Select Customers – Hum Replacements
We have recently determined that a small number of Hum by Verizon devices may not
be working or functioning as they should. Your ability to place an emergency call may
be impacted. Features, such as Crash Response and Vehicle Location services, may
not function properly. As a result, your Hum device may not provide emergency
responders with your accurate location if needed.
To resolve this issue, we are replacing your unit at no cost to you. If you have a nonfunctioning device, until you receive your replacement and follow the steps below to
activate it, the emergency services function will not be available. However, you will still
be able to request services through the Hum App on your mobile device.
How we plan to resolve this issue
We will replace your existing OBDreader and Speaker (Humx customers only) free of
charge. We will mail you a new unit and notify you when the shipment of the
replacement device is in route.
What you will have to do
You will simply need to do the following.
1.
2.
3.
4.

Open the package.
Call 1-877-807-4646 and follow the prompts to activate the new device.
Remove the old OBD Reader and Speaker.
Install the new equipment and take a 10-15 minute drive to register your
equipment.
5. Verify you can see it in the Hum App.
FAQ Section
What is the issue?
Verizon Connect has identified that certain HumX and Hum+ devices may not be
working or function as they should. Your ability to place an emergency call may be
impacted. Certain features, such as Crash Response and Vehicle Location services,
may not function properly. As a result, your Hum device may not provide emergency
responders with your accurate location if needed.
How many units are impacted?
The number represents a very small percentage of the overall Hum by Verizon
customer base
How will customers be notified?

Verizon Connect will reach out to the customers with identified devices via email and
text message
How will customers receive a new device?
Verizon Connect will be ship a new unit directly to the customer at his/her billing
address
Does the customer need to ship back the defective device?
There is no need to return the device. The original Hum equipment can either be
recycled or returned using the pre-paid shipping label included with the new device.
Additional Support
If you need additional assistance activating the new device, you can reach Hum
Customer Service at 800-711-5800 at any time.