NUMBER:

23-036-20

GROUP:

23 - Body

DATE:

December 5, 2020

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Technical Service Bulletin (TSB) 23-018-20 REV. D, date of issue
November 06, 2020, which should be removed from your files. This is a complete
revision and no asterisks have been used to highlight revisions.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
2011

(WD)

Dodge Durango

2011

(WK)

Jeep Grand Cherokee

NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.

23-036-20

-2-

1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .

Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5

-

Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip

Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)

-3-

23-036-20

2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-98) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:

Fig. 3

Qty.
(AR)

Part No.
1UP78DX9AA

Description
Cloth Trim Black Active Head Restraint (WD Vehicles)

(AR)

1UP78BD3AA

(AR)
(AR)

1UP60DX9AA
1UP60GT5AA

Cloth Trim Dk Graystone/Med Graystone Active Head
Restraint (WD Vehicles)
Lux Leather Trim Black Active Head Restraint (WD Vehicles)
Leather Trim Black/Tan Active Head Restraint (WD Vehicles)

(AR)
(AR)

1TM21DX9AA
1WG79JTLAA

Cloth Trim Black Active Head Restraint (WK Vehicles)
Leather Trim New Saddle/Black Active Head Restraint (WK
Vehicles)

(AR)

1WG791X9AA

(AR)

1TM21BD3AA

(AR)

1UN78HL1AA

Leather Trim w/ Edge Welting Black Active Head Restraint
(WK Vehicles)
Cloth Trim Dk Graystone/Med Graystone Active Head
Restraint (WK Vehicles)
Prem Leather Trim Black/Lt. Frost Beige Active Head
Restraint (WK Vehicles)

(AR)

1WG79HL1AA

(AR)

1TN30DX9AA

(AR)

1TN301L1AA

(AR)

1WG79JFJAA

(AR)

1UN78DX9AA

(AR)

1UN78BD3AA

Leather Trim w/ Edge Welting Dk. Frost Beige Active Head
Restraint (WK Vehicles)
Leather Trim w/ Perf Inserts Black Active Head Restraint
(WK Vehicles)
Leather Trim w/ Perf Inserts Black/Lt. Frost Beige Active
Head Restraint (WK Vehicles)
Prem Leather Trim Black/Dark Olive Active Head Restraint
(WK Vehicles)
Leather Trim Black Active Head Restraint (WD and WK
Vehicles)
Leather Trim Dk Graystone/Med Graystone Active Head
Restraint (WD and WK Vehicles)

NOTE: Attention parts managers. Look up part numbers in StarParts and view pictures
(media), in order to verify the correct color AHR needed by vehicle.

23-036-20

-4-

NOTE: This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
2. Cycle the ignition ‘OFF’ then ‘ON’ after performing the AHR replacement to ensure there are no
DTCs set.
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in service date warranty period for this repair. See Warranty Bulletins: U.S. D-20-22, Canada
SAB 2020-31, International ID-20-33, Puerto Rico/Virgin Islands ID-20-32 and Mexico BG-37-20, for
details associated with the warranty extension.
TIME ALLOWANCE:
Labor Operation
No:
23-20-48-98

23-20-48-99

23-20-48-9A

Description

Skill Category

Amount

Headrest/Active Headrest (Front
Row) - Inspect One or Both
(0 - Introduction)
Headrest/Active Headrest (Front
Row) - Replace One
(0 - Introduction)

6 - Electrical and Body
Systems

0.2 Hrs.

6 - Electrical and Body
Systems

0.3 Hrs.

Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace Both
(0 - Introduction)

0.5 Hrs.

FAILURE CODE:
ZZ

Service Action