable.

10.14 FIRE DAMAGE/THERMAL EVENT
Customers must be advised to refer fire damage/thermal event to their insurance company who will, if
appropriate, communicate directly with the Distributor/Dealer.
The distributor/dealer/service must immediately report these cases to TEMSA.
If it is alleged that the fire/thermal eventwas caused by manufactoring defect, the known factual
details of the incident must immediately be advised to TEMSA along with an accident report.
Any expense or cost of inspection in case of thermal event shall not be reimbursed by TEMSA.

10.15 GLASS DEFECTS

Defects resulting in distorting visibility (e.g deformation, discoloration, bubbling) are covered by
warranty but require PWAR. Windscreen damages may only be repaired throughout the warranty
period provided:




There is no (visible) evidence of impact damage.
Cracking has not occurred as result of previous unsatisfactory repair.
Prior to work approval is provided by RC.

Glass crack/shatter noted at the time of delivery is subject to the delivery damage procedure. Glass
damaged by sub-contractor must not be made the subject of warranty claim but should be covered by
the sub-contructor involved. Failure of heated glass elements is acceptable under warranty provided
there is no evidence of damage.

10.16 GOODWILL
Goodwill is defined as a contrubution to repair cost of a defect not covered by warranty. This should
be used to maintain customer satisfaction but should also reverse customer loyalty. Highest
satisfaction will be achieved when the decision and settlement can be made at Dealer level. Dealers
should allocate a budget for these cases and may ask for support from their Distributors. Distributors
should also allocate a goodwill budget.

10.17 HIRE OF REPLACEMENT VEHICLES
Charges for vehicle hire or courtesy vehicles are not covered by the warranty.

10.18 INSURANCE WRITE OFFS/TOTAL LOSS
TEMSA vehicle warranties will be fully cancelled (except Recalls) on any vehicle that has been
declared total loss by an insurance company. Dealers are requested to forward details to their
Distributor.

10.19 LUBRICANTS, FLUIDS & SEALERS
TEMSA recommended lubricants, fluids and sealers of the correct specification must be used for