T-SB-0032-20

Rev1

April 6, 2020

Replacement Certification Labels and VIN Plates
Service
Category

Vehicle Interior

Section

Interior Panels/Trim

Market USA

Applicability
YEAR(S)

MODEL(S)

1979 - 2021

4Runner, 86, Avalon, Avalon
HV, C-HR, Camry, Camry
HV, Celica, Corolla, Corolla
Hatchback, Corolla HV,
Corona, Cressida, Echo, FJ
Cruiser, Highlander,
Highlander HV, Hilux, iA, iM,
Land Cruiser, Matrix, Mirai,
MR2, MR2 Spyder, Paseo,
Pickup, Previa, Prius, Prius
C, Prius PHV, Prius Prime,
Prius V, RAV4, RAV4 EV,
RAV4 HV, Sequoia, Sienna,
Solara, Starlet, T100,
Tacoma, Tercel, Truck,
Tundra, Van, Venza, Yaris,
Yaris HB MEX-Prod, Yaris
R, Yaris SD MEX-Prod

ADDITIONAL INFORMATION

REVISION NOTICE
February 03, 2021 Rev1:
 Applicability has been updated to include 2021 model year Toyota vehicles.
 The Introduction section has been updated.
Any previous printed versions of this bulletin should be discarded.

SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89,
PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97,
T-SB-0144-08, and T-SB-0304-17.
The aforementioned bulletins are obsolete, and any printed versions should be discarded.

© 2021 Toyota Motor Sales, USA

Page 1 of 8

T-SB-0032-20

Rev1

April 6, 2020

Page 2 of 8

Replacement Certification Labels and VIN Plates
Introduction

Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN
plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 – 2021 model year
vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Follow the Procurement Procedure in this bulletin to request a replacement certification label or
VIN plate.
NOTE
Replacement B-pillar certification labels are NOT available for 2020 and future Supra model year vehicles.

Figure 1. VIN Plate and Certification Label Locations

1

2

1

VIN Plate (Dash Tag)

2

Certification Label (B-pillar Label)

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

–

–

–

–

© 2021 Toyota Motor Sales, USA

T-SB-0032-20

Rev1

April 6, 2020

Page 3 of 8

Replacement Certification Labels and VIN Plates
Replacement Certification Label and VIN Plate Criteria

A replacement certification label and/or VIN plate may be requested if:


The vehicle was in an accident and the certification label and/or plate was damaged or
attached to a part that will be replaced during the repair.



The certification label and/or plate were stolen. Additional information is needed to process
requests for stolen vehicles. See the stolen vehicle requirements below for
additional requirements.

Stolen Vehicle Requirements



A Field Technical Specialist (FTS) MUST contact Quality Compliance prior to reviewing the
stolen vehicle.



Vehicles that were stolen MUST be reviewed by an FTS.



ALL submitted applications for stolen vehicles MUST have a police report.



Provide photos of the following:


Frame or body stamped VIN numbers (when applicable).



Anti-theft labels.



A Techstream Health Check showing the VIN number; an FTS MUST run a Health Check.



The engine serial number.

ALL replacement certification labels and VIN plates for damaged and/or stolen vehicles are
subject to approval by Toyota Technical Compliance. For more information, email Toyota Quality
Compliance at Quality_Compliance@toyota.com.

© 2021 Toyota Motor Sales, USA

T-SB-0032-20

Rev1

April 6, 2020

Page 4 of 8

Replacement Certification Labels and VIN Plates
Procurement Procedure

1. Verify that a replacement certification label and/or VIN plate may be requested.
A. Was the vehicle in an accident and/or was the label and/or plate damaged or attached to
a part that will be replaced during the repair?


YES — Go to step 2.



NO — Continue to substep B.

B. Was the label and/or plate stolen?
See the Stolen Vehicle Requirements section, above.


YES — Continue to step 2.



NO — This bulletin does not apply. Continue diagnosis using the applicable
Repair Manual.

2. Log into the VIN Label and Plate
Replacements website.

Figure 2.

A. Enter your dealer code.
B. New Users:


Enter the default password
“XXXXXX.”



Click on LOGIN.



Follow the prompt to change
your password.

C. Existing Users:


Enter your dealer code
and password.



Click on LOGIN.

3. Click on Add New Request
in the upper left-hand corner of
the website.

Figure 3.

© 2021 Toyota Motor Sales, USA

T-SB-0032-20

Rev1

April 6, 2020

Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)

4. Complete your contact information.

Figure 4.

A. The Dealer Name and Dealer Code
fields will auto populate.
B. Type contact information into the
appropriate white fields:


First Name



Last Name



Address



City



State



Zip Code



Email Address



Phone Number

5. Enter the VIN number.

Figure 5.

6. Under Reason for Replacement, select a
reason for the label request. The rest of the
form is specific to the reason chosen.

Figure 6.

© 2021 Toyota Motor Sales, USA

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T-SB-0032-20

Rev1

April 6, 2020

Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)

A. For requests involving accident
damage, upload images of
the following:


Dashboard CF label or VIN tag.



Other location VIN tag.

B. For requests involving stolen vehicles,
upload images of the following:


Frame or body stamped VIN
number (when applicable).



Anti-theft label.



Techstream Health Check.



Engine serial number.



Police report.

Figure 7.

Figure 8.

© 2021 Toyota Motor Sales, USA

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T-SB-0032-20

Rev1

April 6, 2020

Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)

C. For other requests, (when possible)
upload images of the following to
support your requests:


Dashboard VIN tag.



B-pillar label.



Anti-theft label.

7. Check the box(es) next to the requested
type(s) of label(s) needed:

Figure 9.

Figure 10.

A. Metal dash VIN plate.
B. B-pillar label.
NOTE
Both boxes can be selected.

8. Upload ALL supporting photos.

Figure 11.

© 2021 Toyota Motor Sales, USA

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T-SB-0032-20

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April 6, 2020

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Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)

9. Enter any comments you wish to include with this request.
Figure 12.

10. Click on SUBMIT.
Figure 13.

11. Completed label request will be mailed to your dealership, average delivery time is 10 – 15
business days from the time the order was received.

12. Your dealer parts account will be billed $60.00 for each replacement of a damaged or stolen
label or plate.

13. For further assistance email Quality_compliance@toyota.com. ALL replacement certification
regulation labels and VIN plates for damaged vehicles are subject to approval by Toyota
Technical Compliance.

© 2021 Toyota Motor Sales, USA