December 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W73
Drivers Side Floor Mat
Remedy Available
2019 - 2020 (DT) Ram 1500 Pickup
NOTE: This recall applies only to the above vehicles equipped with ALL Weather
Mats (sales codes CLF or CL3) and Power Adjustable Pedals (sales code XAP) or
Power Adjustable Pedals with Memory (sales Code XAM).
NOTE: Some vehicles above may have been identified as not involved in this
recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The driver’s side All-Weather floor mat on about 721,000 of the above vehicles
may have been modified in response to either Safety Recall W63 or Safety Recall
W64 which required that the driver’s side All-Weather floor mat be modified. We
now have a replacement, which is a revised driver’s side All-Weather floor mat
available to replace the modified floor mat.

 Copyright 2020, FCA US LLC, All Rights Reserved(kka)

Customer Satisfaction Notification W73 – Drivers Side Floor Mat

Page 2

Repair
Remove the modified driver’s side All-Weather floor mat and DISCARD the mat,
and install a NEW driver’s side All-Weather floor mat.

Parts Information
CSPLW634AA

Quad & Crew (Black)

CSPLW633AA

Quad & Crew (Brown)

CSPLW631AA

Quad & Crew (Black -- Rebel with red logo)

CSPLW632AA

Quad & Crew (Black -- Rebel with gray logo)

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Service Procedure
1. Remove the modified driver’s side floor mat and DISCARD the floor mat.
2. Install the NEW driver’s side floor mat and secure it to the retainers.
3. Return the vehicle to the customer.

Customer Satisfaction Notification W73 – Drivers Side Floor Mat

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:

Replace Divers Side All-Weather Floor Mat

Labor Operation
Number

Time
Allowance

23-W7-31-82

0.2 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification W73 – Drivers Side Floor Mat

Page 4

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Drivers Side Floor Mat

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W73

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2019 - 2020
(DT) Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Our records indicate that you had the driver’s side floor mat in your vehicle [1] modified in
response to either Safety Recall W63 or Safety Recall W64 which required that the driver’s
side All-Weather floor mat be modified. We now have a replacement, which is a revised
drivers side All-Weather floor mat available to replace the modified floor mat.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W73.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the modified driver’s side floor mat with a new, revised floor mat. The estimated
repair time is about a half hour. In addition, your dealer will require your vehicle for proper
check-in, preparation, and check-out during your visit, which may require more time. Your
time is important to us, so we recommend that you schedule a service appointment to minimize
your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.