Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Golf
Sportwagen,
Golf Alltrack

2015-2019

All

All

AU_FM500001

AU_KM515272

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2045816/3

3/8/21

60-17-04

Include additional model
year applicability.

2045816/2

9/6/17

V601704

Include additional model
and model year
applicability.

2045816/1

11/22/16

V601609

Original publication.

Verify the customer complaint. Water leaks may occur around the perimeter of the sunroof frame,
between the frame and body of vehicle (See Figure 1). Water may also be found leaking through the
sunroof cable guides in the sunroof frame (See Figure 2).

Figure 1: water leaking between sunroof frame and body

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© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

Figure 2: water leaking through sunroof cable guides
Note:
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual. Documentation required per Warranty Policies and Procedures Manual.
For vehicles outside of the New Vehicle Limited Warranty this Technical Bulletin is for information only.

Technical Background
Incorrect rework in production of the welding points of the sunroof frame area. Spot welds around the
perimeter of the sunroof opening may be too large. This prevents the outer sunroof seal from properly
adhering to the body of the vehicle, allowing water to leak through the seal.
Insufficient cleaning process prior to applying outer sunroof seal. The sunroof frame opening may have
been improperly cleaned prior to application of the acrylic tape on the outer sunroof seal. This prevents
the outer sunroof seal from properly adhering to the body of the vehicle, allowing water to leak through
the seal.

Production Solution
Improved rework process in production as of VIN AU_KM515272.

Page 2 of 6 plus attachment
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

Service
Note:
Also refer to TSB 2045672 Water Leaks from the Rear of the Panoramic Sunroof.
Procedure:
 Remove the headliner. See repair manual group 70 in ELSA.
 Verify that water is leaking around the outside edge of the sunroof frame, or through the sunroof cable
guides (See Figures 1 and 2).
Tip:
If water is not leaking around the outer edge of the sunroof frame, or through the sunroof cable guides
this bulletin does not apply. Further diagnosis is required.
 Remove the sunroof frame. See repair manual group 60 in ELSA.
 Remove the outer sunroof seal and inspect the spot welds around the inside edge of the body flange.
 If large spot welds are found (See Figure 3), grind the weld(s) down smooth and repaint the area(s).

Figure 3, large spot weld
Tip:
If spot welds are already smooth, proceed to the next step.

Page 3 of 6 plus attachment
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

 Thoroughly clean the body flange using cleaning solution D 00940104 and a microfiber cloth.
 Install a new outer sunroof seal according to the repair instructions in ELSA. See repair manual group
60 in ELSA.
 Reinstall the sunroof frame. See repair manual group 60 in ELSA.
 Water test the vehicle to verify there are no further water leaks.
 Reinstall the headliner. See repair manual group 70 in ELSA.

Warranty
Note:
Documentation required: Completed estimate and body shop invoice must be saved and kept on file at
the dealership for audit purposes.
Labor time units (TU), Material units (MU) and Material unit rate are correct at time of publication. The
time units and or material units may differ if the repair catalogue is updated. The material allowance
(Paint material price per unit) is subject to change.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Golf
Sportwagen,
Golf Alltrack

2015-2019

All

All

AU_FM500001

AU_KM515272

SAGA Coding
Claim Type:

Use applicable Claim Type 1)
Damage

Service Number:

Code

5103

0050

Parts Manufacturer

HST

Damage Location (Depends on
Service No.)

--

Use applicable when indicated in
Elsa (L/R)

Golf Sportwagen, Golf Alltrack

3ME 2)

Please use the following part number in “Outside Materials” 4)
Page 4 of 6 plus attachment
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

LACKMATF: Paint and Materials



Epoxy Primer (Locally Sourced)

 Claim Dollar Amount (Max: $40)

MU @ $12 per unit

Please use the following part number in “Outside Labor”
 L0010000: External Painting-straight color
 L0020000: External Painting-metallic/2layer

 Claim Dollar Amount

 L0030000: External Painting-pearl color
Use this for all body repair in this bulletin:

Claim Dollar Amount

A0041000: Body Shop repair no paint
Causal Part: Select Labor Operation

A0041000
Diagnostic Time 4)

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU
01210004 = 00 TU

Technical Diagnosis

01320000 = 20 TU max.

NO
NO
YES

Claim Comment: Input “As per Technical Bulletin 2045816” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual. See attachment
“srt_reference_table.pdf” for labor time reference.

Page 5 of 6 plus attachment
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

60-17-04 - Water Leak from Panoramic Roof (U.S. Only)

Transaction
No:

2045816/3

Release date:

3/8/2021

Required Parts and Tools
Part No:

Part Description

Quantity

5G9 877 459 A

Sunroof Seal

1

D 00940104

Cleaning Solution

0.5

For Special Tools see Repair Manual.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6 plus attachment
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.