To:

All Subaru Retailers

From:

Subaru of America, Inc. – Service Operations

Date:

July 31, 2017

Re:

CVT Warranty Extension Update

Effective August 1st, 2017, the following update is being made to the CVT Warranty Extension
Service Bulletin (16-107-17R) regarding authorizations for vehicles within the one year coverage
period and all CVT repairs where the total claim amount exceeds $10,000:
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For vehicles more than ten (10) years old or those with 100,000 or more miles,
retailers must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-7822782) for an authorization prior to replacing a CVT assembly under this extension.
Inspections and repairs on those vehicles more than ten (10) years old or with
100,000 or more miles as of July 31, 2017, must be completed prior to the July 31,
2018 expiration date.
For repairs where the total claim amount will exceed $10,000, retailers must contact
the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for authorization
prior to replacing a CVT assembly under this extension.

After July 31, 2018, this coverage extends the vehicle’s Powertrain Limited Warranty as it
applies to Continuously Variable Transmission (CVT) to 10 years or 100,000 miles (whichever
comes first) from the original warranty start date. This will provide additional coverage for some
vehicles. All inspections and repairs must be completed prior to expiration of this 10 year /
100,000 mile Warranty Extension.
As a reminder, when calling the Subaru Claims Helpline to obtain a Warranty repair
authorization, the caller must have the following information available for review. Please
compile this information before calling and be prepared to answer basic questions regarding the
vehicle breakdown and repair:
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Your Retailer number
Repair Order number
Vehicle Identification Number (VIN)
Vehicle mileage
Customer’s name
Technician’s findings including all diagnostic readings, troubleshooting and results
A complete estimate of the total repair cost parts and labor
Repair labor operations and failure code

Should you have any questions, please contact the Subaru Claims Helpline team.