VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

“eCall Service Required” message, Back-up battery DTC TCAM-U210993
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 35808.1.0

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2021-01-05

2021-01-11

FUNC GROUP:

FUNC DESC:

3943

Telematics

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“Right first time in Time”
Attachment
File Name
TJ35808BUB.jpg
TJ35808BUB RESET.jpg

File Size
0.1558 MB
0.2018 MB

DESCRIPTION:
If there is a warning message in the DIM and CCD about “eCall service required” together with DTC
TCAM-U210993 pointing out the BUB, please follow the procedure under “Service”.
DIM = Driver Information Module
CCD = Center Console Display
BUB = Backup Battery
TCAM = Telematic Connectivity Antenna Module
SOC = State Of Charge
CSC Customer Symptom Codes
Code
6K
6N
JG
KY

Description
Mobile applications Volvo On Call/Activation problems
Mobile applications Volvo On Call/Other communication problems
Volvo On Call/Other Volvo On Call problems
Volvo On Call/Does not work

Vehicle Type
Type

Eng

536

ED

Eng
Desc
E400V6

Sales

Body

Gear

Steer

Model Year
2021-9999

Plant

Chassis range
-

Struc Week
Range
202037-999952

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2021 VOLVO CAR USA, LLC

Technical Journal 35808.1.0
SERVICE:
If the message together with the DTC is confirmed, the cause may be a discharged BUB.
Do not replace the BUB, first check if it is possible to charge it.
Vida has been updated with a new method that allows charging of the BUB
Begin by ensuring that the vehicle software is the latest (refer to TJ 31543)
VIDA charging method:
•
•
•
•
•
•

A 12 volt battery maintainer must be connected to the vehicle throughout the BUB charging
procedure.
Gear selector must be in P - Park.
If BUB SoC is 1% or greater, charge the BUB using the VIDA script, see attachment TJ35602BUB.
BUB will charge by ~5% SOC per hour, charge the BUB up to minimum 45% SOC. (After charging
is stopped the BUB SOC may drop slightly)
If “eCall Service Required” is still shown in the DIM, then go to “SW Installation” tab in VIDA,
click on “Advanced test” and click on “Reset”
Once reset has completed, Erase DTCs.

If the DTC is set again then charge the BUB to above 50% SOC.
The BUB will then be continuously charged while the vehicle is driven.
NOTE:
If BUB SOC is 0% (below 2 Volt) it is not possible to charge the BUB and it needs to be replaced, see
VIDA instruction VCC-516696-1.
After replacement the BUB SOC must be reset by using a VIDA script, see attachment TJ35808BUB
RESET.jpg.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 36050-2, 39753-2
VST Operation Number
VST Operation Number
36050-2
39753-2

Description
Calibrating/Identifying with VIDA
TCAM back-up battery replace

VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 3943.

To view TJ attachment continue to next page. This TJ has two attachments.
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2021-01-11

Technical Journal 35808.1.0

2021-01-11

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