From: QC_DoNotReply QC_DoNotReply@toyota.com
Subject: ***UPDATE - Limited Service Campaign K0D - Certain 2011-2017 Model Year Tacoma Vehicles - Frame Corrosion Resistant
Compound Application - Internal***
Date: December 16, 2020 at 2:26 PM
To:

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign
(LSC) on:
Certain 2011 - 2017 model year Tacoma Vehicles
Condition:

Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma
vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas with
high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some
years of usage and/or exposure to the environment.
Remedy:

Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:
·
If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC)
K0D.
·

If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is required.

·

If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner under Customer Support Program
ZKA if all conditions of the program are met.

1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
and WV.
Covered Vehicles:
Model Name

Model Year

Approximate Total Vehicles

Production Period

Tacoma

2011 - 2017

302,470

Late June 2010 – Early June 2017

Technician Certification Requirements
Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician
Expiration Date

Campaign

K0D - CRC
Application (will

Approximate
UIO

Estimated
Launch
Timing

Estimated
Expiration
Timing

Cincinnati
2011 - 2017

40,370

November 7,
2019

December
31, 2021

Chicago
2011 - 2017

41,280

January 23,
2020

February 29,
2022

Boston 2011
- 2015

42,434

April 2, 2020

May 31,
2022

Region

Boston 2016

Notes
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take

Application (will
become
available based
upon legal and
environmental
agency
approvals where
applicable).

ZKA – Frame
Inspection and
Frame
Replacement

Boston 2016
- 2017

18,979

June 25, 2020

July 31, 2022

CAT
2011 - 2015

70,320

May 14, 2020

June 30,
2022

CAT
2016 - 2017

31,412

July 23, 2020

August 31,
2022

Connecticut
and New
Jersey
2011 – 2017

27,660

December 16,
2020

January 31,
2023

New York
2011 – 2017

27,070

Not Available
(Estimated
January 2021)

February 28,
2023

All

1,102,200

Available

Depends on
Date of First
Use (DOFU)

FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Frame replacement
is eligible upon
meeting or
exceeding the Rust
Perforation
Standard (see the
Technical
Instructions)

Please reference the attachments for additional details.
Dealers will be notified on December 16, 2020 at approximately 4:00 pm Central time.
Please do not reply to this email, this email was sent from a non-monitored account. If you need to contact us, please email
quality_compliance@toyota.com.
Thank you for your support,
TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department

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