NUMBER:

23-035-20

GROUP:

23 - Body

DATE:

December 5, 2020

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Technical Service Bulletin (TSB) 23-027-20, date of issue November
06, 2020, which should be removed from your files. This is a complete revision and no
asterisks have been used to highlight revisions.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
2011

(JC)

Dodge Journey

2011

(JS)

Chrysler Sebring/Avenger/Sebring Convertible

NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.

23-035-20

-2-

1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .

Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5

-

Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip

Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)

-3-

23-035-20

2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-9H) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:

Fig. 3

Qty.
(AR)

Part No.
1RL03XDVAA

Description
Leather Trim Dark Slate Gray Active Head Restraint
(JC Vehicles)

(AR)

1UK76DX9AB

(AR)

1UK76HL1AB

Premium Cloth Trim Black Active Head Restraint
(JC Vehicles)
Premium Cloth Trim Black/Lt. Frost Beige Active Head
Restraint
(JC Vehicles)

(AR)

1UK76JR6AA

(AR)

1UL36DX9AB

(AR)

6PB02DW1AA

(AR)

6PB02GT5AA

(AR)

1US39DX9AB

(AR)

1WN16DX9AB

(AR)

1RX24DX9AA

(AR)

1US39HL1AB

(AR)

1WN16HL1AB

(AR)

1RX24HL1AB

(AR)

1WU31DX9AB

Premium Cloth Trim Black/Red Active Head Restraint
(JC Vehicles)
Leather Trim Black Active Head Restraint
(JC Vehicles)
Leather Trim Black/Pearl Active Head Restraint
(JC Vehicles)
Leather Trim Black/Tan Active Head Restraint
(JC Vehicles)
Premium Cloth Trim Black Active Head Restraint
(JS Vehicles)
Premium Cloth Trim Black Active Head Restraint
(JS Vehicles)
Leather Trim Black Active Head Restraint
(JS Vehicles)
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint
(JS Vehicles)
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint
(JS Vehicles)
Leather Trim Black/Lt Frost Beige Active Head Restraint
(JS Vehicles)
Leather Trim S Black Active Head Restraint
(JS Vehicles)

23-035-20

-4-

Qty.
(AR)

Part No.
1WP13DX9AA

(AR)

1RX16HL1AB

(AR)

1WP13HL1AA

(AR)

1RX16DX9AB

(AR)

1WU47DX9AA

Description
Premium Cloth Trim Black Active Head Restraint
(JS Vehicles)
Premium Leather Trim Black/Lt Frost Beige Active Head
Restraint
(JS Vehicles)
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint
(JS Vehicles)
Premium Leather Trim Black Active Head Restraint
(JS Vehicles)
Leather Trim S Black Active Head Restraint
(JS Vehicles)

NOTE:
• Attention parts managers. Look up part numbers in StarParts and view pictures (media),
in order to verify the correct color AHR needed by vehicle.
• This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
2. Cycle the ignition ‘OFF’ then ‘ON’, after performing the AHR replacement to ensure there are no
DTCs set.
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in service date warranty period for this repair. See Warranty Bulletins: U.S. D-20-22, Canada
SAB 2020-31, International ID-20-33, Puerto Rico/Virgin Islands ID-20-32 and Mexico BG-37-20, for
details associated with the warranty extension.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

23-20-48-9H

Headrest/Active Headrest (Front
Row) - Inspect One or Both
(0 - Introduction)
Headrest/Active Headrest (Front
Row) - Replace One
(0 - Introduction)

6 - Electrical and Body
Systems

0.2 Hrs.

6 - Electrical and Body
Systems

0.3 Hrs.

Headrest/Active Headrest (Front 6 - Electrical and Body
Row) - Replace Both
Systems
(0 - Introduction)

0.4 Hrs.

23-20-48-9J

23-20-48-9K

-5FAILURE CODE:
ZZ

Service Action

23-035-20